Join the Burnt Studios People Team – Retail HR & Payroll Administrator
At Burnt Studios, we believe that great businesses are built by great people — and that the best retail experiences start behind the scenes, with teams that are supported, aligned, and empowered to perform at their best.
We’re looking for a highly organised, proactive, and people-focused Retail HR Administrator to join our growing People team. This is a critical role that supports our store network across the country, ensuring that every team member experiences a consistent, professional, and high-standard employee journey.
As a fast-growing retail brand, efficiency is everything. We need someone who thrives in a high-performance environment — someone who takes ownership, moves quickly, and executes with precision. This is not a role for someone who drops the ball. It’s for someone who ensures nothing falls through the cracks.
If you love people, retail, and the energy of a growing business — and you’re passionate about building strong teams, supporting performance, and driving growth — then this role is for you.
We’re looking for someone who:
Is deeply organised, detail-driven, and efficient
Has a strong sense of ownership and accountability
Enjoys working with people and supporting teams to perform at their best
Thrives in a fast-paced, multi-store retail environment
Is passionate about growth — both personal and organisational
Lives the Burnt mindset: high standards, strong work ethic, and a commitment to excellence
You’ll be working closely with store teams across the country, supporting everything from recruitment and onboarding to performance processes, employee relations, and HR administration. Your role will be key in ensuring that our people processes scale with the business as we continue to grow.
This is more than just an HR admin role — it’s an opportunity to be part of a team that is shaping the future of retail in South Africa, building a culture that prioritises people, performance, and community.
What You'll Be Responsible For
Retail HR Administration
Maintaining accurate employee records, personnel files, and HR databases
Managing employee documentation, contracts, and status changes
Ensuring HR administration is completed accurately and within required timelines
Supporting compliance and audit-readiness across all retail locations
Recruitment & Onboarding
Coordinating recruitment administration and interview scheduling
Managing candidate communication throughout the hiring process
Preparing employment contracts and onboarding documentation
Delivering a seamless onboarding experience for new employees
Employee Relations Support
Assisting with disciplinary, grievance, counselling, and performance-related administration
Maintaining accurate employee relations records
Supporting compliance with company policies and labour legislation
Performance & Training Administration
Coordinating performance review processes and documentation
Tracking training attendance, schedules, and development records
Supporting employee growth and compliance training initiatives
Store Support & Communication
Acting as a key HR support contact for store managers
Assisting stores with HR processes, policies, and documentation
Following up on outstanding actions and ensuring timely completion
Compliance & HR Projects
Supporting labour law compliance and policy implementation
Assisting with HR reporting and data collection
Contributing to process improvements and HR projects that help scale the business
Payroll & Workforce Administration
Manage and support monthly payroll processing for all retail employees, ensuring accuracy, compliance, and adherence to deadlines.
Maintain payroll and employee records, including appointments, terminations, promotions, transfers, leave, commissions, incentives, and salary changes.
Monitor time and attendance, leave balances, and payroll inputs, resolving discrepancies with store management when required.
Prepare payroll reports and reconciliations, support statutory compliance, and serve as the primary point of contact for payroll-related employee and manager queries.
Requirements
Essential
Diploma or Degree in Human Resources, Business Administration, Industrial Psychology, or a related field
2–4 years' experience in an HR Administration role
Experience within a retail, hospitality, customer service, or multi-site environment
Strong administrative and organisational skills
Proficiency in Microsoft Office
Working knowledge of HR processes and employment practices
Advantageous
Experience supporting multiple retail locations
Exposure to employee relations and disciplinary processes
Knowledge of South African labour legislation
Experience in a high-growth retail business
If you believe you are among the best in your field, and you're ready to take on a role where your impact will be felt across the entire business, we encourage you to apply.
Apply today — your next chapter may just start with Burnt Studios.
