The Credit Controller is responsible for managing customer accounts and ensuring the timely collection of outstanding debts. The role includes monitoring debtor accounts, following up on overdue payments, resolving account queries, processing payments and maintaining accurate records. The Credit Controller will work closely with customers and internal departments to manage credit effectively, minimise outstanding debt.
ROLE AND RESPONSIBILITIES
· Debtor Book Management: Manage tenant accounts, ensuring completeness of invoices to tenants and distribution of statements.
· Debt Collection: Proactively follow up on outstanding accounts via phone, email, and formal letters to ensure payments are received within agreed terms, escalating the collection process obtaining the legal departments intervention based on predetermined parameters and processes.
· Query Resolution: Investigate and resolve tenant account discrepancies and billing errors by liaising with Accounts teams.
· Reconciliation & Allocations: Reconcile complex debtor accounts and accurately allocate received payments against outstanding invoices.
· Reporting: Compile weekly/monthly age analysis reports, track collection forecasts, manage tenant deposits and update management on potential bad debts or cash flow blockages.
· Credit Policy Enforcement: Enforce company credit policies, which may include initiating legal collections for chronic defaulters.
· Credit Vetting & Risk Assessment: Evaluate new client credit applications, conduct credit bureau/ITC checks, and establish appropriate credit limits.
Key Performance Indicators (KPIs)
- Debtors days: Reducing or maintaining the average number of days it takes to collect payment.
- Collection Targets: Meeting or exceeding the monthly cash collection targets.
- Aged Debt Profile: Minimizing the percentage of debt that falls into the 60, 90, and 120+ days overdue categories.
- Query Resolution Time: Speed and efficiency in resolving disputes that delay payment.
MINIMUM REQUIREMENTS
· Matric (Grade 12)
· SA Citizen
· A diploma or degree in Finance, Accounting, or Credit Management is highly preferred.
· 7 to 10+ years of proven corporate collections or accounts receivable experience.
SKILLS REQUIRED
· High proficiency in MS Excel is essential. Experience with accounting software Sage 200 / 300 and MDA.
· Understand the legal escalation process.
· Ability to follow up professionally and consistently on overdue accounts.
· Attention to detail – accuracy when reconciling accounts, allocating payments and identifying discrepancies.
PERSONAL ATTRIBUTES
· Confident and professional communication with tenants, suppliers and internal departments.
· Ability to interpret aged debtor reports, identify trends and highlight high-risk accounts.
· Ability to manage competing priorities and consistently meet collection targets.
· Ability to follow up on outstanding payments consistently and professionally.
· Responsible handling of financial and customer information.
KNOWLEDGE
· Excel Proficiency is essential.
Work Location: In person
