15 service controller Jobs and Work in eastern cape

Service Controller
Daisy Business Solutions —Eastern Cape
- Full-time
DC CONTROLLER
Smollan —Port Elizabeth, Eastern Cape
- Full-time
Exports & Imports Controller
Montego Pet Nutrition —Graaff-Reinet, Eastern Cape
- Full-time
Field Technician
Daisy Business Solutions —Eastern Cape
- Full-time
Admin Controller
JUMBO CLOTHING —Alice, Eastern Cape
Quick Apply
Protection Officer
SBV Services (Pty) Ltd. —Port Elizabeth, Eastern Cape
- Full-time
Automation Technician
Heineken International B.V. —Port Elizabeth, Eastern Cape
- Full-time
Quick Apply
11h
Air Export Controller
1UP CARGO —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply
7d
Team Controller: Logistics
SBV Services (Pty) Ltd. —Port Elizabeth, Eastern Cape
- Full-time
Yard Supervisor
Bluespec Holdings —Port Elizabeth, Eastern Cape
- Full-time
ORCHARD MANAGER – FM2205
Farm Manager SA —Eastern Cape
- Full-time
HOD: Logistics
SBV Services (Pty) Ltd. —Port Elizabeth, Eastern Cape
- Full-time
GREENHOUSE FACILITIES & EQUIPMENT MAINTENANCE MANAGER – FM2428
Farm Manager SA —Eastern Cape
- Full-time

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Service Controller

Daisy Business Solutions -
Eastern Cape

Apply Now

Job Details

Full-time

Full Job Description

Job Description

Have good communication skills.
Have good telephone and email communication skills.
Work well under pressure.
Have good time keeping skills.
Have good punctuality.
Remain calm and professional when dealing with customers.
Manage incoming calls on service desk and log calls on BPO.
Identify correct fault diagnosis and action service calls according to urgency.
Assist team members to ensure professional service level achievement.
Log service calls and Identify call priority for calls logged and prioritize call attendance accordingly.
Ensure calls are handled professionally and timeously.
Communicate and update customers regarding calls and call status.
Ensuring customer satisfaction and communication is met during the entire call handling process.
Ensure Service Level Agreement calls are attended to timeously and met.
Control an assigned team of technicians and assign calls to the team.
Communicate with technicians regarding calls, call priority and urgency of calls.
Monitor technicians’ activity and ensure calls are attended to timeously and assigned accordingly.
Updating technicians calls with notes on the call progress or any requirements for the call.
Communicate and process calls logged with Dealer branches and update calls.
Ensure any parts required are procured and ordered from the warehouse and notes are made on the call.
Prepare quotations for customers.
Updating and monitoring of calls daily.
Monitor and manage daily call reports and action accordingly.
Have experience and understanding of Microsoft Office products. Microsoft Word, Excel and Outlook.
Analyze daily technical call reports, respond to queries and address concerns or issues needing escalation.
Perform any other duties as assigned from time to time

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Refine Your Search

service controller jobs in eastern cape

Service Controller

DC CONTROLLER

Exports & Imports Controller

Field Technician

Admin Controller

Protection Officer

Automation Technician

Air Export Controller

Team Controller: Logistics

Yard Supervisor

ORCHARD MANAGER – FM2205

HOD: Logistics

GREENHOUSE FACILITIES & EQUIPMENT MAINTENANCE MANAGER – FM2428

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