1. Manage Client Relationships
Update clients daily on the status of their shipments and ensure timeous response to emails and queries.
Liaise with clients at every level, i.e. transport allocations, vessel bookings, warehouse updates, vessel updates, rate requests and any other issues or requirements pertaining to shipments.
Maintain client relationships through regular and professional communication.
2. Administration
Ensure all files and jobs are created timeously with all relevant information captured on the system.
Ensure all instructions are completed with all the necessary requirements received and sent out timeously to all relevant parties.
Arrange accurate and complete documentation at every required stage.
Ensure cargo allocations are checked, and correct corresponding customs documentation is received or issued.
Ensure all reports are checked for accuracy and any inconsistent information is queried and investigated.
Ensure client invoices are checked and invoiced timeously, and the correct rates have been charged.
Ensure supplier invoices are checked and costed timeously, and the correct rates have been charged.
3. Logistics Management
Plan and coordinate transport and bookings with nominated transporters.
Ensure all tracking of trucks / containers / vessels is checked and monitored daily. Any delays must be queried or addressed.
Liaise with border clearing agents and ensure all documentation and instructions have been provided to avoid delays.
Ensure warehouses and delivery points are updated on expected cargo arrivals and dispatched within a reasonable timeframe.
Monitor and communicate with transporters and warehouses regularly to ensure any delays or potential issues are dealt with timeously.
Process Import and export clearances for all assigned shipments.
4. Processes and Procedures
Ensure all company and department specific policies and procedures are deployed throughout your area of responsibility.
Ensure all instructions from line manager are followed & all salesforce requirements are met
Requirements:
- At least 3 years relevant experience in our specific industry (Seafreight Imports / Exports dealing with containerised and breakbulk cargo, local and cross border road transportation) - ESSENTIAL
- Good time management skills
- Accuracy and efficiency
- Ability to work independently and within a team
- Sound knowledge of Microsoft Excel
- Salesforce Systems Knowledge (would be beneficial)
- Matric (industry relevant qualification would be beneficial)
Pay: R18 000,00 - R20 000,00 per month
Work Location: In person
