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Credit Controller (Payments & Withdrawals)
Blueion Support Services —Durban, KwaZulu-Natal

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Credit Controller (Payments & Withdrawals)
Blueion Support Services —Durban, KwaZulu-Natal
Maintain accurate audit trails for all withdrawal transactions, exception reporting and admin transactions. 2–5 years’ experience in credit control, accounts…

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Credit Controller (Payments & Withdrawals)

Blueion Support Services
Durban, KwaZulu-Natal

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Job Details

Permanent

Full Job Description

Job Purpose

To manage and control customer reconciliations, while supporting the secure, accurate, and timely processing of withdrawals. The role ensures compliance with financial controls, mitigates risk (including fraud), and maintains strong cash flow through effective collections and account reconciliation.

Key Responsibilities

Withdrawals Processing (Priority)

Review customer withdrawal requests and daily withdrawal reports in accordance with internal policies
Verify account balances, transaction history, and withdrawal eligibility
When applicable - Liaise with payment providers, banks, and internal teams to ensure smooth processing and resolve discrepancies.
Investigate and review failed, returned, delayed, or disputed withdrawals.
Maintain accurate audit trails for all withdrawal transactions, exception reporting and admin transactions.

Collections

Monitor & Review customer accounts & reconciliations to ensure accuracy and timely payment of outstanding balances
Proactively follow up on overdue accounts
Allocate incoming payments accurately and resolve discrepancies
Ensure & Maintain up-to-date records of all collection activities

Reconciliation & Reporting

Ensure all processor reconciliations are accurate and complete
Identify and escalate discrepancies or suspicious transactions
Review daily/weeklymonthly reports on collections, outstanding balances, and withdrawals

Risk & Compliance

Ensure adherence to internal controls and company policies
Identify potential fraud or irregular activity and escalate promptly
Support audits by providing required documentation and explanations
Maintain confidentiality and data protection standards

Stakeholder Communication

Work closely with customer support, finance, and compliance teams
Build strong relationships with internal and external stakeholders

Key Requirements

Experience

2–5 years’ experience in credit control, accounts receivable, or payments processing
Experience in high-volume transaction environments (e.g. gaming) preferred
Exposure to withdrawals/payment processing is highly advantageous

Skills & Competencies

Strong numerical and analytical skills
High attention to detail and accuracy
Good understanding of financial controls and reconciliation processes
Excellent communication
Ability to work under pressure and meet deadlines
Proficient in Excel and financial systems
Experience in the igaming industry

Personal Attributes

Integrity and high ethical standards
Problem-solving mindset
Organized and methodical approach
Ability to handle sensitive financial information
Team player with a proactive attitude

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cash processor jobs in durban kwazulu natal

Credit Controller (Payments & Withdrawals)

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