Position Title: Quality & Compliance Officer
Role Purpose To own and run the company’s internal Quality, Risk and Compliance system across the business, ensuring that required standards and controls are embedded into daily operations, not “paper compliance.”
The role will maintain continual audit readiness, drive continuous improvement, and coordinate successful certification/maintenance of relevant standards including current requirements (e.g., ISO/RTMS/SQAS) and new initiatives: ISO 13485, ISO 14001 and GDP. Key Deliverables / Success Measures (KPIs)
● Always-audit-ready status maintained (evidence packs, registers, training, and SOPs up to date).
● CAPA closure discipline (actions closed on time, effectiveness verified; repeat findings reduced).
● Document control integrity (current versions in use; obsolete versions removed; staff trained).
● Internal compliance checks completed monthly (site/process checks with recorded outcomes).
● Supplier compliance monitored and documented (approved suppliers only; KPIs tracked). ● Incident/claims trend reduced through preventive actions and improved controls.
● Management review outputs delivered with measurable improvements. Key Responsibilities 1) QMS Ownership and Document Control (Core)
● Maintain and improve the Quality Management System (QMS) structure: policies, SOPs, work instructions, templates, registers.
● Own document lifecycle: drafting coordination, approval routing, version control, distribution, withdrawal and archiving.
● Maintain the training matrix and ensure training is completed and recorded for SOP updates and critical controls.
● Ensure operational teams use the SOPs—conduct spot checks and verify practice aligns with procedure. 2) Continuous Improvement and Operational Discipline
● Conduct routine “quality walkabouts” / compliance checks across freight forwarding operations, transport operations, and any healthcare/pharma flows.
● Identify process gaps, inefficiencies, and recurring failures; drive improvements with owners and due dates.
● Facilitate structured problem solving (5-Why, Fishbone) and monitor effectiveness post-implementation. 3) Audits and Certification Readiness (Internal and External)
● Plan and coordinate internal audit schedules and audit execution (including follow-up).
● Coordinate external audits, including logistics, evidence packs, agenda, and stakeholder readiness
● Maintain audit findings log and ensure close-out actions are completed and verified.
● Coordinate annual certification calendars, surveillance audits and renewals. 4) Nonconformance, Deviations and CAPA
● Maintain registers for nonconformance, incidents, complaints, deviations, corrective and preventive actions (CAPA).
● Ensure incidents are investigated appropriately and actions implemented across affected functions.
● Track CAPA to closure with evidence; perform effectiveness checks to prevent recurrence. 5) Supplier / Partner Compliance Control (Freight + Transport)
● Manage supplier approval and monitoring processes for key third parties (transport partners, depots, warehouses, handlers, other operational vendors).
● Maintain supplier compliance files (contracts/SLAs, proof of insurance, certificates, performance reviews).
● Drive supplier corrective actions when service failures occur. 6) Risk Management and Insurance Portfolio Administration
● Maintain a practical risk register spanning: cargo risk, transit risk, compliance risk, security risk, operational continuity.
● Manage the insurance portfolio administration as part of risk/quality (claims support, recordkeeping, renewal coordination). 7) ISO 13485 + GDP Accreditation
● Support implementation and maintenance of controls aligned to ISO 13485 and GDP, including:
○ Traceability and chain-of-custody records,
○ Deviation handling and excursion management (where applicable),
○ Training and competency controls, ○ Supplier qualification aligned to healthcare requirements,
○ Clean documentation and audit-ready evidence.
● Work with Operations/Pharma Lead to embed these controls into day-to-day workflows. 8) Reporting and Governance
● Produce monthly dashboards: incidents, CAPA status, audit status, supplier performance, training completion, claims and risk trends.
● Support management review: minutes, action registers, and completion tracking. Minimum Requirements Qualifications
● Matric (required).
● Diploma/Certificate in Quality Management / Risk / Compliance / SHEQ / Supply Chain (advantage).
● ISO awareness (advantage): ISO 9001, ISO 14001, ISO 13485; GDP awareness/training (advantage).
● Internal auditing training (strong advantage). Experience ● 3–5 years in quality/compliance/risk coordination in logistics/transport/warehousing or other regulated environments.
● Demonstrable experience managing: ○ document control systems, ○ audit preparation and close-out, ○ CAPA and incident registers, ○ training matrices and evidence packs. Skills and Competencies
● Strong administration + follow-through, with confidence to “hold the line” on compliance.
● Strong written communication (SOPs, reports, audit responses).
● Analytical skills: trend analysis, root cause support, KPI reporting.
● High integrity, discretion, and professionalism (audit-facing).
Working Conditions
● Based in Durban, with travel to operational sites/depots as required.
● Will require availability during audits and critical incidents (planned and ad hoc).
If you meet the above requirements please email your cv to [email protected]
Work Location: In person
