74 recruitment manager Jobs and Work in durban, zn

Head of Operations
SA-BPO —Durban, KwaZulu-Natal
Quick Apply
1d
Provincial Manager
Public Servants Association of South Africa —Durban, KwaZulu-Natal
Quick Apply
4d
Retail Manager
The Harvest Table —Durban, KwaZulu-Natal
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10d
HR ADMIN
Swiss Build —Durban, KwaZulu-Natal
- R6 000 - R6 500 a month
- Full-time
Quick Apply
10d
HR Supervisor
Cellular Citi Group —Montclair, KwaZulu-Natal
- R10 000 - R11 000 a month
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Recruiter
Talent Sam —Durban, KwaZulu-Natal
- Full-time
- Remote
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HR Officer
Montego Pet Nutrition —Durban, KwaZulu-Natal
- Full-time
3d
Dealer Principal
Perfect Choice SA —Durban, KwaZulu-Natal
- R80 000 - R85 000 a month
Quick Apply
5d
HR Administrator - Fixed Term Contract (Durban)
RCL FOODS Careers —Durban, KwaZulu-Natal
20h
HR Manager
FFS Refiners (Pty) Ltd —Durban, KwaZulu-Natal
- Full-time
3d
Regional General Manager (RGM) Kia South Africa (Pty) Ltd - KZN
Motus Corporation —Durban, KwaZulu-Natal
2d
IT Manager
Jam Clothing —Durban, KwaZulu-Natal
Quick Apply
Grade A Shift Manager
CBRE Excellerate —Durban, KwaZulu-Natal
Hospital Benefit Specialist
Discovery Ltd. —Durban, KwaZulu-Natal
Audit Senior
Moore Recruitment —Durban, KwaZulu-Natal
2d
Restaurant General Manager - Overport
Pedros —Durban, KwaZulu-Natal
7d
Tax Administrator
Moore Recruitment —Durban, KwaZulu-Natal
Senior Manager - Durban
Pedros —Durban, KwaZulu-Natal
HR Administrator - KZN
Fidelity Services Group —Pinetown, KwaZulu-Natal
Command Centre Operator
CBRE Excellerate —Durban, KwaZulu-Natal

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Head of Operations

SA-BPO
Durban, KwaZulu-Natal

Quick Apply

Job Details

Permanent
1 day ago

Full Job Description

We are looking for a highly motivated and experienced Operations Manager to lead our call centre operations within a fast-paced environment. The successful candidate will be responsible for driving operational performance, delivering exceptional customer experiences, managing client expectations, and leading large teams to achieve business objectives.

This role requires a strong leader with a proven track record in contact centre management, workforce optimization, people development, and achieving key performance indicators.Key Responsibilities

Oversee the daily operations of multiple campaigns and teams.
Ensure delivery against all client Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards.
Lead, coach, and develop Team Leaders to maximize team performance.
Monitor operational metrics including productivity, attendance, quality, customer satisfaction, average handling time, and service levels.
Drive continuous improvement initiatives to enhance operational efficiency and customer experience.
Build and maintain strong relationships with clients through regular reporting, performance reviews, and business updates.
Collaborate with Workforce Management, Quality Assurance, Training, HR, and Recruitment teams to support operational success.
Manage employee engagement, retention, and performance management processes.
Analyse performance data and provide actionable insights and recommendations.
Ensure compliance with company policies, procedures, client requirements, and regulatory standards.
Participate in strategic planning, forecasting, budgeting, and resource allocation activities.

Minimum Requirements

Minimum of 5 years' experience in a Contact Centre or BPO environment.
At least 3 years' experience in an operations Manager role managing large teams.
Proven experience managing customer service, sales, technical support, customer service or back-office campaigns.
Strong understanding of contact centre metrics and operational management principles.
Experience managing client relationships and stakeholder engagement.
Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
Excellent communication, leadership, and problem-solving skills.

Key Competencies

Leadership and team development
Performance management
Strategic thinking
Client relationship management
Data analysis and reporting
Decision-making and problem-solving
Change management
Results-driven mindset
Excellent organizational and planning skills

What We Offer

Competitive salary package
Performance-based incentives
Career growth and development opportunities
A dynamic and collaborative work environment
Employee wellness and recognition programs

Work Location: In person

Quick Apply

Refine Your Search

recruitment manager jobs in durban, zn

Head of Operations

Provincial Manager

Retail Manager

HR ADMIN

HR Supervisor

Recruiter

HR Officer

Dealer Principal

HR Administrator - Fixed Term Contract (Durban)

HR Manager

Regional General Manager (RGM) Kia South Africa (Pty) Ltd - KZN

IT Manager

Grade A Shift Manager

Hospital Benefit Specialist

Audit Senior

Restaurant General Manager - Overport

Tax Administrator

Senior Manager - Durban

HR Administrator - KZN

Command Centre Operator

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