38 First line support Jobs and Work in Durban, Zn

1st Line Support Technician - Office Based
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R180 000 - R300 000 a year
- Full-time
Quick Apply
1st Line Support Engineer - Office Based
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R180 000 - R300 000 a year
- Full-time
Quick Apply
After Hours IT Support Technician II - South Africa
Dedicated IT —Durban, KwaZulu-Natal
- R40 000 - R55 000 a month
- Remote
Quick Apply
1st Line Telecoms Support Engineer - Office Based
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R180 000 - R312 000 a year
- Full-time
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Procurement Systems Support Analyst (PD)
Shoreability —Umhlanga, KwaZulu-Natal
- Up to R18 000 a month
Quick Apply
7d
1st Line IT Support Engineer - Office Based
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R144 000 - R192 000 a year
- Full-time
Quick Apply
Assistant Concierge
The Oyster Box Hotel —Durban, KwaZulu-Natal
- Full-time
Quick Apply
IT Service and Support Engineer for Helpdesk - Office Based Umhlanga
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R180 000 - R240 000 a year
- Full-time
Quick Apply
Technical Call Centre Agent
ASSA ABLOY —Pinetown, KwaZulu-Natal
2d
Telecoms Technical Support Specialist - Office Based
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R250 000 - R400 000 a year
- Full-time
Quick Apply
Part-Time Receptionist
Raizcorp —Umhlanga, KwaZulu-Natal
- Part-time
Intern - IT (Fixed - Term Contract)
Advtech —Durban, KwaZulu-Natal
- Internship
4d
Remote Systems Analyst (L2)
FusionTek —Durban, KwaZulu-Natal
- R300 000 - R350 000 a year
- Full-time
- Remote
Quick Apply
Court Monitor
beActiveLife (Rush Extreme Sports & be.UP Park) —Umhlanga, KwaZulu-Natal
- R30,79 an hour
- Part-time
Quick Apply
Sales Support Administrator - Telecoms Experience
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R144 000 - R192 000 a year
- Full-time
Quick Apply
Junior ERP Consultant
Megatech Business Solutions —Durban, KwaZulu-Natal
- Internship
Quick Apply
Sales Consultant (PayJustNow)
Weaver Fintech Ltd —Durban, KwaZulu-Natal
Hub Advisor - The Crescent - Umhlanga (New Store)
Dis-Chem Pharmacies Limited —Umhlanga, KwaZulu-Natal
Sales Team Leader
HyperionDev —Durban, KwaZulu-Natal
- Part-time
- Remote
Quick Apply
Dialer Administration/MIS
WNS Global Services —Newlands, KwaZulu-Natal
- Full-time
Quick Apply

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1st Line Support Technician - Office Based

Growth Resourcing
Umhlanga, KwaZulu-Natal

Quick Apply

Job Details

Full-time
R180 000 - R300 000 a year

Full Job Description

We are seeking a proactive and customer-oriented 1st Line Support Technician to join a rapidly growing UK-based telecommunications and technology company. This opportunity is well suited to an individual who enjoys troubleshooting technical issues, delivering exceptional customer service, and thriving in a fast-paced support environment.

The successful candidate will serve as the first point of contact for customers requiring assistance with telecoms, VoIP solutions, broadband connectivity, hosted telephony, and related IT services. The role is focused on providing efficient issue resolution, maintaining high levels of customer satisfaction, and ensuring a positive overall support experience.

Key Responsibilities

Provide first-line support to customers via phone, email, and helpdesk ticketing systems
Troubleshoot and resolve telecoms, connectivity, and basic technical support issues
Deliver support across the following areas:
- VoIP and hosted telephony platforms
- Broadband, fibre services and 5G Broadband
- Business telecoms solutions
- Networking equipment, routers, and handsets
- Basic Microsoft 365 and desktop-related queries
Accurately record, update, and manage support tickets within the CRM/helpdesk system
Ensure support requests are resolved within agreed SLA targets
Escalate advanced or unresolved technical issues to senior support teams where appropriate
Assist customers with clear and effective step-by-step troubleshooting guidance
Monitor alerts and identify potential service issues proactively
Maintain detailed and accurate documentation of customer communications and resolutions
Work closely with internal support, technical, and account management teams to ensure high service standards
Deliver a consistently professional, responsive, and customer-focused support experience

Requirements

Requirements

Minimum of 2 years experience in a 1st Line Support, IT Support, Helpdesk, or Telecoms Support role
Excellent verbal and written communication skills
Strong analytical, troubleshooting, and problem-solving abilities
Experience using ticketing and helpdesk management systems
Good working knowledge of:
- VoIP and hosted telephony systems
- Broadband and connectivity troubleshooting
- Routers and basic networking principles
- Microsoft Windows and Microsoft 365 environments
Ability to manage workloads effectively and prioritise multiple tasks in a fast-paced environment
Strong organisational skills with a high level of attention to detail
A customer-focused approach with a professional and confident telephone manner

Desirable

Previous experience working within a telecommunications or Managed Service Provider (MSP) environment
Exposure to hosted PBX platforms and SIP technologies
Basic understanding of networking concepts, including IP addressing, VLANs, and firewalls
Familiarity with CRM platforms and remote support applications
Industry certifications such as CompTIA A+, Network+, or equivalent qualifications would be advantageous

Personal Attributes

Positive and enthusiastic attitude
Eager to learn and develop technical skills
Reliable and dependable
Ability to remain calm under pressure
Strong team player with excellent interpersonal skill

Benefits

Why Join Growth Resourcing?

Competitive salary with strong growth potential
Be part of a scaling business backed by UK leaders
Work in a high-performance, supportive environment
Real career progression opportunities—we grow people, not just teams
Learn fast, move fast, and make an impact from day one

Quick Apply

Refine Your Search

first line support jobs in durban, zn

1st Line Support Technician - Office Based

1st Line Support Engineer - Office Based

After Hours IT Support Technician II - South Africa

1st Line Telecoms Support Engineer - Office Based

Procurement Systems Support Analyst (PD)

1st Line IT Support Engineer - Office Based

Assistant Concierge

IT Service and Support Engineer for Helpdesk - Office Based Umhlanga

Technical Call Centre Agent

Telecoms Technical Support Specialist - Office Based

Part-Time Receptionist

Intern - IT (Fixed - Term Contract)

Remote Systems Analyst (L2)

Court Monitor

Sales Support Administrator - Telecoms Experience

Junior ERP Consultant

Sales Consultant (PayJustNow)

Hub Advisor - The Crescent - Umhlanga (New Store)

Sales Team Leader

Dialer Administration/MIS

I want to receive the latest job alert for first line support in durban, zn

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