ROLE DESCRIPTION
The Provincial Manager is responsible for the comprehensive leadership and management of all operations within the assigned province, ensuring the achievement of strategic objectives in line with the Public Servants Association (PSA) mission. This multifaceted role includes overseeing the recruitment and retention of members, enhancing service delivery, managing labour relations, and driving social responsibility initiatives. In addition to managing all activities linked to the Labour Relations Officers, Organising Marketing Officers, Members Affairs Coordinators, Receptionist & Office Assistant, a key aspect of this role is the direct oversight of full-time shop stewards, and shop stewards within the province, ensuring alignment with PSA’s objectives and performance standards. The Provincial Manager will also be responsible for overseeing the smaller staff complement in satellite offices, ensuring operational efficiency, effective member service, and the attainment of provincial goals. This role involves cultivating and maintaining strong relationships with key stakeholders, including members, media, business partners, and legislative bodies, while advocating for public servants at both provincial and national levels. The Provincial Manager plays a crucial role in driving PSA's growth, operational excellence, and market share within the province, while fostering a high-performance environment for staff development across the main and satellite offices.
MINIMUM REQUIREMENTS
Education
- Bachelor’s Degree in Public Administration, Labour Relations, Human Resource Management, Business Management, or a related field.
Work experience
- 5+ years of progressive experience in a management or leadership role within the public sector, labour relations, or a unionised environment.
- 3 years managerial experience including staff management, performance monitoring, training, and development.
- Proven experience in membership recruitment and retention within an organisation or union.
- Demonstrated experience in managing budgets, overseeing financial operations, and resource allocation.
- Strong background in labour relations, including collective bargaining, dispute resolution, and legal compliance.
KEY PERFORMANCE AREAS
- Membership Expansion & Retention
- Labour Relations & Member Advocacy
- Operational Management & Resource Allocation
- Stakeholder engagement & advocacy
- Social Responsibility & Community Engagement
- Financial & Budgetary Management
- Staff Management & Development
- Media & Public Relations Management
- Performance Monitoring & Reporting
- Compliance & Risk Management
REQUIRED SKILLS AND ATTRIBUTES
Technical Skills
- Project Management: Effectively manage multiple projects, ensuring they are delivered on time, within scope, and on budget using appropriate tools and techniques
- Financial Management: Oversee the budgeting and financial operations, ensuring resource allocation aligns with strategic goals and financial compliance is maintained
- Data Analysis & Reporting: Analyse performance data, track KPIs, and generate insightful reports to support decision-making and continuous improvement
- Labor Relations & Legal Knowledge: Apply in-depth knowledge of labour laws, dispute resolution, and collective bargaining to advocate for members and ensure compliance with legal standards
- Technology & Systems Proficiency: Utilize office management software and labour relations systems to enhance operational efficiency and member engagement.
Industry Specific Skills
- Labour Relations Expertise: Leverage deep knowledge of labour laws, union dynamics, and public sector challenges to effectively represent and advocate for PSA members
- Membership Engagement & Retention: Implement strategies to recruit new members and retain existing ones while ensuring high engagement and satisfaction within the province
- Public Service Sector Knowledge: Understand the operations, challenges, and needs of public service entities to effectively serve and represent public servants in the province
- Stakeholder Engagement: Build and maintain strong relationships with government bodies, public sector organizations, and external partners to advance PSA’s mission
Soft Skills
- Leadership & Team Management
- Communication Skills
- Interpersonal Skills & Relationship Building
- Conflict Resolution & Negotiation Skills
- Problem Solving & Decision Making
- Adaptability & Flexibility
- Cultural Awareness & Sensitivity
Please note: Applications not submitted via Indeed and / or without comprehensive CVs and contact details will not be considered.
Closing date for applications: June 2026
- Should you not be contacted within 30 days, please accept that your application was not successful.
Job Type: Permanent
Education:
Experience:
- Labour Relations: 5 years (Required)
- Managerial: 3 years (Required)
- Public Sector or Unionised environment: 5 years (Required)
- Membership recruitment and retention: 5 years (Preferred)
- Legal Compliance: 5 years (Preferred)
- Managing budgets: 5 years (Preferred)
Location:
- Durban, KwaZulu-Natal (Preferred)
Work Location: In person
