Please note that the responsibilities listed below are not exhaustive and may be expanded or modified as necessary to meet the evolving needs of the organization.
MAIN PURPOSE OF POSITION:
The role of an Internal Sales Support representative is to service the needs of a company's existing clients, respond to new sales inquiries and to support the activities of the external sales team by marketing our company’s brand in a way that is positive, honest, and professional. The work you do on the phone is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales.
Internal Sales Support Job Duties and Responsibilities
Perform administration of reseller quotations
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Receive inbound customer sales inquiries and provide quotations, product/service information, support, and pricing details in response to inbound inquiries, promoting the features and benefits of the brand’s products/services.
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Process sales orders and arrange the dispatch and administration of products/services sold.
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Receive, manage, or escalate customer complaints related to the sale of the brand's products/services.
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Respond to Account Manager/Reseller within 2 hours of receiving a request for a quotation with the quote or relevant SLA.
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Ensure that the relevant quote is done on the Customer Relationship Management system prior to releasing the quotation:
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CRM: - Load opportunity
- Do/Load Quote
- Check/Load Values (Cost and Selling price)
- Leave in Identified with default close date
- Add tracking notes; Sales will then be responsible from there.
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Comprehend and engage with any new systems introduced by the company, ensuring their effective utilization.
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Ensure that the knowledge of all promotions is updated and applied to quotes where relevant.
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Manage the quote and order process through to completion by liaising with the Vendor, Sales Specialists, Brand Teams, and Resellers where needed.
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Revision of quotes as required. Example: amendments to the bill of materials and amendments of the rate of exchange.
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Escalations to Vendor for pricing and discount queries, or where Vendor is outside of Service Level Agreements – in conjunction with Management.
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Maintain professional working relationships with Vendors, Sales Teams, Brand Teams, and Resellers
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Compilation and distribution of backlog reports every week or as needed.
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Perform any general administration duties in line with previous capabilities and competencies.
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Maintain brand directory with First Distribution quotes, vendor quotes, and information for easy reference.
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Maintain order books with all relevant information.
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Maintain brand folders and keep updated with all relevant information with regard to the brand.
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Provide quote support on all DC and NW and CS brands for internal FD staff.
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Provide sales support directly liaising with resellers for JHB and Africa.
Vendor product and process knowledge
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Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
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Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
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Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
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Maintain a high standard in the quality of the work delivered.
Vendor product and process knowledge
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Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
-
Attain and uphold skills and certifications pertinent to all brands you quote, as this is a prerequisite for employment, ensuring a thorough understanding of each brand.
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Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configs.
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Maintain a high standard in the quality of the work delivered.
Internal training associated with competencies:
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During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.
Minimum Qualifications :
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Matric
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2- 3 years of internal sales support experience within the ICT Distribution industry.
Skills and Abilities
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Strong Self Motivational and Empowerment skills.
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Strong Communication Skills.
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Strong Relationship and Self-Management Skills.
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Takes Initiative.
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Works well with all kinds of people.
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Remains calm under pressure.
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Proven account management or other relevant experience
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Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
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Excellent time management skills.
Ability to meet Job Requirements:
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Fluent in English
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Own reliable transport and a valid driver’s license
Office Requirements:
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Office-based working environment.
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Semi-formal dress code.
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Working hours are from 08:00 – 17:00.
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Excellent international business language skills (English), both written and verbal.
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Reliable transport to and from the office.
NOTE:
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This is a permanent position subject to a successful three-month probationary period.
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You will be required to perform such duties as reasonably required by the business.
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Your job description may be amended from time to time if it is valid and reasonable.
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You will serve the Company or any Associated Entity in such capacity as management may reasonably require.
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Duties must be performed faithfully, diligently, and to the best of your abilities.
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You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity.
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You may be required within reason, to work outside of set duties and/or perform in more than one role
