56 It Jobs and Work in Centurion Gauteng

ICT SERVICE DESK AGENT
Border Management Authority —Centurion, Gauteng
- Full-time
7d
JUNIOR IT HULP TEGNIKUS / JUNIOR IT SUPPORT TECHNICIAN
Ligpos (Pty) Ltd —Pretoria, Gauteng
- R7 000 - R12 000 a month
IT Systems Analyst (East London / Centurion)
The Focus Group —Centurion, Gauteng
- R10 000 a month
- Full-time
DigiTech (IT Audit) - 2027 Feb Graduate Programme
SNG GrantThornton —Midrand, Gauteng
- Internship
10d
ICT Support Engineer
Ligpos (Pty) Ltd —Pretoria, Gauteng
- R15 000 a month
(1830) Associate IT Risk Analyst
South African Reserve Bank —Pretoria, Gauteng
- Full-time
13d
(1796) Applications Technical Support Specialist - BSTD
South African Reserve Bank —Pretoria, Gauteng
- Full-time
7d
LECTURER - INFORMATION COMMUNICATION TECHNOLOGY X2
Advtech —Pretoria, Gauteng
(1829) IT Risk Analyst - Fintech
South African Reserve Bank —Pretoria, Gauteng
- Full-time
13d
IT Support Engineer
Hello Group Recruitment —Centurion, Gauteng
Functional Systems Support Analyst
iZi Group —Centurion, Gauteng 0157
- Full-time
Quick Apply
16h
Head of Operations: IT Managed Services
InfoProtect —Woodmead, Gauteng
- R45 000 - R50 000 a month
- Full-time
Quick Apply
4d
Technical Support and Sales - Electronics
Staffers SA —Centurion, Gauteng
- R10 000 - R12 000 a month
- Full-time
Quick Apply
Branch Support Technician
Spinnaker Software —Midrand, Gauteng
- Full-time
Quick Apply
Senior IT Technician - O365 Administrator
RussellStone Technologies —Monument Park, Gauteng
- R28 000 - R35 000 a month
Quick Apply
IT Support Supervisor
Ntiyiso Consulting Group —Midrand, Gauteng
- Full-time
Quick Apply
ICT Security Administrator (24 Months Contract)
The South African Weather Service (SAWS —Centurion, Gauteng
8d
Technical Support Consultant
DotActiv —Pretoria, Gauteng
- R18 000 - R20 000 a year
- Full-time
- Remote
Quick Apply
2d
Specialist: ICT Governance Risk and Compliance
SABS —Pretoria, Gauteng
8d
It technician
Ypiestechstore —Silvertondale, Gauteng
- R3 000 - R6 000 a month
Quick Apply
7d

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ICT SERVICE DESK AGENT

Border Management Authority
Centurion, Gauteng

Apply Now

Job Details

Full-time
7 days ago

Full Job Description

The successful candidates will be expected to perform the following:

Service Desk

Act as the single point of contact for end-users seeking technical assistance.
Log, classify and categorize IT incidents and requests for IT clients, respond to and resolve IT-related incidents and service requests via phone, email, or ticketing system.
Troubleshoot hardware, software, and network issues using remote tools.
Manage call assigning and escalations.
Resolve technical queries such as password resets, installations and configurations on first contact.
Route complex issues to appropriate second or third level IT Support as and when required.
Provider user feedback to users on the status of their support tickets.
Creating and updating the knowledge base and troubleshooting procedures.
Follow up and update all users and engineer activity on the logged calls where applicable.

Stakeholder Management Support

Build and maintain relationships with all BMA business units for the purposes of expectations management and knowledge sharing.
Represent and participate in the organisation’s committees and tasks teams when required.
Convene and attend meetings and present findings and business cases to relevant stakeholders when required.
Implement timeous communication on progress and challenges in achieving the tactical work plans to impact stakeholders.
Attend industry related forums, conferences, and workshops to gain industry insight for the purpose of business improvement.

Risk and Compliance

Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
Review related Standard Operating Procedures in consultation with the Manager: IT Service Management to ensure business optimisation.
Adhere to all relevant laws, policies, and Standard Operating Procedures throughout the organisation.
Report any breaches of SLAs to management and work to prevent future occurrences.

Minimum Qualifications

Grade 12 (Matric)
Undergraduate qualification at NQF 6 as recognised by SAQA in Information Technology/Information Systems, System Support or related.
ITIL Foundation or IT Service Management Foundation certificate compulsory.

Minimum Experience

3 Years’ Experience in an IT Service Desk or IT environment

Knowledge

ITIL Processes
Border Management Authority Act,2020
Basic Support Troubleshooting

Other requirements

Flexibility in working hours will be required to meet demands of the role.
May be required to work overtime.
Valid driver’s License

The BMA is an equal opportunity employer committed to employment equity and workforce diversity. Preference may be given to suitably qualified candidates from designated groups in line with the BMA employment equity plan. The BMA reserves the right not to make an appointment to the advertised positions.

It is the applicant’s responsibility to have all foreign qualifications evaluated by South African Qualification Authority (SAQA) and to confirm the appropriate NQF level and to provide proof of such evaluation report.

Shortlisted candidates may be subjected to an interview and technical assessment(s) (which assesses the candidate's demonstrated professional and technical competency against the job requirements and duties).
Candidates potentially considered suitable after the interview and technical test(s) for senior positions, will be subjected to a competency assessment (which tests the candidate's demonstrated proficiency in the professional dimensions attached to the level of the post);
Employment suitability checks will be conducted on the shortlisted candidates (credit, criminal, citizenship, employment references and qualification verifications);
Appointments will be subjected to a mandatory vetting/security clearance appropriate to the level of the position.

NB: This position is being re-advertised, and candidates who previously applied are encouraged to reapply should they still be interested in the position.

Closing Date: 10 September 2026

Apply Now

Refine Your Search

it jobs in centurion gauteng

ICT SERVICE DESK AGENT

JUNIOR IT HULP TEGNIKUS / JUNIOR IT SUPPORT TECHNICIAN

IT Systems Analyst (East London / Centurion)

DigiTech (IT Audit) - 2027 Feb Graduate Programme

ICT Support Engineer

(1830) Associate IT Risk Analyst

(1796) Applications Technical Support Specialist - BSTD

LECTURER - INFORMATION COMMUNICATION TECHNOLOGY X2

(1829) IT Risk Analyst - Fintech

IT Support Engineer

Functional Systems Support Analyst

Head of Operations: IT Managed Services

Technical Support and Sales - Electronics

Branch Support Technician

Senior IT Technician - O365 Administrator

IT Support Supervisor

ICT Security Administrator (24 Months Contract)

Technical Support Consultant

Specialist: ICT Governance Risk and Compliance

It technician

I want to receive the latest job alert for it in centurion gauteng

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