90 The talent experts Jobs and Work in Cape Town, Western Cape 7779

Are you the kind of person who walks into a room and instantly elevates the energy? Do you have a passion for turning potential into performance? If you are a call center expert who loves to train, coach, inspire, and drive results, we want you on our team!

We are looking for a powerhouse Trainer who is equal parts Subject Matter Expert and Chief Motivator. You won't just be reading from a slide deck; you will be the driving force behind our agents' success, equipping them with the skills, knowledge, and confidence to crush their targets in a fast-paced environment.

What You’ll Do

As our go-to operational expert, you will work closely with Operations, Team Leaders, and Quality Assurance to keep our teams sharp and successful.

Ignite New Talent: Deliver high-energy, structured onboarding programs that take new hires from "rookie" to "rockstar," ensuring they hit the floor ready to win.
Be the Knowledge Guru: Maintain a deep, expert-level understanding of our products, systems, and processes. When anyone has a complex question, you are the answer.
Coach for Impact: Conduct dynamic coaching sessions focused on sales performance, objection handling, call control, and master-level communication skills.
Create the Blueprint: Design and refresh engaging training manuals, presentations, and interactive learning materials that keep pace with our fast-moving business.
Analyze & Elevate: Team up with QA to listen to calls, spot trends, bridge skill gaps, and deliver targeted refresher training that moves the needle.
Track the Wins: Measure your success by tracking graduation rates and watching your trainees dominate the leaderboard.

What You Bring to the Table

We are looking for a blend of technical expertise and infectious enthusiasm. Here is what we need:

The Experience: Proven track record as a Trainer within a fast-paced Call Centre or BPO environment.
The Know-How: Deep subject matter expertise in call centre operations, CRM platforms, dialer tools, and sales/service frameworks.
The Delivery: Exceptional presentation, facilitation, and coaching abilities. You know how to make learning fun and memorable!
The Superpower: The unique ability to take complex systems or processes and break them down into simple, actionable, and practical steps.
The Tech Skills: High proficiency in Microsoft Office or Google Workspace.

Why You’ll Love Working With Us

"We don't just fill seats; we build careers."

If you are looking for an environment where your energy is celebrated, your expertise is respected, and your impact is seen every single day on the production floor, you’ve found your next home.

Ready to light up our training room?

If you have the passion to train, coach, the energy to inspire, and the expertise to lead, we want to hear from you!

Apply Now

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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