61 Emergency call Jobs and Work in Cape Town Western Cape 8001

Inbound Customer Service Advisor
Ascensos —Gardens, Western Cape
- Full-time
Guest Experience Expert (At Your Service Agent) - The Cape Town EDITION Hotel (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
24/7 Utilities - Customer Advisor
Sigma Connected Group —Cape Town, Western Cape 7965
- Full-time
Guest Experience Expert - Cape Town Marriott Hotel Crystal Towers
Marriott International, Inc —Cape Town, Western Cape 7441
- Full-time
Concierge - The Cape Town EDITION Hotel (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
Guest Arrival Expert (Door Attendant) - The Cape Town EDITION Hotel (Pre
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
Travel Assistant
Cita —Century City, Western Cape
- Up to R7 500 a month
- Internship
Quick Apply
5d
Food & Beverage Hostess - The Cape Town EDITION Hotel (Pre-Opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Guest Liaison officer
The Twelve Apostles Hotel and Spa —Cape Town, Western Cape
- Full-time
Quick Apply
9d
CR OPERATOR
crime watch sa —Milnerton, Western Cape
- R8 000 - R9 500 a month
Quick Apply
10d
Lifestyle Bartender (Lounge) - The Cape Town EDITION Hotel (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
Maintenance Administrator
Marriott International, Inc —Cape Town, Western Cape 8000
- Full-time
Guest Experience Supervisor - The Cape Town EDITION Hotel (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
Carer Supervisor
Faircape —Southern Suburbs, Western Cape
Night Operations Loss Prevention Supervisor
Marriott International, Inc —Cape Town, Western Cape 8000
- Full-time
8d
Guest Experience Supervisor - Protea Hotel by Marriott Breakwater Lodge
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
12d
Meeting & Events Coordinator - Cape Town Marriott Hotel Crystal Towers
Marriott International, Inc —Cape Town, Western Cape 7441
- Full-time
Enterprise Support Agent
Clickatell —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
9d
Upholsterer
Maritime Finance PTY Ltd —Camps Bay, Western Cape
- R7 000 - R9 000 a month
Quick Apply
4d

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Inbound Customer Service Advisor

Ascensos -
Gardens, Western Cape

Apply Now

Job Details

Permanent | Full-time

Full Job Description

Location Gardens, Cape Town, South Africa

Type Office Based

PositionFull Time, Permanent

Date Posted16/06/2026

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges and KFC.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

What We’re Looking For

We're looking for customer-focused individuals who are passionate about delivering great service and building genuine connections with customers.

As an Inbound Customer Service Advisor, you'll support customers of a leading UK energy supplier, taking ownership of queries from start to finish and providing a seamless experience in every interaction.

No two customer journeys are the same, so we're looking for people who are curious, empathetic, and confident problem-solvers.

If you have at least 12 months' UK utilities experience within a call centre environment and enjoy helping customers while working as part of a supportive team, we'd love to hear from you.

What To Expect

This is an end-to-end customer service role where you'll take ownership of a wide range of customer queries across multiple channels.

From managing accounts and payments to resolving complaints, booking appointments, supporting vulnerable customers, and handling casework through calls and email, you'll play a key role in delivering an exceptional customer experience.

We'll provide comprehensive training to help you build your knowledge of the energy industry, our systems, and our customers.

Your 6–7 week training programme combines interactive classroom learning with live call experience, ensuring you feel confident and fully supported from day one.

Our typical shift pattern involves: 40 hours within the week, between 9am and 10pm Monday–Friday, on a rotational basis.

Please note. This position is based at our site in Gardens, Cape Town.

Your role can include, but isn’t limited to:

Brand awareness, unique role of end to end who will be given all tools and resources to support and resolve all customer queries
Taking inbound calls via customer service interface, sometimes making outbound calls as part of casework resolution
Using the integrated email client to ensure queries are followed up and completed
Raising and closing complaints, understanding our CHP
Proactively supporting customers who may be struggling to pay, having affordability conversations
Identifying and recording any customers who have a vulnerability
Creation of new accounts for customers who have moved into a home that is supplied
Credit checking, quoting on tariffs and renewing tariffs
Booking appointments for metering issues
Smart meter promotion and booking, support and objection handling
Taking payments using the automated payment system
Setting up direct debits, speaking to customers about payment methods
Creating payment plans for customers who may be in debt, offering advice and 3rd party support
Resolving in its entirety emergency call outs, meters off supply

About You

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

Minimum 6 months call centre experience with chat/email experience.
Strong verbal and written communication skills across voice and digital channels.
Excellent active listening and questioning capability.
High emotional intelligence and resilience.
Sound judgement and decision-making ability.
Digital confidence across multiple systems and tools, including AI-supported environments.
Adaptability and learning agility in a changing operational context.
Experience handling complex, escalated, or complaint-based customer interactions.

Join #theAteam

We recognise the unique contributions of everyone in #theAteam; it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.

As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering excellent customer service, career development and fun Fridays are the norm.

We’ll tell you all about it during your interview!

Benefits

Full training & support.
Medical insurance after 6 months.
Up to R1000 performance bonus.
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
Access to our Learning & Development Talent SPA.
‘Employee of the Month’ Awards.
A diverse and inclusive working environment.
Free transportation home (door to door).
Well-being with Ky (onsite counselling).
Maternity benefit after 1 year.
Mid-month Travel Allowance.
Free onsite Flu Vaccine.
Funeral benefit after 3 months.

Apply Now

Refine Your Search

emergency call jobs in cape town western cape 8001

Inbound Customer Service Advisor

Guest Experience Expert (At Your Service Agent) - The Cape Town EDITION Hotel (Pre-opening)

24/7 Utilities - Customer Advisor

Guest Experience Expert - Cape Town Marriott Hotel Crystal Towers

Concierge - The Cape Town EDITION Hotel (Pre-opening)

Guest Arrival Expert (Door Attendant) - The Cape Town EDITION Hotel (Pre

Travel Assistant

Food & Beverage Hostess - The Cape Town EDITION Hotel (Pre-Opening)

Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response

Guest Liaison officer

CR OPERATOR

Lifestyle Bartender (Lounge) - The Cape Town EDITION Hotel (Pre-opening)

Maintenance Administrator

Guest Experience Supervisor - The Cape Town EDITION Hotel (Pre-opening)

Carer Supervisor

Night Operations Loss Prevention Supervisor

Guest Experience Supervisor - Protea Hotel by Marriott Breakwater Lodge

Meeting & Events Coordinator - Cape Town Marriott Hotel Crystal Towers

Enterprise Support Agent

Upholsterer

I want to receive the latest job alert for emergency call in cape town western cape 8001

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