35 Technical support amazon Jobs and Work in Cape Town Western Cape

L1 ERP Technical Support for an Enterprise Software / AI Company - Remote
LTVplus —Cape Town, Western Cape
- Full-time
- Remote
Software Development Engineer, AWS Support
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
FR Annotations Auditor, Community Feedback Annotation Team
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Software Development Engineer – 2026
Amazon Development Centre (South Africa) (Proprietary) Limited - A78 —Cape Town, Western Cape
- Full-time
Senior Software Development Engineer
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Security Program Manager, DC Security
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
Program Manager, Speed, MEATR - Fulfillment & Acceleration
Amazon Commercial Services (South Africa) (Pty) Ltd - N09 —Cape Town, Western Cape
- Full-time
DCEO Cluster Manager
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
Engineering Operations Technician, DCEO
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Information Systems Lead
Syntech —Cape Town, Western Cape
Last Mile Operations Supervisor, ZA Transportation
Amazon Commercial Services (South Africa) (Pty) Ltd - N09 —Cape Town, Western Cape
- Full-time
Coding Facilitator
HyperionDev —Cape Town, Western Cape
Quick Apply
Controls Engineer, EMEA Controls, DCC Communities
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
DevOps Engineer
CyberPro Consulting —Cape Town, Western Cape 7100
(Physical) Security Specialist Intern, Data Centre Security
Amazon Data Services South Africa (Pty) Ltd - E35 —Cape Town, Western Cape
- Full-time
Software Development Manager
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Construction Manager, Construction Team
Amazon Commercial Services (South Africa) (Pty) Ltd —Cape Town, Western Cape
- Full-time
Lead Cloud / Platform Engineer
NJ PLACEMENT CONSULTING —Rosebank, Western Cape
- Full-time
Cloud Contact Center Manager
EXL Service —Cape Town, Western Cape
- Full-time

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L1 ERP Technical Support for an Enterprise Software / AI Company - Remote

LTVplus -
Cape Town, Western Cape

Apply Now

Job Details

Full-time

Full Job Description

MRF 345218

Is This YOU? Then We Want to Meet You!

We are in search of Technical Support for an endtoend agentic delivery platform campaign built to revolutionize enterprise ERP projects, specifically targeting complex SAP and Salesforce implementations. We provide project teams, system integrators, and enterprise IT architecture groups with a single, structured environment to manage knowledge, automate repetitive work, and maintain absolute control from initial scoping all the way through golive.

As our Tier 1 Technical Support, you will be the frontline face of the campaign for their clients.

You will manage incoming inquiries across phone, email, and live chat, acting as the primary filter and problemsolver for our users.

Who We Are
At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Requirements

2+ years of experience in B2B SaaS customer support or technical helpdesk environments.
Outstanding written and verbal English communication skills, with an ability to explain advanced technical features in a simple, straightforward, and professional manner.
High initiative and a proven ability to quickly learn a complex software platform independently using existing documentation, training courses, and team meetings.
Strong organizational skills to manage an incoming ticket queue autonomously without requiring heavy management oversight.

Responsibilities Act as the first level of support (Tier 1) for all incoming tickets via Pylon, ensuring strict adherence to our response and resolution SLAs (Urgent 1–2 hours, Medium 4–8 hours, Low

8–16 hours).
To" and navigation questions, guiding users through our major functional tools
Investigate repetitive "bug" reports to determine if they are genuine software glitches or user errors (such as prompt styling or permission steps), logging legitimate development issues accurately into Linear.
Proactively flag and update outdated internal and external documentation housed on Notion as the engineering team pushes fast platform updates.
scope issues, while comfortably hopping on live customer video calls if urgently requested.

Nice to have
Handson experience working with modern startup platforms including Pylon (ticketing), Linear (issue tracking), Slack, and Notion.
Prior exposure to ERP systems, SAP implementations, or enterprise software delivery workflow

Working conditions
Hours 700 AM – 400 PM EST, Monday to Friday

Tech Checklist – Gotta Have It! A reliable computer (preferably younger than 3 years) and a stable high

speed internet connection.
Experience working with Marketplace platforms such as Amazon, eBay, Etsy, Walmart, and Google Shopping Actions, et al.
A quiet, cozy workspace to handle calls and chats like a pro.

PLEASE FILL OUT THIS FORM Skills Assessment Form

HIRING BUDGET USD1,150 1,200 per month

Work type

Full-time

Department

Operations

Division

LATAM

Location

South Africa/Western Cape Province/Cape Town

Apply Now

Refine Your Search

technical support amazon jobs in cape town western cape

L1 ERP Technical Support for an Enterprise Software / AI Company - Remote

Software Development Engineer, AWS Support

FR Annotations Auditor, Community Feedback Annotation Team

Software Development Engineer – 2026

Senior Software Development Engineer

Security Program Manager, DC Security

Program Manager, Speed, MEATR - Fulfillment & Acceleration

DCEO Cluster Manager

Engineering Operations Technician, DCEO

Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response

Information Systems Lead

Last Mile Operations Supervisor, ZA Transportation

Coding Facilitator

Controls Engineer, EMEA Controls, DCC Communities

DevOps Engineer

(Physical) Security Specialist Intern, Data Centre Security

Software Development Manager

Construction Manager, Construction Team

Lead Cloud / Platform Engineer

Cloud Contact Center Manager

I want to receive the latest job alert for technical support amazon in cape town western cape

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