51 Senior call centre Jobs and Work in Cape Town Western Cape

Call Centre Agent (Senior Associate) - Airlines Night Shift
WNS Global Services —Cape Town, Western Cape 7735
- Full-time
Quick Apply
Operations Manager (Contact Centre Manager)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Call Centre Agent (Senior Associate) - Collections
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
Service Desk Administrator
Stowe Holdings (PTY) LTD —Cape Town, Western Cape
- Full-time
Quick Apply
14d
Call Centre Agent (Senior Associate) - Insurance Night Shift
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
Corporate Investigator, Enterprise Protection Program – Global Investigations
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Senior Group Manager - Call Centre Operations Night Shift
WNS Global Services —Cape Town, Western Cape
- Full-time
Quick Apply
Call Centre Agent (Senior Associate) - Travel GDS Expert (Cape Town)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Operations Manager (824)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Call Centre Agent (Senior Associate) - Hotel Reservation Sales (Night Shift)
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
Call Centre Agent - Wine Sales
Meerendal Wine Estate —Durbanville, Western Cape
- Temporary
Quick Apply
Operations Manager (1044)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Customer Service Representative - Utilities
Foundever —Cape Town, Western Cape
Telesales Team Leader
Cartrack —Rosebank, Western Cape
7d
WFM Manager
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Technical Support Agent
Keen —Cape Town, Western Cape
- R196 200 a year
- Full-time
Quick Apply
Sales Manager
Ascensos —Gardens, Western Cape
- Full-time
Dialer Manager
Lead Capital Group —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Senior Software Development Engineer
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Senior Project Administrator
RSAWEB —Cape Town, Western Cape 7405
- Full-time

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Call Centre Agent (Senior Associate) - Airlines Night Shift

WNS Global Services -
Cape Town, Western Cape 7735

Quick Apply

Job Details

Full-time

Full Job Description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Step into the fast lane of travel where every call is a new adventure. Join a fun, high-energy environment where you’ll be at the heart of the action, chatting with passengers and travel agents, solving their challenges, and adding a little sunshine to their journey.

As the friendly voice behind the airline, you’ll handle inbound calls like a pro, turning questions into smooth take-offs, turbulence into calm skies and every interaction into a first-class experience. If you love helping people, thinking on your feet, and bringing good vibes to every conversation, this is your boarding call.

What You’ll Be Doing:

Deliver exceptional customer service to passengers by assisting with a wide range of travel-related enquiries, including bookings, changes, upgrades, baggage queries, and general flight information.
Confidently manage and resolve disruptions such as cancellations, delays, rebookings and turning challenging situations into positive customer experiences.
Act as a knowledgeable expert across airline reservation systems and travel platforms, providing proactive support to customers and travel partners.
Use strong communication skills to de-escalate concerns, resolve conflicts, and build trust while delivering a calm and professional service in a fast-paced environment.
Identify and promote additional services and upgrades, using sound judgment to enhance the customer journey while supporting revenue growth.
Accurately capture and maintain passenger information and interaction records to ensure a seamless travel experience.
Take on additional duties as required, contributing to a collaborative, safety-focused, and high-performing airline team.

What You Bring to the Role:

A passion for excellent customer service and creating positive customer experiences.
Strong communication skills, with the ability to actively listen, empathize, and respond effectively.
Solid numerical and analytical abilities to confidently assist with billing-related queries.
Exceptional multitasking skills, including efficient typing and system navigation to address customer needs in real-time.
Previous customer service or call centre experience is a must.

If you thrive in a fast-paced environment and love helping people while solving meaningful problems, this role is the perfect fit.

What Makes the Role Exciting:

Career growth opportunities
Training and development support
Exposure to international clients & systems
Fast-paced, fun team culture

Qualifications

Grade 12 / Matric certificate
At least 1 year of experience in a contact centre environment or 12 months customer service experience (preferably within the airline industry)
International contact centre experience will be advantageous
Strong command of written and spoken English is essential
Must have a clear credit and criminal record

Additional Information

Enjoy a dynamic 24/7 schedule with rotational shifts from Monday to Sunday
Be part of a team that keeps things running, even on South African public holidays
Our operating sites are based in Century City & Observatory

Quick Apply

Refine Your Search

senior call centre jobs in cape town western cape

Call Centre Agent (Senior Associate) - Airlines Night Shift

Operations Manager (Contact Centre Manager)

Call Centre Agent (Senior Associate) - Collections

Service Desk Administrator

Call Centre Agent (Senior Associate) - Insurance Night Shift

Corporate Investigator, Enterprise Protection Program – Global Investigations

Senior Group Manager - Call Centre Operations Night Shift

Call Centre Agent (Senior Associate) - Travel GDS Expert (Cape Town)

Operations Manager (824)

Call Centre Agent (Senior Associate) - Hotel Reservation Sales (Night Shift)

Call Centre Agent - Wine Sales

Operations Manager (1044)

Customer Service Representative - Utilities

Telesales Team Leader

WFM Manager

Technical Support Agent

Sales Manager

Dialer Manager

Senior Software Development Engineer

Senior Project Administrator

I want to receive the latest job alert for senior call centre in cape town western cape

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