The Operations Solution Analyst/Coordinator role is crucial to the success of MRI’s Professional Services (PS) organisation. As part of our Operations team, this role sits across multiple functional areas including:
It is a highly visible and integral role that underpins the effective running of Professional Services. The position works closely with cross-functional teams, including internal departments, senior leadership, project managers and consultants, to ensure smooth and efficient operational delivery.
The successful candidate will be highly organised, proactive, and detail orientated, with strong written and verbal communication skills. They will be comfortable operating in a fast-paced environment, able to manage multiple priorities, and confident taking ownership of initiatives from inception through to completion. A strong willingness to learn, adapt and continuously improve process is essential.
RESPONSIBILITIES:
Assist in the continued roll out of centralised scheduling. This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants
Own and enforce scheduling best practices and governance across the region
Regular and ad-hoc reporting around resource capacity, demand and future project requirements
Schedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system
Monitor, track, and report on professional services cancellations
Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice
Creation of new projects once the sales cycle has been completed
Coordinate activities, requests and approvals between PS and other MRI departments
Maintain project statuses and financial budgets for projects within SuiteProjects Pro and SalesForce.com
Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks
Support and maintenance of Operations departmental processes and procedures
Support onboarding of new consultants and teams into Professional Services processes, tools and ways of working
Expediting quotes, orders and query resolutions from both Project and Account Managers
Support and train the PS team in the use of SuiteProjects Pro, Smartsheet’s and JIRA
Understand key data points in our systems and write ad-hoc reports to analyse data
Timesheet monitoring, escalation, and reporting
Assist with regional month-end closing procedures, invoices, and financial reconciliation
Reporting and liaising with project managers regarding clients aged debt positions
Handle invoice matching and invoice queries when required in support of the finance team
Identify, propose and implement process improvements to increase efficiency and scalability of Professional Services operations
REQUIREMENTS:
Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently
Strategic, tactical, and detailed oriented. Meticulous attention to detail required - places high value on order, accuracy, client satisfaction and turnaround times
Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables)
Display professionalism and exceptional communication skills to address questions and queries promptly and effectively
Ability to be analytical, review numbers, gather and present results for business review to help drive process improvement and change
Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives
Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment
Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team
Confidence to accomplish job requirements and positively welcome feedback for continuous improvement
Experience working in a financial or accounting role, with an understanding of financial statements, accruals, and other accounting concepts
Prior experience in Professional Services or IT consulting is a plus
Knowledge of Salesforce.com a plus
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
