12 Reservation agent Jobs and Work in Cape Town Western Cape

ZAF Customer Service Representative DT Nightshift
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Call Centre Agent (Senior Associate) - Airlines Night Shift
WNS Global Services —Cape Town, Western Cape 7735
- Full-time
Quick Apply
Call Centre Agent (Senior Associate) - Hotel Reservation Sales (Night Shift)
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
14d
Reservations Sales Agent - The Cape Town EDITION Hotel (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
12d
F&B and Reservations Agent
FAIRMONT —Cape Town, Western Cape
- Full-time
Quick Apply
Front Office Agent
Belmond —Cape Town, Western Cape
- Full-time
Quick Apply
7d
Assistant Reservations Manager
FAIRMONT —Cape Town, Western Cape
- Full-time
Quick Apply
Front Desk Agent
One&Only Cape Town —Cape Town, Western Cape
4d
Group Housing/Billing Executive - The Cape Town EDITION Hotel (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
Guest Relations Officer | The Silo Hotel
The Royal Portfolio —Cape Town, Western Cape
11d
Director of Sales & Marketing
FAIRMONT —Cape Town, Western Cape
- Full-time
Quick Apply
Sales Manager (Americas)
The Royal Portfolio —Cape Town, Western Cape

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Call Centre Agent (Senior Associate) - Airlines Night Shift
WNS Global Services —Cape Town, Western Cape 7735
Exceptional multitasking skills, including efficient typing and system navigation to address customer needs in real-time.
Quick Apply

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ZAF Customer Service Representative DT Nightshift

Teleperformance -
Cape Town, Western Cape 7925

Apply Now

Job Details

Full-time

Full Job Description

Overview:

As a Contact Centre Agent for an airline, you will serve as the primary point of contact for passengers via phone. You will be responsible for providing excellent customer service, assisting with flight reservations, inquiries, and ticketing, and promoting and selling additional airline products and services to enhance the passenger experience and support revenue generation.

Qualifications:

At least 6+ months of previous experience in customer service, sales, or a contact centre environment is preferred, but not mandatory.
Matric or NQF Level 4 qualification.

Responsibilities:

- Handle inbound calls with passengers, helping with flight reservations, bookings, and changes.
- Address customer inquiries, complaints, and special requests professionally and effectively.
- Provide passengers with accurate and timely information on flight schedules, delays, cancellations, and other relevant travel details.
- Resolve customer issues or escalate complex matters to the appropriate department, ensuring a smooth customer experience.
- Promote and sell airline services, including seat upgrades, additional baggage, lounge access, travel insurance, and other ancillary products.
- Actively cross-sell and upsell services to increase revenue while providing tailored solutions to meet customer needs.
- Assist with ticket purchases, changes to reservations, and upgrades, offering customers personalized options.
- Proactively identify and offer products that enhance the customer’s travel experience.
- Ensure compliance with airline policies, security regulations, and industry standards while processing customer requests.
- Process payments accurately, handle transactions securely, and provide customers with invoices or receipts.
- Maintain accurate records of customer interactions, bookings, and sales activities in the airline’s system.
- Collaborate with other departments to ensure seamless service delivery and issue resolution.

Apply Now

Refine Your Search

reservation agent jobs in cape town western cape

ZAF Customer Service Representative DT Nightshift

Call Centre Agent (Senior Associate) - Airlines Night Shift

Call Centre Agent (Senior Associate) - Hotel Reservation Sales (Night Shift)

Reservations Sales Agent - The Cape Town EDITION Hotel (Pre-opening)

F&B and Reservations Agent

Front Office Agent

Assistant Reservations Manager

Front Desk Agent

Group Housing/Billing Executive - The Cape Town EDITION Hotel (Pre-opening)

Guest Relations Officer | The Silo Hotel

Director of Sales & Marketing

Sales Manager (Americas)

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