17 Online gaming customer support Jobs and Work in Cape Town Western Cape

Accounts Specialist | Customer Service Agent
GLI SA- Global Logistics Internet —Canal Walk, Western Cape
- R11 000 - R14 000 a month
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4d
Customer Support & Operations Manager
Initiate —Cape Town, Western Cape
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ZA Operations Associate- Night Shift
Sporty Group —Cape Town, Western Cape
Customer Support Manager
Initiate —Cape Town, Western Cape
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Head of QA Testing
The Rank Group —Cape Town, Western Cape
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Affiliate & Acquisition Specialist
Initiate —Cape Town, Western Cape
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Head of Influencer & Streamer Partnerships
Betway Group —Cape Town, Western Cape
- Full-time
4d
Key Account Manager
Initiate —Cape Town, Western Cape
- Remote
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Product Manager
The Rank Group —Cape Town, Western Cape
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Senior Software Engineer Mobile
The Rank Group —Cape Town, Western Cape
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Software Engineer Mobile
The Rank Group —Cape Town, Western Cape
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Senior Social Media Designer
Betway Group —Cape Town, Western Cape
- Full-time
3d
Senior Experience Designer
The Rank Group —Cape Town, Western Cape
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Casino Manager
Virgin Bet South Africa —Cape Town, Western Cape
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Infrastructure Engineer
LiveScore Group —Cape Town, Western Cape
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Operations Manager
Initiate —Cape Town, Western Cape
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Head of Marketing
Initiate —Cape Town, Western Cape
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Operations Manager - Customer Support
Moonspin (PTY) Ltd. —Cape Town, Western Cape
5–8 years of experience in customer support or call centre operations, with at least 3 years at managerial level. Experience working in the i-Gaming industry.
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Customer Support & Operations Manager
Initiate —Cape Town, Western Cape
Reporting into senior leadership, you will take full ownership of customer support operations, combining people leadership, process optimisation, and cross-…
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Accounts Specialist | Customer Service Agent

GLI SA- Global Logistics Internet
Canal Walk, Western Cape

Quick Apply

Job Details

Permanent
R11 000 - R14 000 a month
4 days ago

Full Job Description

Job Purpose

Responsible for providing a high level of proactive, solution-focused customer service to all company clients in English and Xhosa or Zulu.

The Accounts Specialist and Customer Service Agent is responsible for delivering exceptional customer support across multiple communication channels while proactively managing customer relationships to maximize customer satisfaction, retention, and engagement. The role requires a customer-focused individual who can effectively communicate in both English and Xhosa or Zulu, resolve customer queries efficiently, and identify opportunities to retain and reactivate customers.

Key Responsibilities

Customer Support

Provide professional and efficient support to customers via Live Chat, Email, and Telephone.
Assist customers in English and Xhosa or Zulu across all communication channels.
Investigate, identify, and resolve customer queries accurately and within agreed service levels.
Follow up on unresolved matters to ensure satisfactory resolution.
Escalate customer concerns through the appropriate channels when necessary.

Account Management & Retention

Manage and maintain customer accounts effectively.
Proactively identify opportunities to retain, reactivate, and engage customers.
Conduct outbound customer interactions including:
Welcome Calls
Courtesy Calls
Verification Calls
Upsell Calls
Incentive-to-Purchase Calls
Winner Notification Calls
Follow up on failed transactions, inactive accounts, and at-risk customers.

Customer Experience

Deliver a consistently high standard of customer service.
Build positive customer relationships and enhance customer loyalty.
Ensure all customer interactions reflect professionalism, empathy, and brand values.
Maintain accurate customer records and account information.

Administration & Reporting

Work efficiently across various internal software systems.
Accurately assess customer information and action account requests.
Allocate customer queries to the appropriate departments where required.
Provide weekly performance and service level updates to the Line Manager.
Adhere to company policies, procedures, and operational standards.

Continuous Improvement

Remain informed about business, industry, product, and departmental updates.
Provide constructive feedback to improve customer service processes.
Contribute positively to team objectives and overall business performance.
Continuously develop knowledge and understanding of customer needs and industry trends.

Key Performance Indicators (KPIs)

Performance will be measured against:

Quality of inbound and outbound customer interactions
Volume of inbound and outbound contacts handled
Response and resolution turnaround times
Customer Satisfaction (CSAT) ratings
Customer retention and reactivation rates
Achievement of annual customer and financial targets
Conversion of new registrations
Reactivation of dormant customers
Successful customer engagement following service interventions
Compliance with service quality standards and SLAs

Minimum Requirements

Education & Experience

Grade 12 / Matric (essential)
Previous customer service, call centre, account management, or customer support experience advantageous
Experience in online gaming, e-commerce, financial services, or customer-focused environments advantageous

Language Requirements

Fluent in spoken and written English
Fluent in spoken and written Xhosa or Zulu

Technical Skills

Computer literate with strong system navigation skills
Experience working with CRM or customer management systems advantageous
Strong administrative and data accuracy skills

Competencies

Excellent communication and interpersonal skills
Strong problem-solving ability
Customer-centric mindset
Attention to detail
Ability to multitask in a fast-paced environment
Resilience and adaptability
Ability to work independently and as part of a team
Strong organisational and time management skills

Working Conditions

Rotational Saturday shifts are required.
The role may involve both inbound and outbound customer engagement activities.
Flexibility to support operational requirements as needed.

Pay: R11 000,00 - R14 000,00 per month

Work Location: Hybrid remote in Canal Walk, Western Cape

Quick Apply

Refine Your Search

online gaming customer support jobs in cape town western cape

Accounts Specialist | Customer Service Agent

Customer Support & Operations Manager

ZA Operations Associate- Night Shift

Customer Support Manager

Head of QA Testing

Affiliate & Acquisition Specialist

Head of Influencer & Streamer Partnerships

Key Account Manager

Product Manager

Senior Software Engineer Mobile

Software Engineer Mobile

Senior Social Media Designer

Senior Experience Designer

Casino Manager

Infrastructure Engineer

Operations Manager

Head of Marketing

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