5 Ict manager Jobs and Work in Cape Town Western Cape

Fibre to the Home (FTTH) Sales Administrator & Retention Specialist
Kibo Connect —Century City, Western Cape
- R15 000 - R20 000 a month
Quick Apply
3d
Support Engineer
Reflex Solutions (Pty) Ltd —Cape Town, Western Cape 7915
- Full-time
Quick Apply
Assistant Director: Land Transport Development, Ref No. WCMD 108/2025R1
Western Cape Government —Cape Town, Western Cape
- R487 196 - R573 897 a year
Business Development Manager
Vox Telecommunications —Cape Town, Western Cape
Product Manager: Connectivity
RSAWEB —Cape Town, Western Cape 7405
- Full-time

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UVP Veltopak (Pty) Ltd —Cape Town, Western Cape
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5d
IT and Support Desktop Engineer (363)
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Fibre to the Home (FTTH) Sales Administrator & Retention Specialist

Kibo Connect
Century City, Western Cape

Quick Apply

Job Details

Permanent
R15 000 - R20 000 a month
3 days ago

Full Job Description

Vacancy: Fibre to the Home (FTTH) Sales Administrator & Retention Specialist

Location: Century City, Cape Town (Office Based)
Department: Sales
Reporting to: Sales Manager
Employment Type: Full-Time

About Kibo Connect

Kibo Connect is a growing ICT solutions provider delivering Connectivity, Voice, Cloud, Security, Managed IT Services and Fibre solutions to businesses and residential customers across South Africa. We are looking for an organised, customer-focused individual to take ownership of our Fibre to the Home (FTTH) customer base and help us grow and retain our residential services.

About the Role

We are looking for a proactive FTTH Sales Administrator & Retention Specialist to manage the complete residential fibre customer journey from new customer onboarding through to retention, upgrades and service administration.

This role combines customer service, sales administration, account management and operational coordination. The successful candidate will play an important role in growing our FTTH subscriber base while ensuring customers receive an exceptional service experience.

Key Responsibilities

You will be responsible for:

Managing the day-to-day administration of our FTTH customer base
Coordinating new customer onboarding, installations and activations
Processing upgrades, downgrades, relocations and cancellations
Supporting customer retention initiatives and reducing customer churn
Handling customer queries and service escalations professionally
Liaising with Fibre Network Operators (FNOs), suppliers and internal technical teams
Maintaining accurate CRM and customer records
Reconciling supplier invoices against active customer services
Preparing monthly subscriber, churn and revenue reports
Managing FTTH hardware inventory and maintaining an accurate asset register
Tracking customer equipment issued, returned and replaced
Ensuring billing information remains accurate and up to date
Assisting with marketing and retention campaigns
Identifying opportunities to increase recurring revenue through upgrades and cross-selling

Minimum Requirements

Minimum 3 years' experience in:
Telecommunications
ISP or Connectivity Services
Customer Service
Customer Retention
Sales Administration
Good understanding of Fibre to the Home (FTTH) services
Experience coordinating installations and technical service delivery
Experience managing customer escalations
Excellent Microsoft Office skills (particularly Excel)
Experience using CRM systems

Advantageous

Experience working with Fibre Network Operators including:

Openserve
Vumatel
Frogfoot
Octotel
Demux

Skills & Competencies

We're looking for someone who is:

Highly organised
Customer focused
Commercially minded
Detail orientated
A strong communicator
Professional and resilient
Able to multitask and prioritise effectively
Comfortable working in a fast-paced environment
A problem solver who takes ownership
Passionate about delivering exceptional customer experiences

What Success Looks Like

Success in this role will be measured through:

Growth of the FTTH subscriber base
Increased Monthly Recurring Revenue (MRR)
Low customer churn
High customer retention rates
Accurate CRM and customer records
Timely onboarding and offboarding of customers
Accurate supplier invoice reconciliations
Effective stock and asset management
High customer satisfaction
Professional management of customer escalations
Accurate monthly reporting
Strong contribution to marketing and retention campaigns

Why Join Kibo Connect?

At Kibo Connect, you'll join a passionate team committed to delivering exceptional customer experiences and innovative connectivity solutions. We offer the opportunity to make a meaningful impact in a growing business where initiative, accountability and customer service are valued.

How to Apply

If you have a passion for customer service, telecommunications and helping customers stay connected, we'd love to hear from you.

FTTH Sales Administrator & Retention Specialist – Cape Town

Only shortlisted candidates will be contacted.

Pay: R15 000,00 - R20 000,00 per month

Work Location: In person

Quick Apply

Refine Your Search

ict manager jobs in cape town western cape

Fibre to the Home (FTTH) Sales Administrator & Retention Specialist

Support Engineer

Assistant Director: Land Transport Development, Ref No. WCMD 108/2025R1

Business Development Manager

Product Manager: Connectivity

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