114 Customer service associate Jobs and Work in Cape Town Western Cape

Customer Service Advisor
Ascensos —Gardens, Western Cape
- Part-time
Administrator
JTC Group —Cape Town, Western Cape
Customer Success Associate
Heidi —Cape Town, Western Cape
- Full-time
Team Leader/Supervisor
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Casino Host
Maritime Finance PTY Ltd —Camps Bay, Western Cape
- R10 000 - R20 000 a month
Quick Apply
German Customer Service Associate
Concentrix —Cape Town, Western Cape 8000
- R20 000 a month
- Full-time
Retail Sales Agent
Snowball Impact Marketing (Pty) Ltd —Cape Town, Western Cape
- R2 000 - R4 000 a week
- Full-time
Quick Apply
11d
Flexi Sales Associate
Keystone Apparel Company (Pty) Ltd —Southern Suburbs, Western Cape
- Full-time
Call Centre Agent (Senior Associate) - Airlines Night Shift
WNS Global Services —Cape Town, Western Cape 7735
- Full-time
Quick Apply
Guest Experience Expert - Cape Town Marriott Hotel Crystal Towers
Marriott International, Inc —Cape Town, Western Cape 7441
- Full-time
Debt collector Call centre Agent
JER 31 & Associates Recoveries PTY (Ltd) —Cape Town, Western Cape
- R6 500 - R8 500 a month
- Full-time
Quick Apply
7d
Manager
Apex Group —Cape Town, Western Cape
- Full-time
Trainee - Finance
Marriott International, Inc —Cape Town, Western Cape 8000
- Full-time
16h
Personal Assistant and Quality Lead - The Cape Town EDITION Hotel (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
16h
Food & Beverage Service Expert (Barista) - The Cape Town EDITION Hotel (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
16h
Senior Sous Chef
Marriott International, Inc —Cape Town, Western Cape 8000
- Full-time
16h
Hotel Cleanliness Expert (Public Area Attendant) - The Cape Town EDITION(Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
1d
Guest Experience Expert(Receptionist) - The Cape Town EDITION Hotel(Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
1d
Guest Arrival Expert - Protea Hotel by Marriott Sea Point
Marriott International, Inc —Cape Town, Western Cape 8005
- Full-time
3d
Assistant Banqueting Manager
Belmond —Cape Town, Western Cape
- Full-time
Quick Apply
3d

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Customer Service Advisor

Ascensos -
Gardens, Western Cape

Apply Now

Job Details

Part-time

Full Job Description

Location Gardens, Cape Town, South Africa

Type Office Based

PositionPart Time, Permanent

Date Posted17/02/2026

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges and KFC.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

What We’re Looking For

Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen!

Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.

At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.

Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues, they experience both pre-and post-purchase.

Our client is a leading global retailer of sports fashion, known for offering top brands in footwear, apparel, and accessories. As a Customer Care Associate, you play a key role in delivering an outstanding customer experience—whether assisting with orders, resolving queries, or supporting customers across multiple channels.

What To Expect

If you have a passion for helping others, are great with people and want to gain experience representing a fantastic retail brand this could be the role for you.

The Customer Care Associate is responsible for delivering high‑quality, judgment-driven support across all customer channels. They take full ownership of enquiries from start to finish, handling complex, unique, or sensitive cases that require human insight rather than automated or scripted solutions.

You’ll receive full training in all areas. It’s all about being a naturally friendly, respectful, and helpful person who’s a bundle of enthusiasm and positivity. And if you’re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.

Our typical shift pattern involves:
Part-time: morning staff 20/25h per week, starting between 7am – 9am UK time (7 days per week)
Part-time: evening staff 20/25h per week, starting between 4pm – 6pm UK time (7 days per week)
Split shifts: 40h per week working 8am – 12pm and then again 4pm – 8pm (Monday to Friday only).

Please note. This position is based at our site in Gardens, Cape Town.

Your role can include, but isn’t limited to:

Resolve customer issues first time wherever possible, minimising repeat contact.
Take ownership of the customer journey from initial contact to closure.
Exercise sound judgement in balancing customer needs, policy, commercial considerations, and regulatory requirements.
Maintain customer trust and brand reputation in complex or high-emotion situations.
Adapt quickly to evolving tools, processes, and customer demand.

About You

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

Minimum 6 months call centre experience with chat/email experience.
Strong verbal and written communication skills across voice and digital channels.
Excellent active listening and questioning capability.
High emotional intelligence and resilience.
Sound judgement and decision-making ability.
Digital confidence across multiple systems and tools, including AI-supported environments.
Adaptability and learning agility in a changing operational context.
Experience handling complex, escalated, or complaint-based customer interactions.

Join #theAteam

We recognise the unique contributions of everyone in #theAteam; it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.

As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering excellent customer service, career development and fun Fridays are the norm.

We’ll tell you all about it during your interview!

Benefits

Full training & support.
Medical insurance after 6 months.
Up to R1000 performance bonus.
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
Access to our Learning & Development Talent SPA.
‘Employee of the Month’ Awards.
A diverse and inclusive working environment.
Free transportation home (door to door).
Well-being with Ky (onsite counselling).
Maternity benefit after 1 year.
Mid-month Travel Allowance.
Free onsite Flu Vaccine.
Funeral benefit after 3 months.

Apply Now

Refine Your Search

customer service associate jobs in cape town western cape

Customer Service Advisor

Administrator

Customer Success Associate

Team Leader/Supervisor

Casino Host

German Customer Service Associate

Retail Sales Agent

Flexi Sales Associate

Call Centre Agent (Senior Associate) - Airlines Night Shift

Guest Experience Expert - Cape Town Marriott Hotel Crystal Towers

Debt collector Call centre Agent

Manager

Trainee - Finance

Personal Assistant and Quality Lead - The Cape Town EDITION Hotel (Pre-opening)

Food & Beverage Service Expert (Barista) - The Cape Town EDITION Hotel (Pre-opening)

Senior Sous Chef

Hotel Cleanliness Expert (Public Area Attendant) - The Cape Town EDITION(Pre-opening)

Guest Experience Expert(Receptionist) - The Cape Town EDITION Hotel(Pre-opening)

Guest Arrival Expert - Protea Hotel by Marriott Sea Point

Assistant Banqueting Manager

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