211 Customer service agent Jobs and Work in Cape Town Western Cape

ZAF Customer Service Representative RL
Teleperformance —Cape Town, Western Cape 8001
- Full-time
- Remote
ZAF Customer Service Representative DT Nightshift
Teleperformance —Cape Town, Western Cape 7925
- Full-time
ZAF Customer Service Representative EL
Teleperformance —Cape Town, Western Cape 8001
- Full-time
Receptionist
Zombie Walk —Cape Town, Western Cape
- R8 500 - R10 500 a month
- Full-time
Quick Apply
Customer Service Operations Agent
OneDayOnly —Cape Town, Western Cape 7405
US Customer Service Agent - Back Office
EXL Service —Cape Town, Western Cape
- Full-time
ZAF Customer Service Representative AV - Insurance/Financial
Teleperformance —Cape Town, Western Cape 8001
- R7 500 a month
- Full-time
Sales Agent
Telkom Express Feathercom —Table Bay, Western Cape
- From R6 500 a month
- Full-time
Quick Apply
3d
Supervisor
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Collections Agent
Financial Wealth Holdings —Cape Town, Western Cape
- R7 000 - R10 000 a month
Quick Apply
ZAF Customer Service Representative MX - Healthcare / Financial
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Receptionist/Admin
Career Start International —Cape Town, Western Cape
- R9 500 - R11 500 a month
- Full-time
Quick Apply
Customer Service Agent - Airline Campaign
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
Accounts Specialist | Customer Service Agent
GLI SA- Global Logistics Internet —Canal Walk, Western Cape
- R11 000 - R14 000 a month
Quick Apply
3d
Exports & Imports Airfreight Controller
1UP CARGO —Cape Town, Western Cape
- R30 000 - R42 000 a month
- Full-time
- Remote
Quick Apply
Call Centre Agent
Ver-Tex Solutions —Cape Town, Western Cape
- R6 500 - R7 000 a month
- Full-time
Quick Apply
9d
Sales Agent
Legal & Tax —Century City, Western Cape
- R5 040 a month
Quick Apply
ZAF Customer Service Representative CB - Insurance/Financial
Teleperformance —Cape Town, Western Cape 8001
- Full-time
Seasonal Customer Success Agent
OneDayOnly —Cape Town, Western Cape 7405
Team Leader/Supervisor
Teleperformance —Cape Town, Western Cape 7925
- Full-time

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ZAF Customer Service Representative RL

Teleperformance -
Cape Town, Western Cape 8001

Apply Now

Job Details

Full-time

Full Job Description

Overview:

As the first point of contact for our client’s valued customers, our Customer Service Agents ensure the
highest of quality standards are delivered at all times whilst developing customer loyalty and providing
an exceptional customer experience. They provide outstanding customer care, matching the needs of
the customer to the appropriate products and services.
Customer Service Agents will be expected to meet and exceed Key Performance Indicators and targets
as appropriate for the line of business they support, whilst continually demonstrating the
Teleperformance Mission and our values in every customer interaction. Teleperformance is a Regulated Financial Company operating largely in the BFSI sector.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Sshortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”

Qualifications:

Main Job Requirements
Education and Specific Training
 Product Training on client accounts (will be provided on appointment)
Work Experience
 6 months of customer service experience, preferably in a contact centre environment
Special Certifications
 None required
Other requirements
 Certain background checks may be required as relevant to the line of business
 If working from home, there will be core requirements covering broadband, technology &
equipment, a

Responsibilities:

 Receives and makes customer contacts through various channels (including but not limited
to voice calls, chat, email, and social media) and provides a first class service representing
Teleperformance and our clients in a professional and polite manner
 Uses a range of customer experience and interpersonal skills to deal with customer queries
delivering an exceptional service in every interaction
 Resolves customer complaints by taking ownership of the situation, utilizing the appropriate
communication channels and internal company/client systems to provide a solution and
acceptable outcome
 Completes any data capture and customer notes logs to a highly accurate level
 Escalates complex customer cases appropriately where required
 Quickly and efficiently identifies customer requirements and proactively delivers solutions
 Applies discretion and delivers timely judgments with the primary goal of resolving the
customer’s problem and ensuring the retention of a satisfied customer
 Embraces training, coaching and development to become a knowledge expert in terms of
the client’s products and services, effectively promoting brand values to customers
 Keeps abreast of any changes to campaign/account information and takes every opportunity
to increase campaign knowledge
 Manages and takes ownership of own performance with the use of Monthly Balanced
Performance Scorecards and applies every effort to meet and exceed Key Performance
Indicators (KPI’s), Sales and Performance targets
 Ensures that a great customer experience is at the heart of everything they deliver
 Constantly looks for possible improvements in the customer experience and raises ideas on
All Ideas Matter platform
 Consistently demonstrates the Teleperformance values of Professionalism, Integrity,
Commitment, Innovation and Respect in every interaction
 Manages own attendance effectively including, holiday entitlement, sickness and lateness
 Adheres to all company and/or industry governance and regulation principles relevant to my
role, including but not limited to the FCA Conduct rules and other regulatory requirements
 Adheres to and maintains own knowledge of all Company Policies, including the GESCP
(Global Enterprise Security, Compliance & Privacy) policies, HR policies, and other policies
communicated with from time to time through the Company’s internal communication
platforms
 Ensures highest levels of data protection, security adherence and prevention of fraud within
own role
 Follows a common sense approach to Health & Safety and ensures all published measures
are followed at all times, and takes proper care and attention for both own health & safety
and that of others
 Conducts themselves in such a manner which embraces diversity and respect for others, and
engages colleagues, managers and work in a positive way
 Other duties as assigned.

Apply Now

Refine Your Search

customer service agent jobs in cape town western cape

ZAF Customer Service Representative RL

ZAF Customer Service Representative DT Nightshift

ZAF Customer Service Representative EL

Receptionist

Customer Service Operations Agent

US Customer Service Agent - Back Office

ZAF Customer Service Representative AV - Insurance/Financial

Sales Agent

Supervisor

Collections Agent

ZAF Customer Service Representative MX - Healthcare / Financial

Receptionist/Admin

Customer Service Agent - Airline Campaign

Accounts Specialist | Customer Service Agent

Exports & Imports Airfreight Controller

Call Centre Agent

Sales Agent

ZAF Customer Service Representative CB - Insurance/Financial

Seasonal Customer Success Agent

Team Leader/Supervisor

I want to receive the latest job alert for customer service agent in cape town western cape

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