63 Collection team leader Jobs and Work in Cape Town Western Cape

Collections Team Leader
Ascensos —Gardens, Western Cape
- Full-time
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Asisstant Manager
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- Full-time
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Sales Consultant
Debt Aid Legal —Cape Town, Western Cape
- R5 500 - R10 500 a month
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Head of Finance
Discover Africa Group —Bellville, Western Cape 7530
- Full-time
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17h
Regional Customer Relationship Manager (Tygervalley and Mowbray)
Eduvos —Tygervalley, Western Cape
2d
Installation Manager
Aluvent Group —Stikland, Western Cape
- R30 000 - R45 000 a month
- Full-time
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5d
Global Billing Specialist
Competitive Capabilities International Inc —Cape Town, Western Cape 7441
- Full-time
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5d
E-commerce Manager
Keen —Cape Town, Western Cape
- Full-time
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8d
HVAC Technician
FAIRMONT —Cape Town, Western Cape
- Full-time
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12d
Accounts Receivable Analyst
MRI Software —Cape Town, Western Cape
- Full-time
12d
Director of Sales & Marketing
FAIRMONT —Cape Town, Western Cape
- Full-time
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12d
Corporate Investigator, Enterprise Protection Program – Global Investigations
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
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Collections Team Leader (Finchoice) COL-003
Weaver Fintech Ltd —Cape Town, Western Cape
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FIELD SUPERVISOR
Smollan —Cape Town, Western Cape
- Part-time
Assistant Reservations Manager
FAIRMONT —Cape Town, Western Cape
- Full-time
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Chief Steward
FAIRMONT —Cape Town, Western Cape
- Full-time
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F&B and Reservations Agent
FAIRMONT —Cape Town, Western Cape
- Full-time
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Collections Agent
Virgin Active South Africa (Pty) Ltd —Cape Town, Western Cape

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Collections Team Leader

Ascensos -
Gardens, Western Cape

Apply Now

Job Details

Permanent | Full-time

Full Job Description

Location Gardens, Cape Town, South Africa

Type Office Based

PositionFull Time, Permanent

Date Posted18/05/2026

Ascensos is part of the Firstsource family of businesses.

This opportunity sits within Pastdue Credit, a Firstsource company specialising in collections and customer operations. Pastdue Credit takes a people-first approach to collections, combining professionalism, empathy, and customer-focused support to deliver positive outcomes.

As a fast-growing business within the Firstsource group, Pastdue Credit is focused on building high-performing teams committed to delivering exceptional customer experiences.

For individuals who enjoy speaking to people, delivering on expectations, and making a genuine difference through every interaction, Pastdue Credit offers the opportunity to grow within a supportive and ambitious environment.

What We’re Looking For

Pastdue Credit is looking for an experienced Collections Team Leader who can combine strong people leadership with a customer-centric mindset.

If you have a passion for developing high-performing teams, driving operational results, and supporting positive customer outcomes, this could be the opportunity for you.

❗ Please note: This role requires a minimum of 2 years’ experience in a collections or debt recovery role.

What To Expect

As part of the growing Pastdue Credit team, you’ll lead and support a team of Collections Agents, helping to drive performance, maintain service standards, and deliver fair and ethical collections practices.

You’ll play an important role in coaching and developing advisors, supporting operational improvement, and creating a positive, high-performance team culture.

Our typical shift pattern involves: 40 hours within the week, Monday to Friday 8am - 8pm. Saturday 9am - 1pm (UK time). No Sundays.

Basic Salary: Highly Competitive

Please note. This position is based at our site in Gardens, Cape Town.

Your role can include, but isn’t limited to:

Leading, motivating, and managing a team of Collections Agents to achieve individual and team targets.
Monitoring daily performance, ensuring KPIs and service standards are consistently met or exceeded.
Coaching and developing team members through feedback, call listening, and performance reviews.
Supporting agents with escalations, complex customer cases, and vulnerable customers.

Driving a high-performance culture while maintaining a strong focus on customer outcomes.
Ensuring all team activities comply with regulatory requirements and company policies.

Analysing performance data to identify trends and improvement opportunities.
Conducting team meetings, one-to-ones, and training sessions.
Managing attendance, scheduling, and workforce planning.
Collaborating with senior management on strategy, reporting, and continuous improvement initiatives.

About You

You have experience within collections or debt recovery and a proven ability to support and lead people in a fast-paced, target-driven environment.

You’re confident managing performance, handling difficult conversations, and motivating others to deliver strong results, while maintaining professionalism, empathy, and a focus on fair customer outcomes.

Pastdue Credit would love to hear from you if you have the following skills:

Minimum of 2 years’ experience in a collections or debt recovery role.
Previous experience in a team leadership, supervisory, or mentoring capacity.
Proven track record of achieving and driving collection targets.
Strong coaching, mentoring, and performance management skills.
Excellent negotiation and communication abilities.
Ability to manage conflict, handle escalations, and support difficult conversations.
Strong analytical and problem-solving skills.
High level of emotional intelligence and leadership maturity.
Ability to work in a fast-paced, target-driven environment.
Proficiency in CRM systems and Microsoft Office.

Key Competencies:

Leadership and team development.
Customer-centric mindset.
Emotional intelligence and adaptability.
Accountability and decision-making.
Professionalism and integrity.
Strong organisational and time management skills.

Our Commitment

As part of the Firstsource family of businesses, Pastdue Credit is committed to delivering fair, ethical, and responsible collections practices, putting customers at the heart of everything we do.

If you are passionate about making a difference while driving results, we want to hear from you.

Benefits

Full training & support.
Medical insurance after 6 months.
Up to R4000 performance bonus.
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
Access to our Learning & Development Talent SPA.
‘Employee of the Month’ Awards.
A diverse and inclusive working environment.
Free transportation home (door to door).
Well-being with Ky (onsite counselling).
Maternity benefit after 1 year.
Free onsite Flu Vaccine.
Funeral benefit after 3 months.

Apply Now

Refine Your Search

collection team leader jobs in cape town western cape

Collections Team Leader

People and Culture Generalist

Production Administrator

Asisstant Manager

Sales Consultant

Head of Finance

Regional Customer Relationship Manager (Tygervalley and Mowbray)

Installation Manager

Global Billing Specialist

E-commerce Manager

HVAC Technician

Accounts Receivable Analyst

Director of Sales & Marketing

Corporate Investigator, Enterprise Protection Program – Global Investigations

Collections Team Leader (Finchoice) COL-003

FIELD SUPERVISOR

Assistant Reservations Manager

Chief Steward

F&B and Reservations Agent

Collections Agent

I want to receive the latest job alert for collection team leader in cape town western cape

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