161 Client service consultant Jobs and Work in Cape Town Western Cape

Client Service Consultant - Cape Town
Metropolitan Life —Cape Town, Western Cape
5d
Universal Banker
Standard Bank —Cape Town, Western Cape
- Full-time
1h
Sales Consultant
Debt Aid Legal —Cape Town, Western Cape
- R5 500 - R10 500 a month
Quick Apply
1h
Sales Account Executive - Freight
FedEx AMEA —Cape Town, Western Cape 7525
- Full-time
3h
Implementation Consultant (NA Hours)
MRI Software —Cape Town, Western Cape
- Full-time
17h
Technical Consultant (NA Hours)
MRI Software —Cape Town, Western Cape
- Full-time
17h
Channel Support Consultant
Lesaka Technologies —Cape Town, Western Cape
- R480 000 - R540 000 a year
21h
Branch Consultant - Wellington
Sanlam —Cape Town, Western Cape
1d
Onboarding Consultant
LekkeSlaap —Cape Town, Western Cape 8001
- R15 750 a month
- Full-time
Quick Apply
1d
Support Desk Consultant: Technical SLS:SanlamConnect Bellville (PG8/9) (Rerun)
Sanlam —Bellville, Western Cape
- Remote
4d
Support Consultant
Dye & Durham Corporation —Cape Town, Western Cape
- Full-time
Quick Apply
4d
Senior Analytics Consultant
Foundever —Cape Town, Western Cape
- Full-time
4d
Case Management ABAP Developer – Principal
DLK Group —Cape Town, Western Cape 7400
4d
Call Centre Agent
Alpha Konnect —Cape Town, Western Cape
- R5 238 a month
Quick Apply
4d
Direct Client Services Consultant
Ninety One —Cape Town, Western Cape
5d
Sales Representative
Aluvent Group —Stikland, Western Cape
- Full-time
Quick Apply
5d
Sales Consultant
DEBT SOLUTIONS CO —Claremont, Western Cape
- From R5 000 a month
- Full-time
Quick Apply
6d
National – Maintenance Manager (Low LSM)
Frogfoot Networks (Pty) Ltd —Cape Town, Western Cape
6d
Customer Sucess & Insights Analyst
Lesaka Technologies —Cape Town, Western Cape
6d
Solution Analyst
MRI Software —Cape Town, Western Cape
- Full-time
6d

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Client Service Consultant - Cape Town

Metropolitan Life -
Cape Town, Western Cape

Apply Now

Job Details

Permanent
5 days ago

Full Job Description

Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 128-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

Visit us: www.metropolitan.co.za

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Render a comprehensive service to clients, processing all the administrative tasks according to agreed standards and turnaround time’s thereby improving client retention and repeat business opportunities.

Requirements

Matric or NQF 4 equivalent

2-3 years client service administration experience

Financial services experience

Duties & Responsibilities

Internal Process

Accurately capture client information on the relevant system

Execute client requests within the agreed timeframes, quality standards and legislation.

Handle all the administrative tasks according to agreed standards and turnaround times.

Engage with client in a client centricity manner to improve client retention and repeat business activities.

Resolve client queries and follow up to ensure queries are resolved timeously and effectively.

Ensuring accurate completion of documentation as per service level agreement in order to meet client needs.

Effectively utilize client service interactions to improve client retention and repeat business activities.

Effectively use administration systems to ensure accuracy of documentation.

Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.

Handling of urgent complex enquiries and requests received telephonically and via email.

Build and maintain relationships with clients and internal and external stakeholders.

Contribute to the process of developing client service standards to ensure clients receive clear and accurate information and are kept informed at all times.

Manage the delivery on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.

Make recommendations to improve client service and fair treatment of clients within area of responsibility.

Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Process the relevant policy transactions per client interaction.

Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.

Positively influence and manage change and offer specialist support where required.

Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.

Implement and provide input into governance processes, systems and legislation within area of specialization.

Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.

Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.

Competencies

Business Acumen

Client/Stakeholder Commitment

Drive for Results

Diversity and Inclusiveness

Collaboration

Impact and Influence

Self-Awareness and Insight

Apply Now

Refine Your Search

client service consultant jobs in cape town western cape

Client Service Consultant - Cape Town

Universal Banker

Sales Consultant

Sales Account Executive - Freight

Implementation Consultant (NA Hours)

Technical Consultant (NA Hours)

Channel Support Consultant

Branch Consultant - Wellington

Onboarding Consultant

Support Desk Consultant: Technical SLS:SanlamConnect Bellville (PG8/9) (Rerun)

Support Consultant

Senior Analytics Consultant

Case Management ABAP Developer – Principal

Call Centre Agent

Direct Client Services Consultant

Sales Representative

Sales Consultant

National – Maintenance Manager (Low LSM)

Customer Sucess & Insights Analyst

Solution Analyst

I want to receive the latest job alert for client service consultant in cape town western cape

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