20 Chat support remote Jobs and Work in Cape Town Western Cape

Customer Support Specialist – AI Assisted
Hire Hangar —Cape Town, Western Cape
- R1 700 - R2 200 a month
- Remote
Quick Apply
(fluent English) Technical Support Consultant, short-term (remote)
SupportYourApp —Cape Town, Western Cape
- Remote
Quick Apply
4d
System Support Agent
Lesaka Technologies —Cape Town, Western Cape
Senior Customer Support / Customer Experience Manager (E-commerce)
Hire Hangar —Cape Town, Western Cape
- R1 700 - R2 200 a month
- Remote
Quick Apply
Technical Service Desk Agent
RSAWEB —Cape Town, Western Cape 8005
- Full-time
ZAF Customer Service Representative BK
Teleperformance —Cape Town, Western Cape 8001
- Full-time
ZAF - Customer Experience Manager
Tidal —Cape Town, Western Cape
- R2 500 - R3 000 a month
- Full-time
Quick Apply
Admissions Consultant
HyperionDev —Cape Town, Western Cape
- Full-time
Quick Apply
Sales Team Leader
HyperionDev —Cape Town, Western Cape
- Part-time
- Remote
Quick Apply
Coding Facilitator
HyperionDev —Cape Town, Western Cape
Quick Apply
IT Engineering and Support Lead
dotdigital —Cape Town, Western Cape
Director: Product Management (Product Growth, AI & User Interfaces)
Clickatell —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Registered Estate Agent in Cape Town's Northern Suburbs
NS Property Solutions —Cape Town, Western Cape
- From R6 000 a month
- Full-time
Quick Apply
Commercial Finance Manager
Clickatell —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Senior Backend Developer (AI)
Clickatell —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Research & Development Software Engineer: Innovation
Clickatell —Cape Town, Western Cape
- Full-time
Quick Apply
Integration Engineer
Dotdigital —Cape Town, Western Cape 7441
- Remote
Senior Software Engineer (Cape Town)
OLX —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply

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(fluent English) Technical Support Consultant, short-term (remote)
SupportYourApp —Cape Town, Western Cape
Flexible schedule: 2 days off and 5 working shifts from Sunday to Saturday, covering one of the following shifts: 6AM – 2PM or 4 8AM–4PM (EST);
Quick Apply
4d

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Customer Support Specialist – AI Assisted

Hire Hangar
Cape Town, Western Cape

Quick Apply

Job Details

R1 700 - R2 200 a month

Full Job Description

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Customer Support Specialist – AI Assisted

Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)

Role Overview

We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.

Key Responsibilities

Provide timely and professional customer support via email, chat, and ticketing systems
Use AI-assisted tools to draft, summarize, and optimize customer responses
Resolve order, product, and account-related inquiries efficiently
Escalate complex issues and collaborate with internal teams as needed
Maintain accurate support records and ticket documentation
Follow support workflows, SLAs, and quality standards
Contribute to improving AI prompts, macros, and support processes

Required Qualifications

Hands-on experience in customer support or customer service roles
Experience using AI tools to assist with customer communication or workflow efficiency
Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
Strong written communication skills and attention to detail
Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)

Preferred Qualifications

Experience supporting e-commerce or digital-first businesses
Familiarity with ticketing systems and support KPIs
Experience contributing to knowledge bases or help centers

Tools & Technology

Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
AI Tools: ChatGPT, AI-powered macros, or similar
Collaboration: Slack, Zoom, Google Workspace

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Quick Apply

Refine Your Search

chat support remote jobs in cape town western cape

Customer Support Specialist – AI Assisted

(fluent English) Technical Support Consultant, short-term (remote)

System Support Agent

Senior Customer Support / Customer Experience Manager (E-commerce)

Technical Service Desk Agent

ZAF Customer Service Representative BK

ZAF - Customer Experience Manager

Admissions Consultant

Sales Team Leader

Coding Facilitator

IT Engineering and Support Lead

Director: Product Management (Product Growth, AI & User Interfaces)

Registered Estate Agent in Cape Town's Northern Suburbs

Commercial Finance Manager

Senior Backend Developer (AI)

Research & Development Software Engineer: Innovation

Integration Engineer

Senior Software Engineer (Cape Town)

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I want to receive the latest job alert for chat support remote in cape town western cape

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Job Title: Customer Support Specialist – AI Assisted

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