253 Site manager Jobs and Work in Cape Town Stadium

Manager
EXL Service —Cape Town, Western Cape
- Full-time
FLEET & LAST MILE LOGISTICS MANAGER
Ultra Liquors —Wynberg, Western Cape
- Full-time
Quick Apply
12h
Head of Operations
Sigma Connected Group —Cape Town, Western Cape 7800
- Full-time
20h
Facilities Administrator
AFMS Group —Northern Suburbs, Western Cape
1d
Villa General Manager / Property Manager - Cape Town
Utopia —Cape Town, Western Cape
- Full-time
Quick Apply
1d
Maintenance Administrator (Remote)
VA Central Ltd —Cape Town, Western Cape
- R33 000 - R36 000 a month
- Full-time
- Remote
Quick Apply
1d
Project Director Africa, Design and Construction
Belmond —Cape Town, Western Cape
- Full-time
Quick Apply
1d
Account Executive - Cape Town
AkzoNobel —Cape Town, Western Cape
1d
Health & Safety Coordinator
SGS —Cape Town, Western Cape
- Full-time
Quick Apply
1d
Project Manager / supervisor
MILUVA ELECTRICAL SERVICE (pty)ltd —Cape Town, Western Cape
- R5 000 - R20 000 a month
Quick Apply
2d
Front of House Manager
Feedem Recruitment —Pinelands, Western Cape
2d
Junior Key Account Manager
Coty Inc. —Cape Town, Western Cape 7500
- Full-time
2d
Handyman Assistant - Cape Town
CBRE Excellerate —Cape Town, Western Cape
2d
Assistant Manager - Transport
WNS Global Services —Cape Town, Western Cape 7441
- Part-time
Quick Apply
2d
Junior Quantity Surveyor
Inhouse Design Studio —Cape Town, Western Cape
- R18 000 - R20 000 a month
Quick Apply
2d
Clinical Trial Assistant (Sample Processing) | TASK Delft
TASK —Cape Town, Western Cape 7500
- Temporary
Quick Apply
2d
Event & Group Sales Manager
Time Out Group Plc —Cape Town, Western Cape 7806
- R35 000 a month
2d
Risk, BCM & Security Controller
DHL —Cape Town, Western Cape
3d
Head of Retail
Silvertree Capital (PTY) ltd —Cape Town, Western Cape 8000
- Full-time
Quick Apply
3d
Deputy Manager - Facilities
WNS Global Services —Cape Town, Western Cape
- Part-time
Quick Apply
3d

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Manager

EXL Service -
Cape Town, Western Cape

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Job Details

Full-time

Full Job Description

Job Description: CCaaS Voice Manager – Responsible for managing and supporting cloud contact center and voice platforms, ensuring service availability, operational excellence, and successful delivery of telephony and dialer experience solutions. The role oversees CCaaS operations, voice infrastructure, vendor management, incident resolution, and technology transformation initiatives while leading a team of enoc engineers and partnering with business and client stakeholders. CCaaS Voice Manager (with Dialer Experience) – Responsible for managing and optimizing cloud contact center and voice platforms, including inbound, outbound, and predictive dialer solutions. The role oversees CCaaS operations, telephony infrastructure, dialer campaigns, SIP/VoIP integrations, vendor management, and service delivery while ensuring platform stability, regulatory compliance, and operational excellence. The ideal candidate should have experience with cloud contact center technologies, outbound dialing platforms, and customer engagement solutions, along with strong leadership and stakeholder management skills.

Responsibilities: Responsibilities – CCaaS Voice Manager (with Dialer Experience)

Lead the day-to-day management, support, and optimization of CCaaS and voice platforms, ensuring high availability and service performance.
Manage inbound, outbound, preview, progressive, and predictive dialer operations to support business and client objectives.
Oversee telephony technologies including SIP, VoIP, SBCs, carrier connectivity, IVR, call routing, and voice infrastructure integrations.
Drive implementation, migration, and transformation initiatives involving cloud contact center platforms and dialer solutions.
Collaborate with Operations, Business, Clients, and Vendors to define requirements, troubleshoot issues, and deliver technology enhancements.
Monitor platform health, performance, capacity, and service levels; proactively identify and mitigate operational risks.
Lead incident, problem, change, and release management activities for voice and contact center technologies.
Ensure compliance with regulatory requirements, dialing regulations, security standards, and organizational policies.
Manage integrations with CRM, workforce management, recording, analytics, AI, and customer engagement platforms.
Analyze contact center metrics and dialer performance to improve productivity, contact rates, customer experience, and operational efficiency.
Develop and maintain operational procedures, technical documentation, architecture diagrams, and governance processes.
Manage vendor relationships, service providers, and technology partners to ensure effective support and delivery.
Lead, mentor, and develop a team of CCaaS, voice, and dialer engineers, fostering a culture of accountability and continuous improvement.
Support business continuity, disaster recovery, and resiliency planning for contact center and telephony environments.
Provide technical leadership and strategic recommendations for future contact center and customer experience technology roadmaps.

Qualifications: Qualifications – CCaaS Voice Manager (with Dialer Experience)

Bachelor’s degree in Information Technology, Computer Science, Engineering, Telecommunications, or a related field.
Minimum of 8–10 years of experience in contact center technologies, telephony, CCaaS platforms, and voice infrastructure.
Minimum of 3–5 years of leadership or people management experience leading technical teams and service delivery functions.
Strong hands-on experience with one or more CCaaS platforms such as Amazon Connect, Genesys Cloud, Five9, Webex Contact Center, NICE CXone , or equivalent.
Proven experience managing outbound dialing solutions including predictive, progressive, preview, and manual dialer campaigns .
Solid understanding of SIP, VoIP, SBCs, carrier connectivity, IVR, call routing, and telephony architectures .
Experience integrating contact center platforms with CRM, Workforce Management (WFM), Quality Management (QM), Recording, Analytics, and AI solutions .
Strong knowledge of contact center operations, KPIs, service levels, customer experience, and workforce optimization practices.
Experience supporting large-scale, multi-site, or global contact center environments.
Strong troubleshooting and problem-solving skills with the ability to manage complex technical incidents and escalations.
Knowledge of compliance requirements related to outbound dialing, telecommunications, security, and data privacy regulations.
Experience managing technology vendors, carriers, and third-party service providers.
Excellent communication, stakeholder management, presentation, and client-facing skills.
Ability to lead cross-functional teams, manage multiple priorities, and drive technology transformation initiatives.
Relevant certifications in cloud, contact center, telephony, or networking technologies are preferred (e.g., AWS, Genesys, Cisco, Microsoft, Avaya, Five9, etc.).

Preferred Qualifications

Experience within BPO, Customer Experience (CX), Contact Center, Financial Services, Healthcare, Insurance, or Telecommunications industries.
Exposure to AI-enabled contact center technologies, conversational AI, speech analytics, workforce engagement management, and automation platforms.
Experience leading CCaaS migrations, cloud transformation programs, and telephony modernization initiatives.

Apply Now

Refine Your Search

site manager jobs in cape town stadium

Manager

FLEET & LAST MILE LOGISTICS MANAGER

Head of Operations

Facilities Administrator

Villa General Manager / Property Manager - Cape Town

Maintenance Administrator (Remote)

Project Director Africa, Design and Construction

Account Executive - Cape Town

Health & Safety Coordinator

Project Manager / supervisor

Front of House Manager

Junior Key Account Manager

Handyman Assistant - Cape Town

Assistant Manager - Transport

Junior Quantity Surveyor

Clinical Trial Assistant (Sample Processing) | TASK Delft

Event & Group Sales Manager

Risk, BCM & Security Controller

Head of Retail

Deputy Manager - Facilities

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