Job post summary
A consumer finance group specializing in unsecured on-line lending has recently separated its in-house collections department into a separate P/L unit which it wants to develop into a stand-alone profit center by building up the collections as a service line of business. Experience in consumer collections is essential as well as proven success finding and securing collections work from unrelated companies. The business itself has been in operation since 2016 but has only been operating as a separate business unit / legal entity for the last 12 months. We are looking for someone to manage all aspects of the business and its future development. This is a full P/L responsible role reporting to the Group Managing Director and will be compensated as such.
Pay: R60,000 base with bonus to be discussed based on targets and equity available in the future
Job description:
Education:
1. At least Matric / Grade 12, but university degree in math / sciences preferred.
Experience:
1. Excalibur Collections Software experience an absolute must (or demonstrated technical proficiency with multiple softwares such that taking on Excalibur would not be a challenge)
2. Min 5-6 years' experience in Collections Department / Collections Call Centre
3. Min 3 years' experience in supervisor or management role in Collections Department / Collections Call Centre
Duties and Responsibilities:
The overarching goal of this position is to build a self-sustaining, profitable consumer collections business where the majority of business comes from clients outside of our group of companies. This means business development and sales, managing and building the team for success, and ensuring that our collections results are at least as good as anyone else’s.
The day-to-day responsibilities for the position are listed, but not limited to the below:
- Ensure daily "new matter" files and payment files are uploaded into Excalibur.
- Create and Load Campaigns on Excalibur for agents to work on.
- Create "Books" on Excalibur for Collectors to work on.
- Prioritize early stage (3-7) days collections to enhance company cashflow.
- Oversee and take complete responsibility and accountability of the collections department.
- Ensure department is meeting collection goals and targets as assigned by senior management and comply with company standards and legislative collection laws.
- Formulate strategy for the department to ensure highest levels of productivity and efficiency with the goal of increasing recovery rates.
- Provide delinquency "work out" plans with the goal being to bring the delinquent accounts to current status in the fastest, most efficient manner possible.
- Organise collection workload according to degree and number of delinquency matters and assign accounts and tasks to department staff for collection.
- Manage all negotiated settlement arrangements with debtors.
- Authorise and refer accounts to external debt collection agencies for collection and manage their performance.
- Communicate and liaise with all external third parties on behalf of the department e.g., lawyers, debt review agencies, credit bureaus etc.
- Provide regular updates, analysis, reports, and statistics to senior management on collection activities showing progress and efforts made to collect from debtors.
- Build the team. Hire / fire as necessary. Manage attendance & overtime, provide performance reviews, motivate & coach subordinates, and report to group management on the same where need be.
- Keep subordinates abreast of targets met, areas of improvement and discuss challenges and opportunities.
- Assist subordinates with collection activities[HV1] where need be.
- Manage the Debt review[HV2] portfolio inclusive but not limited to all communication to Debt Councillors, payment negotiations, debt review cancelations, payment receipting, system flagging etc.
- Comply with rules and regulations of the Council of Debt Collectors and ensure that EDC fees are raised as per the prescribed schedules.
- Ability to comment on P/L performance and report to management.
- Perform additional role related tasks as may be required by management.
Work remotely
Job Types: Full-time, Permanent
Education:
- High School (matric) (Required) though university degree in math / sciences is preferred
Experience:
- Debt Collection: 5 years (Required)
- Management: 3 years (Required)
Application Deadline: applications will be reviewed on a rolling basis, as the position is available immediately
Pay: R60 000,00 per month
Application Question(s):
- How many years have you worked on Excalibur?
- Do you have experience working for an EDC?
Work Location: In person
