13 The ladder Jobs and Work in Cape Town, Western Cape

Customer Service Representative
Foundever —Cape Town, Western Cape
SIGNAGE INSTALLER & VINYL APPLICATOR
JR Printing & Signage —Cape Town, Western Cape
- R6 000 a month
Quick Apply
Teacher
The Learning Ladder —Cape Town, Western Cape
- R3 500 - R6 500 a month
Quick Apply
8d
Staff Canteen Attendant - The Cape Town EDITION Hotel (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
Handyman
Marriott International, Inc —Cape Town, Western Cape 8000
- Full-time
6d
Handyman (Facilities Maintenance)
FPG Property Management —Cape Town, Western Cape
- Full-time
Quick Apply
17h
Network cabling infrastructure & Fibre Technician
Elecdata Pty Ltd —Plumstead, Western Cape 7800
- R8 000 - R18 000 a month
- Full-time
Quick Apply
13d
Handyman
Tsebo Group —Cape Town, Western Cape
2d
Infrastructure Delivery Installation Technician, Infrastructure Delivery
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
Service Technician
SA Power Services (Pty) Ltd —Edgemead, Western Cape
- Full-time
Quick Apply
16h
Wood Finisher / Vanisher
Maritime Finance PTY Ltd —Cape Town, Western Cape
- R8 000 - R25 000 a month
Quick Apply
9d
Operations Manager
Pump and Abrasion Technologies —Cape Town, Western Cape
9d

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Customer Service Representative

Foundever -
Cape Town, Western Cape

Apply Now

Job Details

Permanent

Full Job Description

Req ID#: 413616

Cape Town, South Africa, ZA

Job Description:

Customer Service Advisor

Salary – Minimum 7500 per Month Plus Medical & Pension.
Location – Waterfront Cape Town.
Working Pattern – 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days) Hours will differ dependant on campaign opening times
Contract Type – Permanent

Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and, with your drive, look to create your best moments.

Why work for Foundever?

We have launched our first site in Cape Town and would love for you to be the founders of the original South African teams.

With a customer service career at Foundever, you will continue to learn life-long skills through our top-notch paid training programmes, allowing you to develop and strive up the career ladder. As the founders in our new site the opportunity for growth and progression will be even greater.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life pattern and competitive salary, we want to hear from you.

What you’ll be doing

We work with a number of well known clients and we are looking for someone special who would like to deliver amazing customer service in a bustling contact centre. If you get a buzz from helping people find solutions and are naturally engaging then this is the job for you.

What we do for you to achieve this

We will provide you with the training and support for you to develop the skills in providing solutions to customers’ concerns, engaging with your customers and solving their issues.

You will receive regular coaching and training, not only assisting you to achieve in your current role but also in preparing you for your next step within the organisation.

Key Responsibilities

Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:

Listening to customer concerns and providing information, answers, or responses.
Obtaining and correctly capturing of customer information.
Reviewing and making changes to customer accounts where applicable.
Keeping records of customer interactions.
Ensuring customer satisfaction.

Your Profile & Experience

Minimum 6 months experience in a Hospitality environment
Matric / Grade 12 (Essential)
Clear Criminal Record
Clear ITC Record

The essential skills we ask for are

Good communication skills: the ability to clearly and effectively communicate with customers over the phone.

Empathy: the ability to understand and relate to the customer's perspective.

Patience: the ability to remain calm and composed.

Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.

Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.

Advantageous: Knowledge of customer service best practices and call centre technology.

Education: Minimum Grade 12.

Background: A clear criminal background and credit check.

If this really interests you

...and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.

We look forward to receiving your application!

Apply Now

Refine Your Search

the ladder jobs in cape town, western cape

Customer Service Representative

SIGNAGE INSTALLER & VINYL APPLICATOR

Teacher

Staff Canteen Attendant - The Cape Town EDITION Hotel (Pre-opening)

Handyman

Handyman (Facilities Maintenance)

Network cabling infrastructure & Fibre Technician

Handyman

Infrastructure Delivery Installation Technician, Infrastructure Delivery

Service Technician

Wood Finisher / Vanisher

Operations Manager