99 Security risk manager Jobs and Work in Cape Town, Wc

Manager
EXL Service —Cape Town, Western Cape
- Full-time
Engineering Manager
Dimagi —Cape Town, Western Cape
- R1 225 227 a year
- Remote
DC Security Site Manager
Fidelity Services Group —Cape Town, Western Cape
S2 Team Lead (Manager) — Networks, Security & Escalations
Ello Technology Pty Ltd —Cape Town, Western Cape 7100
- R25 000 a month
Quick Apply
Project Manager III (904)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Product Manager
Sanlam —Cape Town, Western Cape
Operations Assistant Manager (985)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Store Manager
JUMBO CLOTHING —Wynberg, Western Cape
Quick Apply
2d
Document Management Support Analyst
Sanlam —Bellville, Western Cape
2d
Risk, BCM & Security Controller
DHL —Cape Town, Western Cape
2d
Maintenance Technician
PULLMAN —Cape Town, Western Cape
- Full-time
Quick Apply
3d
Technical Account Manager
DigiCert —Cape Town, Western Cape
Quick Apply
3d
Software Engineering Team Lead (Supply Chain | Logistics)
Bash.com —Cape Town, Western Cape
3d
Corporate Investigator, Enterprise Protection Program – Global Investigations
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
3d
Transaction Manager - LYRA Energy
Scatec —Cape Town, Western Cape
3d
Senior KYC and Onboarding Specialist
Ozow —Cape Town, Western Cape
4d
Lifestyle Bartender (Barman)
Marriott International, Inc —Cape Town, Western Cape 8000
- Full-time
4d
Store Manager - Hermanus
Silvertree Capital (PTY) ltd —Cape Town, Western Cape 8000
- Full-time
Quick Apply
4d
Operations Manager (Temp contract in line with funding)
TB HIV Care —Cape Town, Western Cape
- Temporary
4d
Group Billing Manager
Advania UK —Cape Town, Western Cape 7441
- R45 000 - R50 000 a month
7d

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Manager

EXL Service -
Cape Town, Western Cape

Apply Now

Job Details

Full-time

Full Job Description

Job Description: CCaaS Voice Manager – Responsible for managing and supporting cloud contact center and voice platforms, ensuring service availability, operational excellence, and successful delivery of telephony and dialer experience solutions. The role oversees CCaaS operations, voice infrastructure, vendor management, incident resolution, and technology transformation initiatives while leading a team of enoc engineers and partnering with business and client stakeholders. CCaaS Voice Manager (with Dialer Experience) – Responsible for managing and optimizing cloud contact center and voice platforms, including inbound, outbound, and predictive dialer solutions. The role oversees CCaaS operations, telephony infrastructure, dialer campaigns, SIP/VoIP integrations, vendor management, and service delivery while ensuring platform stability, regulatory compliance, and operational excellence. The ideal candidate should have experience with cloud contact center technologies, outbound dialing platforms, and customer engagement solutions, along with strong leadership and stakeholder management skills.

Responsibilities: Responsibilities – CCaaS Voice Manager (with Dialer Experience)

Lead the day-to-day management, support, and optimization of CCaaS and voice platforms, ensuring high availability and service performance.
Manage inbound, outbound, preview, progressive, and predictive dialer operations to support business and client objectives.
Oversee telephony technologies including SIP, VoIP, SBCs, carrier connectivity, IVR, call routing, and voice infrastructure integrations.
Drive implementation, migration, and transformation initiatives involving cloud contact center platforms and dialer solutions.
Collaborate with Operations, Business, Clients, and Vendors to define requirements, troubleshoot issues, and deliver technology enhancements.
Monitor platform health, performance, capacity, and service levels; proactively identify and mitigate operational risks.
Lead incident, problem, change, and release management activities for voice and contact center technologies.
Ensure compliance with regulatory requirements, dialing regulations, security standards, and organizational policies.
Manage integrations with CRM, workforce management, recording, analytics, AI, and customer engagement platforms.
Analyze contact center metrics and dialer performance to improve productivity, contact rates, customer experience, and operational efficiency.
Develop and maintain operational procedures, technical documentation, architecture diagrams, and governance processes.
Manage vendor relationships, service providers, and technology partners to ensure effective support and delivery.
Lead, mentor, and develop a team of CCaaS, voice, and dialer engineers, fostering a culture of accountability and continuous improvement.
Support business continuity, disaster recovery, and resiliency planning for contact center and telephony environments.
Provide technical leadership and strategic recommendations for future contact center and customer experience technology roadmaps.

Qualifications: Qualifications – CCaaS Voice Manager (with Dialer Experience)

Bachelor’s degree in Information Technology, Computer Science, Engineering, Telecommunications, or a related field.
Minimum of 8–10 years of experience in contact center technologies, telephony, CCaaS platforms, and voice infrastructure.
Minimum of 3–5 years of leadership or people management experience leading technical teams and service delivery functions.
Strong hands-on experience with one or more CCaaS platforms such as Amazon Connect, Genesys Cloud, Five9, Webex Contact Center, NICE CXone , or equivalent.
Proven experience managing outbound dialing solutions including predictive, progressive, preview, and manual dialer campaigns .
Solid understanding of SIP, VoIP, SBCs, carrier connectivity, IVR, call routing, and telephony architectures .
Experience integrating contact center platforms with CRM, Workforce Management (WFM), Quality Management (QM), Recording, Analytics, and AI solutions .
Strong knowledge of contact center operations, KPIs, service levels, customer experience, and workforce optimization practices.
Experience supporting large-scale, multi-site, or global contact center environments.
Strong troubleshooting and problem-solving skills with the ability to manage complex technical incidents and escalations.
Knowledge of compliance requirements related to outbound dialing, telecommunications, security, and data privacy regulations.
Experience managing technology vendors, carriers, and third-party service providers.
Excellent communication, stakeholder management, presentation, and client-facing skills.
Ability to lead cross-functional teams, manage multiple priorities, and drive technology transformation initiatives.
Relevant certifications in cloud, contact center, telephony, or networking technologies are preferred (e.g., AWS, Genesys, Cisco, Microsoft, Avaya, Five9, etc.).

Preferred Qualifications

Experience within BPO, Customer Experience (CX), Contact Center, Financial Services, Healthcare, Insurance, or Telecommunications industries.
Exposure to AI-enabled contact center technologies, conversational AI, speech analytics, workforce engagement management, and automation platforms.
Experience leading CCaaS migrations, cloud transformation programs, and telephony modernization initiatives.

Apply Now

Refine Your Search

security risk manager jobs in cape town, wc

Manager

Engineering Manager

DC Security Site Manager

S2 Team Lead (Manager) — Networks, Security & Escalations

Project Manager III (904)

Product Manager

Operations Assistant Manager (985)

Store Manager

Document Management Support Analyst

Risk, BCM & Security Controller

Maintenance Technician

Technical Account Manager

Software Engineering Team Lead (Supply Chain | Logistics)

Corporate Investigator, Enterprise Protection Program – Global Investigations

Transaction Manager - LYRA Energy

Senior KYC and Onboarding Specialist

Lifestyle Bartender (Barman)

Store Manager - Hermanus

Operations Manager (Temp contract in line with funding)

Group Billing Manager

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