34 Release manager Jobs and Work in Cape Town, Wc

Manager
EXL Service —Cape Town, Western Cape
- Full-time
Project Release Manager
Electrum Software —Cape Town, Western Cape
- Full-time
Quick Apply
Engineering Manager
Dimagi —Cape Town, Western Cape
- R1 225 227 a year
- Remote
Senior React Native Developer
CV Library —Cape Town, Western Cape
- Full-time
Quick Apply
3d
Scrum Master: SLS: RA: Sanlam Risk & Savings: Bellville
Sanlam —Bellville, Western Cape
3d
Full Stack Engineer
Aerobotics —Cape Town, Western Cape 8001
- Full-time
Quick Apply
4d
Director of Product Management
dotdigital —Cape Town, Western Cape
- Remote
4d
Head: Data & Analytics
Sanlam —Cape Town, Western Cape
6d
Global Data Manager - homebased (FSP)
IQVIA —Bellville, Western Cape
8d
Senior Finance Manager (Contract)
TB HIV Care —Cape Town, Western Cape
8d
Distributor Manager
William Grant & Sons —Cape Town, Western Cape
- Full-time
9d
Android Developer (m/f/d)
KURZ Digital Solutions GmbH —Cape Town, Western Cape 8000
- Temporary
Quick Apply
9d
Config/ Devops Engineer
Sanlam —Bellville, Western Cape
10d
Senior Business Analyst - Software Project Delivery Lead
Transport and Insurance —Cape Town, Western Cape
- Up to R780 000 a year
Quick Apply
11d
Graduate Intern: Test Analyst: SLS SanlamConnect
Sanlam —Bellville, Western Cape
- Internship
14d
FINANCIAL ADMINISTRATOR/OFFICE MANAGER
Outline (Pty) Ltd —Ottery, Western Cape
- Temporary
Quick Apply
Software Engineer
HENSOLDT SOUTH AFRICA (PTY) LTD —Cape Town, Western Cape
Client Success Manager
Root Platform —Cape Town, Western Cape 7700
Freelance / Contract Full-Stack .NET Developer (CMS experience)
TM Forum —Cape Town, Western Cape
- Full-time
Engineering Manager
2U —Cape Town, Western Cape
- Full-time
Quick Apply

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Manager

EXL Service -
Cape Town, Western Cape

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Job Details

Full-time

Full Job Description

Job Description: CCaaS Voice Manager – Responsible for managing and supporting cloud contact center and voice platforms, ensuring service availability, operational excellence, and successful delivery of telephony and dialer experience solutions. The role oversees CCaaS operations, voice infrastructure, vendor management, incident resolution, and technology transformation initiatives while leading a team of enoc engineers and partnering with business and client stakeholders. CCaaS Voice Manager (with Dialer Experience) – Responsible for managing and optimizing cloud contact center and voice platforms, including inbound, outbound, and predictive dialer solutions. The role oversees CCaaS operations, telephony infrastructure, dialer campaigns, SIP/VoIP integrations, vendor management, and service delivery while ensuring platform stability, regulatory compliance, and operational excellence. The ideal candidate should have experience with cloud contact center technologies, outbound dialing platforms, and customer engagement solutions, along with strong leadership and stakeholder management skills.

Responsibilities: Responsibilities – CCaaS Voice Manager (with Dialer Experience)

Lead the day-to-day management, support, and optimization of CCaaS and voice platforms, ensuring high availability and service performance.
Manage inbound, outbound, preview, progressive, and predictive dialer operations to support business and client objectives.
Oversee telephony technologies including SIP, VoIP, SBCs, carrier connectivity, IVR, call routing, and voice infrastructure integrations.
Drive implementation, migration, and transformation initiatives involving cloud contact center platforms and dialer solutions.
Collaborate with Operations, Business, Clients, and Vendors to define requirements, troubleshoot issues, and deliver technology enhancements.
Monitor platform health, performance, capacity, and service levels; proactively identify and mitigate operational risks.
Lead incident, problem, change, and release management activities for voice and contact center technologies.
Ensure compliance with regulatory requirements, dialing regulations, security standards, and organizational policies.
Manage integrations with CRM, workforce management, recording, analytics, AI, and customer engagement platforms.
Analyze contact center metrics and dialer performance to improve productivity, contact rates, customer experience, and operational efficiency.
Develop and maintain operational procedures, technical documentation, architecture diagrams, and governance processes.
Manage vendor relationships, service providers, and technology partners to ensure effective support and delivery.
Lead, mentor, and develop a team of CCaaS, voice, and dialer engineers, fostering a culture of accountability and continuous improvement.
Support business continuity, disaster recovery, and resiliency planning for contact center and telephony environments.
Provide technical leadership and strategic recommendations for future contact center and customer experience technology roadmaps.

Qualifications: Qualifications – CCaaS Voice Manager (with Dialer Experience)

Bachelor’s degree in Information Technology, Computer Science, Engineering, Telecommunications, or a related field.
Minimum of 8–10 years of experience in contact center technologies, telephony, CCaaS platforms, and voice infrastructure.
Minimum of 3–5 years of leadership or people management experience leading technical teams and service delivery functions.
Strong hands-on experience with one or more CCaaS platforms such as Amazon Connect, Genesys Cloud, Five9, Webex Contact Center, NICE CXone , or equivalent.
Proven experience managing outbound dialing solutions including predictive, progressive, preview, and manual dialer campaigns .
Solid understanding of SIP, VoIP, SBCs, carrier connectivity, IVR, call routing, and telephony architectures .
Experience integrating contact center platforms with CRM, Workforce Management (WFM), Quality Management (QM), Recording, Analytics, and AI solutions .
Strong knowledge of contact center operations, KPIs, service levels, customer experience, and workforce optimization practices.
Experience supporting large-scale, multi-site, or global contact center environments.
Strong troubleshooting and problem-solving skills with the ability to manage complex technical incidents and escalations.
Knowledge of compliance requirements related to outbound dialing, telecommunications, security, and data privacy regulations.
Experience managing technology vendors, carriers, and third-party service providers.
Excellent communication, stakeholder management, presentation, and client-facing skills.
Ability to lead cross-functional teams, manage multiple priorities, and drive technology transformation initiatives.
Relevant certifications in cloud, contact center, telephony, or networking technologies are preferred (e.g., AWS, Genesys, Cisco, Microsoft, Avaya, Five9, etc.).

Preferred Qualifications

Experience within BPO, Customer Experience (CX), Contact Center, Financial Services, Healthcare, Insurance, or Telecommunications industries.
Exposure to AI-enabled contact center technologies, conversational AI, speech analytics, workforce engagement management, and automation platforms.
Experience leading CCaaS migrations, cloud transformation programs, and telephony modernization initiatives.

Apply Now

Refine Your Search

release manager jobs in cape town, wc

Manager

Project Release Manager

Engineering Manager

Senior React Native Developer

Scrum Master: SLS: RA: Sanlam Risk & Savings: Bellville

Full Stack Engineer

Director of Product Management

Head: Data & Analytics

Global Data Manager - homebased (FSP)

Senior Finance Manager (Contract)

Distributor Manager

Android Developer (m/f/d)

Config/ Devops Engineer

Senior Business Analyst - Software Project Delivery Lead

Graduate Intern: Test Analyst: SLS SanlamConnect

FINANCIAL ADMINISTRATOR/OFFICE MANAGER

Software Engineer

Client Success Manager

Freelance / Contract Full-Stack .NET Developer (CMS experience)

Engineering Manager

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