20 Inbound customer service advisor Jobs and Work in Cape Town, Wc

Inbound Customer Service Advisor
Ascensos —Gardens, Western Cape
- Full-time
ZAF Customer Service Representative AV - Insurance/Financial
Teleperformance —Cape Town, Western Cape 8001
- R7 500 a month
- Full-time
Utilities - Customer Service Advisor
Sigma Connected Group —Cape Town, Western Cape 7800
- Full-time
ZAF Customer Service Representative MX - Healthcare / Financial
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Customer Service Representative
Sigma Connected Group —Cape Town, Western Cape 7800
- Full-time
Financial - Customer Service Advisor
Sigma Connected Group —Cape Town, Western Cape 7800
- Full-time
24/7 Utilities - Customer Advisor
Sigma Connected Group —Cape Town, Western Cape 7965
- Full-time
Receptionist/Admin
Career Start International —Cape Town, Western Cape
- R9 500 - R11 500 a month
- Full-time
Quick Apply
Utilities Complaints Advisor
Sigma Connected Group —Cape Town, Western Cape 7800
- Full-time
ZAF Customer Service Representative SE - Utilities / Collections
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Sales Representative - BPO
Sigma Connected Group —Cape Town, Western Cape 7925
- Full-time
Technical Support Agent
Keen —Cape Town, Western Cape
- R196 200 a year
- Full-time
Quick Apply
Experienced Collections Advisor
Sigma Connected Group —Cape Town, Western Cape 7800
- Full-time
Prepayment Meters - Utilities Specialist
Sigma Connected Group —Cape Town, Western Cape 7800
- Full-time
BPO Financial Loan Specialist
Sigma Connected Group —Cape Town, Western Cape 7925
- Full-time
Insurance Specialist -Sales/Medical
Sigma Connected Group —Cape Town, Western Cape 7925
- Full-time

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Inbound Customer Service Advisor
Ascensos —Gardens, Western Cape
Taking inbound calls via customer service interface, sometimes making outbound calls as part of casework resolution. Booking appointments for metering issues.
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Teleperformance —Cape Town, Western Cape 7925
Handle inbound calls with passengers, helping with flight reservations, bookings, and changes. Process payments accurately, handle transactions securely, and…

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Inbound Customer Service Advisor

Ascensos -
Gardens, Western Cape

Apply Now

Job Details

Permanent | Full-time

Full Job Description

Location Gardens, Cape Town, South Africa

Type Office Based

PositionFull Time, Permanent

Date Posted16/06/2026

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges and KFC.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

What We’re Looking For

We're looking for customer-focused individuals who are passionate about delivering great service and building genuine connections with customers.

As an Inbound Customer Service Advisor, you'll support customers of a leading UK energy supplier, taking ownership of queries from start to finish and providing a seamless experience in every interaction.

No two customer journeys are the same, so we're looking for people who are curious, empathetic, and confident problem-solvers.

If you have at least 12 months' UK utilities experience within a call centre environment and enjoy helping customers while working as part of a supportive team, we'd love to hear from you.

What To Expect

This is an end-to-end customer service role where you'll take ownership of a wide range of customer queries across multiple channels.

From managing accounts and payments to resolving complaints, booking appointments, supporting vulnerable customers, and handling casework through calls and email, you'll play a key role in delivering an exceptional customer experience.

We'll provide comprehensive training to help you build your knowledge of the energy industry, our systems, and our customers.

Your 6–7 week training programme combines interactive classroom learning with live call experience, ensuring you feel confident and fully supported from day one.

Our typical shift pattern involves: 40 hours within the week, between 9am and 10pm Monday–Friday, on a rotational basis.

Please note. This position is based at our site in Gardens, Cape Town.

Your role can include, but isn’t limited to:

Brand awareness, unique role of end to end who will be given all tools and resources to support and resolve all customer queries
Taking inbound calls via customer service interface, sometimes making outbound calls as part of casework resolution
Using the integrated email client to ensure queries are followed up and completed
Raising and closing complaints, understanding our CHP
Proactively supporting customers who may be struggling to pay, having affordability conversations
Identifying and recording any customers who have a vulnerability
Creation of new accounts for customers who have moved into a home that is supplied
Credit checking, quoting on tariffs and renewing tariffs
Booking appointments for metering issues
Smart meter promotion and booking, support and objection handling
Taking payments using the automated payment system
Setting up direct debits, speaking to customers about payment methods
Creating payment plans for customers who may be in debt, offering advice and 3rd party support
Resolving in its entirety emergency call outs, meters off supply

About You

We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.

We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We think big and we’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!

Minimum 6 months call centre experience with chat/email experience.
Strong verbal and written communication skills across voice and digital channels.
Excellent active listening and questioning capability.
High emotional intelligence and resilience.
Sound judgement and decision-making ability.
Digital confidence across multiple systems and tools, including AI-supported environments.
Adaptability and learning agility in a changing operational context.
Experience handling complex, escalated, or complaint-based customer interactions.

Join #theAteam

We recognise the unique contributions of everyone in #theAteam; it’s what drives our success. And we celebrate talent. That’s why there’s a huge focus on career development and recognition at Ascensos.

As an Equal Opportunity Employer, we pride ourselves on hiring local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. You will be welcomed into an inclusive, diverse and fun environment where; delivering excellent customer service, career development and fun Fridays are the norm.

We’ll tell you all about it during your interview!

Benefits

Full training & support.
Medical insurance after 6 months.
Up to R1000 performance bonus.
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
Access to our Learning & Development Talent SPA.
‘Employee of the Month’ Awards.
A diverse and inclusive working environment.
Free transportation home (door to door).
Well-being with Ky (onsite counselling).
Maternity benefit after 1 year.
Mid-month Travel Allowance.
Free onsite Flu Vaccine.
Funeral benefit after 3 months.

Apply Now

Refine Your Search

inbound customer service advisor jobs in cape town, wc

Inbound Customer Service Advisor

ZAF Customer Service Representative AV - Insurance/Financial

Utilities - Customer Service Advisor

ZAF Customer Service Representative MX - Healthcare / Financial

Customer Service Representative

Financial - Customer Service Advisor

24/7 Utilities - Customer Advisor

Receptionist/Admin

Utilities Complaints Advisor

ZAF Customer Service Representative SE - Utilities / Collections

Sales Representative - BPO

Technical Support Agent

Experienced Collections Advisor

Prepayment Meters - Utilities Specialist

BPO Financial Loan Specialist

Insurance Specialist -Sales/Medical

Other jobs to consider

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About You

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