64 Data center lead Jobs and Work in Cape Town, Wc

Transformation Manager
EXL Service —Cape Town, Western Cape
- Full-time
Manager
EXL Service —Cape Town, Western Cape
- Full-time
Customer Experience Manager
EXL Service —Cape Town, Western Cape
- Full-time
1d
Digital Account Strategist
Childcare Marketing Group —Cape Town, Western Cape 8001
- Full-time
- Remote
Quick Apply
1d
Senior Infrastructure Engineer
Acacium Group —Cape Town, Western Cape 8000
- R60 600 a month
- Full-time
Quick Apply
2d
Account Manager
Childcare Marketing Group —Cape Town, Western Cape
- R61 000 - R70 000 a month
- Full-time
- Remote
Quick Apply
2d
Euro-Center Cape Town: International Assistance Coordinator (ACO) with German language skills
Euro-Center —Cape Town, Western Cape
12d
Euro-Center Cape Town: German speakers (Native or C1 level) Claims Handlers
Euro-Center —Cape Town, Western Cape
12d
Planning & Supply Chain Executive
PEP Africa —Cape Town, Western Cape
Quick Apply
12d
Supervisor IT Infrastructure Services
Cape Peninsula University of Technology —Bellville, Western Cape
13d
Senior Transformation Manager
EXL Service —Cape Town, Western Cape
- Full-time
14d
Incident Management Engineer (Portuguese/English bilingual), Incident Detection and Response
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Project Manager, SureAdhere
Dimagi —Cape Town, Western Cape
- R811 740 a year
- Remote
CS Consultant: Manager
NielsenIQ —Cape Town, Western Cape
- Full-time
Quick Apply
Contact center Sales Team leader
Financial Wealth Holdings —Cape Town, Western Cape
- R15 000 - R20 000 a month
Quick Apply
Founding Recruiter
Share —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Global Customer Support Workforce Manager
RELX —Cape Town, Western Cape
- Full-time
Principal AWS Cloud Architect
NTT Ltd —Cape Town, Western Cape
- Full-time
Principal AWS Cloud Architect
NTT DATA —Cape Town, Western Cape 7708
- Full-time
Senior Sales Consultant
Array HC —Cape Town, Western Cape
- R13 000 - R18 000 a month
- Full-time
Quick Apply

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Transformation Manager

EXL Service -
Cape Town, Western Cape

Apply Now

Job Details

Full-time

Full Job Description

Job Description: Duties & Responsibilities

Responsible for Diagnostic to Solution Proposal creation for digital projects
Identify 'game-changing' capabilities by analyzing competitors and internal processes.
Creative,consultative approach focused on future digital solutions for business challenges
Foster relationships with key business leaders and other stakeholders to encourage adoption of innovation projects, as well as to define the project vision, scope, requirements, and deliverables.
Collaborate with core and extended teams to deploy digital solutions by presenting the business case and value proposition to internal and client stakeholders.
Responsible for project governance and reporting on digital projects to business units, leadership, clients
Maintain awareness of new and emerging operating practices, technologies such as artificial intelligence, machine learning, and data analytics
Managing client visits for prospects, existing clients with respect to transformation presentations
Providing transformation solutions and roadmaps for new deals / pursuits Drive Digital projects and initiatives for value delivery to EXL and Clients
Develop value and innovation strategy aligned to key clients’ strategic priorities
Support in EXL strategic priorities for driving value capture for EXL
Collaborate with teams to strategize and execute value and innovation
Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
Resolve implementations - Identify and execute at least three key transformation project impacting client business outcomes for strategic client relationships
Build domain specific solutions and diagnostic toolkits
Support in building best practice compendium on domain led solutions
Support in developing capabilities for business development and solutioning for key prospects
Compelling solutioning from value delivery standpoint

Technical Skills

Strong Insurance domain preferable though not mandatory
Functional Domain experience in Contact center
Experience with Process Diagnostics and Solutions development
Good understanding of Digital Solutions: Artificial Intelligence, Analytics, Process Improvement/Elimination/Lean Six Sigma and project management
Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
Proficient with MS-VISIO for flowcharting/process mapping software
Experience of packaging and showcasing capabilities and solutions

Soft skills (Desired)

Good Interpersonal skills
Good written and oral Communication
Strong Presentation skills
Multi-tasking and prioritizing ability
Project management skills to drive improvement projects / initiatives

Soft Skills (Minimum)

Strategic focus and strong business acumen
Demonstrates a global mindset
Demonstrates an intellectually agile and analytical approach and thought process
Is a brand ambassador
Conformance to policies / compliances with auditing skills and eye for details
Ability to coach and give feedback on an ongoing basis.
Problem solving skills
Ability to resolve conflicts constructively and lead in a continually challenging environment

Qualifications & Requirements

Undergraduate degree in Engineering / Computer Science is preferred. Experience in digital solutioning is a must
10+ years of overall experience including 7+ years of digital project management experience with demonstrated success and financial results with similar experience
Proven ability to drive a solution from start to finish
Experience in Insurance & contact center environment will be given strong preference
Experience of packaging and showcasing capabilities and solutions

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets

Responsibilities: Responsible for Diagnostic to Solution Proposal creation for digital projects
Identify 'game-changing' capabilities by analyzing competitors and internal processes.
Creative, consultative approach focused on future digital solutions for business challenges
Foster relationships with key business leaders and other stakeholders to encourage adoption of innovation projects, as well as to define the project vision, scope, requirements, and deliverables.
Collaborate with core and extended teams to deploy digital solutions by presenting the business case and value proposition to internal and client stakeholders.
Responsible for project governance and reporting on digital projects to business units, leadership, clients
Maintain awareness of new and emerging operating practices, technologies such as artificial intelligence, machine learning, and data analytics
Managing client visits for prospects, existing clients with respect to transformation presentations
Providing transformation solutions and roadmaps for new deals / pursuits Drive Digital projects and initiatives for value delivery to EXL and Clients
Develop value and innovation strategy aligned to key clients’ strategic priorities
Support in EXL strategic priorities for driving value capture for EXL
Collaborate with teams to strategize and execute value and innovation
Build strong relationship with client stakeholders and internal stakeholders in driving improvement and innovation program
Resolve implementations - Identify and execute at least three key transformation project impacting client business outcomes for strategic client relationships
Build domain specific solutions and diagnostic toolkits
Support in building best practice compendium on domain led solutions
Support in developing capabilities for business development and solutioning for key prospects
Compelling solutioning from value delivery standpoint

Qualifications: Undergraduate degree in Engineering / Computer Science is preferred. Experience in digital solutioning is a must
10+ years of overall experience including 7+ years of digital project management experience with demonstrated success and financial results with similar experience
Proven ability to drive a solution from start to finish
Experience in Insurance & Contact Center environment will be given strong preference
Experience of packaging and showcasing capabilities and solutions
Willing to work in 24X7 environment

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets

Apply Now

Refine Your Search

data center lead jobs in cape town, wc

Transformation Manager

Manager

Customer Experience Manager

Digital Account Strategist

Senior Infrastructure Engineer

Account Manager

Euro-Center Cape Town: International Assistance Coordinator (ACO) with German language skills

Euro-Center Cape Town: German speakers (Native or C1 level) Claims Handlers

Planning & Supply Chain Executive

Supervisor IT Infrastructure Services

Senior Transformation Manager

Incident Management Engineer (Portuguese/English bilingual), Incident Detection and Response

Project Manager, SureAdhere

CS Consultant: Manager

Contact center Sales Team leader

Founding Recruiter

Global Customer Support Workforce Manager

Principal AWS Cloud Architect

Principal AWS Cloud Architect

Senior Sales Consultant

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