18 Core staffing Jobs and Work in Cape Town, Wc

Dialer Manager
Lead Capital Group —Cape Town, Western Cape 7441
- Full-time
Quick Apply
6d
Academic Director
Council on International Educational Exchange —Cape Town, Western Cape
- R500 000 - R600 000 a year
Quick Apply
Shift Manager
Sandplast Injection Moulding —Blackheath, Western Cape
Quick Apply
10d
Operations Manager
Concentrix —Cape Town, Western Cape 8000
- Full-time
5d
Restaurant Head Chef- The EDITION Cape Town (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
3d
Duty Manager - The EDITION Hotel Cape Town (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
12d
Guest Relations Manager- Cape Town Marriott Hotel Crystal Tower
Marriott International, Inc —Cape Town, Western Cape 7441
- Full-time
Restaurant General Manager - New Venue Launch (Hospitality Lead)
Hopscotch —Cape Town, Western Cape
- Full-time
Quick Apply
Front Office Manager
Marriott International, Inc —Cape Town, Western Cape 8018
- Full-time
Head of Operations
Hire Hangar —Cape Town, Western Cape
- Remote
Quick Apply
Director of Growth & Operations
Hire Hangar —Cape Town, Western Cape
- Remote
Quick Apply
Executive Sous Chef- The Cape Town EDITION Hotel (Pre-Opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
Pearl Talent - Full Cycle Recruiter - I047
Pearl —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
General Manager - WFM
WNS Global Services —Milnerton, Western Cape 7446
- Part-time
Quick Apply
Bar Manager - The Cape Town EDITION Hotel (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
Manager, Workforce Management
Boldr —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Senior Quality Manager
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply

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Academic Director
Council on International Educational Exchange —Cape Town, Western Cape
Offer academic, and where appropriate, professional guidance to students through appointment-based office hours. Master’s degree Minimum required.
R500 000 - R600 000 a year
Quick Apply
Administrative Assistant: Department (internal only)
University of the Western Cape —Bellville, Western Cape
The incumbent will assist with student-facing administrative services, academic records, programme administration, assessment and marks processes, committee…
4d

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Dialer Manager

Lead Capital Group -
Cape Town, Western Cape 7441

Quick Apply

Job Details

Full-time
6 days ago

Full Job Description

Role Purpose

The Dialer Manager is responsible for the strategy, configuration, and performance management of the outbound dialing systems used within the call centre. This role ensures maximum agent productivity, optimal contact rates, and efficient campaign performance by managing dialer operations, data loading, list segmentation, and real-time adjustments.

The Dialer Manager works closely with Sales, Retentions, Operations, IT, and Data teams to ensure dialing campaigns run smoothly and consistently achieve business targets.

Core Responsibilities

Dialer Strategy & Campaign Management

Configure and manage outbound dialer campaigns to maximize contact and conversion rates.
Determine dialing modes (predictive, progressive, preview) based on campaign objectives.
Optimize dialer pacing to maintain the correct balance between agent occupancy and customer experience.

Real-Time Dialer Monitoring

Monitor dialer performance throughout the day and adjust settings based on agent availability, call volumes, and campaign performance.
Identify and resolve dialer issues quickly to avoid agent downtime.

Data & List Management

Upload, segment, and manage lead lists within the dialer system.
Ensure accurate data distribution across teams and campaigns.
Manage recycling rules, callbacks, and lead prioritization.

Performance Optimization

Analyze key dialer metrics such as contact rates, connection rates, abandon rates, and agent occupancy.
Continuously refine dialing strategies to improve efficiency and campaign results.

Reporting & Analytics

Produce daily and weekly dialer performance reports for senior management.
Identify trends in campaign performance and recommend improvements.

Compliance Management

Ensure dialing practices comply with local regulations and company policies.
Monitor abandon rates and dialing thresholds to remain within legal limits.

Collaboration with Operations

Work closely with Team Leaders, Sales Managers, and Workforce Management to align dialer strategy with staffing levels and campaign priorities.

Required Skills & Experience

Previous experience managing outbound dialer systems in a call centre environment.
Strong understanding of predictive, progressive, and preview dialing strategies.
Experience with dialer platforms such as Vicidial, Genesys, Five9, NICE, Avaya, or similar systems.
Strong data analysis and reporting skills.
High proficiency in Excel or similar reporting tools.
Ability to work in a fast-paced, performance-driven environment.

Key Competencies

Analytical and data-driven decision making
Strong problem-solving ability
High attention to detail
Ability to work under pressure and manage multiple campaigns simultaneously
Strong communication and stakeholder management

Key Metrics (KPIs)

Contact rate
Connection rate
Agent occupancy
Abandon rate
Lead utilization and recycling efficiency
Campaign conversion performance

Quick Apply

Refine Your Search

core staffing jobs in cape town, wc

Dialer Manager

Academic Director

Shift Manager

Operations Manager

Restaurant Head Chef- The EDITION Cape Town (Pre-opening)

Duty Manager - The EDITION Hotel Cape Town (Pre-opening)

Guest Relations Manager- Cape Town Marriott Hotel Crystal Tower

Restaurant General Manager - New Venue Launch (Hospitality Lead)

Front Office Manager

Head of Operations

Director of Growth & Operations

Executive Sous Chef- The Cape Town EDITION Hotel (Pre-Opening)

Pearl Talent - Full Cycle Recruiter - I047

General Manager - WFM

Bar Manager - The Cape Town EDITION Hotel (Pre-opening)

Manager, Workforce Management

Senior Quality Manager

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