24 Contact center engineer Jobs and Work in Cape Town, Wc

Service Desk Systems Technician L2
Stowe Holdings (PTY) LTD —Cape Town, Western Cape
- R8 000 - R10 000 a month
Quick Apply
20h
IT Helpdesk Technician
Stowe Holdings (PTY) LTD —Cape Town, Western Cape
- R9 000 - R9 500 a month
- Full-time
Quick Apply
8d
Receptionist/Admin
Career Start International —Cape Town, Western Cape
- R9 500 - R11 500 a month
- Full-time
Quick Apply
8d
Line 2 Systems Technician
Stowe Holdings (PTY) LTD —Cape Town, Western Cape
- Full-time
Quick Apply
9d
Controls Engineer, EMEA Controls, DCC Communities
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
11d
Incident Management Engineer (Portuguese/English bilingual), Incident Detection and Response
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Infrastructure Delivery Installation Technician, Infrastructure Delivery
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
Cloud DevOps Engineer
NTT DATA —Cape Town, Western Cape 7708
- Full-time
Principal AWS Cloud Architect
NTT Ltd —Cape Town, Western Cape
- Full-time
Principal AWS Cloud Architect
NTT DATA —Cape Town, Western Cape 7708
- Full-time
Logistics Specialist (AWS Data Center), Data Center Communities
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
Data Center Technician, Data Center Operations
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
Engineering Technician (Electrical/ Mechanical)
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
Software Development Engineer, AWS Support
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
DCEO Cluster Manager
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
Chief Engineer, DCEO
Amazon Data Services South Africa (Pty) Ltd —Cape Town, Western Cape
- Full-time
Networking Managed Services Engineer (L2)
NTT Ltd —Cape Town, Western Cape
- Full-time
Networking Managed Services Engineer (L2)
NTT DATA —Cape Town, Western Cape 7708
- Full-time
Construction Manager, Construction Team
Amazon Commercial Services (South Africa) (Pty) Ltd —Cape Town, Western Cape
- Full-time
Software Development Manager, EC2 Instance Placement
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time

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Service Desk Systems Technician L2

Stowe Holdings (PTY) LTD -
Cape Town, Western Cape

Quick Apply

Job Details

Permanent
R8 000 - R10 000 a month
20 hours ago

Full Job Description

Job Description:

Stowe Holdings is looking for a skilled and customer-focused IT Helpdesk Technician to join our growing IT team. This role is ideal for someone with strong troubleshooting abilities, excellent communication skills, and experience supporting business IT environments.

As an IT Help Desk Technician, you will provide advanced technical support, resolve escalated issues, maintain client infrastructure, and work closely with our Level 1 technicians and senior engineers to deliver outstanding service.

KEY RESPONSIBILITIES

LOGGING AND MANAGEMENT OF LINE 2 TICKETS (20%)

Logging all relevant tickets on the ticket logging system.
Prioritize tickets based on urgency and impact on user.
Study existing knowledge base and make constant improvements of customer service.
Accurately categorize tickets-based severity level and manage till resolution, remaining cognizant of the SLA.
Adhere to internal ticketing protocol by capturing all required details.
Ensure incident communication trails are captured on the ticket throughout all stages.
Regularly update pending list
Identify duplication in requests and mitigate repetition.
Escalate repeat incidents to team leader.
Make regular contact with clients, keeping them abreast of tickets.

TECHNICAL SUPPORT (40%)

Offer first and second and level technical support and provide step-by-step guidance to customers.
Share collated closure email to vendors where necessary.
Adhere to determined SLAs based on the internal severity matrix.
Effectively identify and resolve issues related to back-office systems.
Collaborate with Line 1 Teams to assess network stability and conduct a hand back/route the tickets to the relevant support groups.
Apply effective diagnostic process to resolve issues.
Participate in co-ordination of site visits by internal resolvers and third parties where necessary.

TELEPHONIC AND EMAIL CORRESPONDENCE (20%)

Effectively correspond with customers through email and telephonic channels.
Pursue information regarding ticket resolution ensuring the customer is provided with regular updates on progress.
Actively assist in the improvement of the diagnostic guides.
Identify and flag trends in incidents and contribute to initiative-taking resolution.

SYSTEM MANAGEMENT AND PERFORMANCE OPTIMIZATION (10%)

Address any potential issues swiftly and effectively.
Flag any identified threats with Field Services Technicians or escalate to Team Leader.
Ensure optimal functionality of support applications at all times.
Act as a resource for knowledge sharing, training, and mentoring junior staff and fellow Systems Technicians.
Efficiently manage multiple projects concurrently, ensuring they are executed within specified timelines.

PROFESSIONAL DEVELOPMENT (5%)

Attend routine refresher training sessions and coaching to stay updated on internal best practices.
Continuously improve technical knowledge and skills.

COLLABORATION (5%)

Collaborated with internal resolvers and third parties to resolve system-related challenges.
Ensure effective communication and teamwork

COMPETENCIES/SKILLS REQUIRED

Attention to detail.
Customer orientation
Email etiquette
Prioritizing and multitasking
Initiatives and Self-motivation
Interpersonal relationships
Professionalism
Good written and verbal Communication skills
Good time-management
Technical skills

MINIMUM REQUIREMENTS

Relevant certifications such as CompTIA A+ N+
Degree/ Diploma in IT or equivalent advantageous
Minimum of 2-3 years of experience as a Help Desk Technician or related positions in call centers, customer service, or IT.
Familiarity with operating systems and software management.
Proficiency in troubleshooting techniques.
Valid South Africa ID

Pay: R8 000,00 - R10 000,00 per month

Application Question(s):

1.What is your Name and Surname?

2.Are you a South African Citizen?

3.What is your EE Status

African

Coloured

Indian

White

4.Do you have a physical copy of your ID available?

Yes

No
5.For which position did you apply with Stowe?

6.Which branch did you apply to?

Midrand

Cape Town

Durban

Bloemfontein
7.Are you currently employed

Yes

No
8.What is your current notice period?

None

1 Week

2 Weeks

4 Weeks

1 Calendar Months Notice

9.Why are you looking to leave your current employment should you be employed currently?

10.What relevant qualifications do you have?

11.Where do you currently reside?

12.Please advise how you would manage transport to the office on a daily basis?

13.Do you have a valid drivers license?

Yes

No
14.Should it be a requirement to work overtime or standby would you be willing to do so?

Yes

No
15.What is your expected monthly salary?

Work Location: In person

Quick Apply

Refine Your Search

contact center engineer jobs in cape town, wc

Service Desk Systems Technician L2

IT Helpdesk Technician

Receptionist/Admin

Line 2 Systems Technician

Controls Engineer, EMEA Controls, DCC Communities

Incident Management Engineer (Portuguese/English bilingual), Incident Detection and Response

Infrastructure Delivery Installation Technician, Infrastructure Delivery

Cloud DevOps Engineer

Principal AWS Cloud Architect

Principal AWS Cloud Architect

Logistics Specialist (AWS Data Center), Data Center Communities

Data Center Technician, Data Center Operations

Engineering Technician (Electrical/ Mechanical)

Software Development Engineer, AWS Support

DCEO Cluster Manager

Chief Engineer, DCEO

Networking Managed Services Engineer (L2)

Networking Managed Services Engineer (L2)

Construction Manager, Construction Team

Software Development Manager, EC2 Instance Placement

I want to receive the latest job alert for contact center engineer in cape town, wc

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