43 Center supervisor Jobs and Work in Cape Town, Wc

Operations Supervisor 767
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Operations Supervisor (942)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Audiologist
Guud Mobiles Pty (Ltd) —Montague Gardens, Western Cape
- R40 000 - R60 000 a month
- Full-time
Quick Apply
Dental Assistant
Maritime Finance PTY Ltd —Camps Bay, Western Cape
- R8 000 - R15 000 a month
Quick Apply
Technical Account Manager
WNS Global Services —Cape Town, Western Cape 7925
- Full-time
Quick Apply
Guest Service Expert - Hostess
Marriott International, Inc —Cape Town, Western Cape 8000
- Full-time
Concierge - The Cape Town EDITION Hotel (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
Last Mile Operations Supervisor, ZA Transportation
Amazon Commercial Services (South Africa) (Pty) Ltd - N09 —Cape Town, Western Cape
- Full-time
Spa Therapist - The Cape Town EDITION Hotel (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
Pool & Recreation Attendant - The Cape Town EDITION Hotel (Pre-opening)
Marriott International, Inc —Cape Town, Western Cape 8001
- Full-time
Operations Supervisor (976 977 978)
Teleperformance —Cape Town, Western Cape
Supervisor Miladys Canal Walk
Mr Price Group —Cape Town, Western Cape
Sales Enablement & Training Specialist (SDR – BPO/Call Center)
Hire Hangar —Cape Town, Western Cape
- Remote
Quick Apply

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Operations Supervisor 767

Teleperformance -
Cape Town, Western Cape 7925

Apply Now

Job Details

Full-time

Full Job Description

Overview:

The Operations Supervisor will provide ad-hoc support to newly trained advisors, ensuring they handle customer calls effectively and deliver high-quality service. This role involves evaluating and improving advisor performance, responding to ad-hoc requests for assistance, and sitting side-by-side with advisors to support their development and growth within the campaign. The ideal candidate will also lead a dedicated team responsible for delivering exceptional business partner support, driving performance, and fostering a culture of continuous improvement.

Qualifications:

Matric / Equivalent qualification.
2-3 years of experience in a Team Leader role within a contact center environment.
Proven experience in a Sales & B2B environment (Essential)
Experience in coaching and managing a team to meet performance targets.
Knowledge of sales processes in a regulated environment is advantageous.
Proficient in Microsoft Excel for tracking performance and generating reports.

Responsibilities:

Escalation Management: Resolve day-to-day escalations, focusing on first-time resolution to ensure customer satisfaction.
Floor Support: Provide hands-on support to all advisors, ensuring they adhere to best practices and follow company processes.
Continuous Improvement: Capture and implement continuous improvement opportunities and close the loop on identified gaps.
Coaching & Development: Lead regular coaching sessions and refresher training for advisors, ensuring alignment with processes and high-quality customer service delivery.
System Monitoring: Ensure that all systems and tools are functioning effectively, providing support when required.
Performance Tracking: Monitor individual and team performance, providing feedback and taking corrective actions as necessary.
Relationship Management: Foster strong relationships with business partners, ensuring effective communication and collaboration across teams and departments.

Apply Now

Refine Your Search

center supervisor jobs in cape town, wc

Operations Supervisor 767

Operations Supervisor (942)

Audiologist

Dental Assistant

Technical Account Manager

Guest Service Expert - Hostess

Concierge - The Cape Town EDITION Hotel (Pre-opening)

Last Mile Operations Supervisor, ZA Transportation

Spa Therapist - The Cape Town EDITION Hotel (Pre-opening)

Pool & Recreation Attendant - The Cape Town EDITION Hotel (Pre-opening)

Operations Supervisor (976 977 978)

Supervisor Miladys Canal Walk

Sales Enablement & Training Specialist (SDR – BPO/Call Center)

I want to receive the latest job alert for center supervisor in cape town, wc

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