Job Reference Number: SI-868
Department: F&B : Walk Up Bar
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 14
Salary: Market Related
GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.
Main Purpose of the Job
To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved
and professionally executed
Minimum requirements (Education and Experience)
- Grade 12 preferred or Grade 10 (with relevant experience)
- 2 years previous experience as a bartender
- Cocktail bartending experience would be advantageous
Work conditions and special requirements · Ability to work shifts that meet operational requirements
- Physically able to move operating equipment
- Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Duties and responsibilities include
Prepared Work Area
- Prepare mise-en-place, and conduct any other required checks and preparations for service
- Identify issues with regards the bar display and surrounding areas in terms of appearance/
- functioning of equipment and systems
- Stock bar for service
- Check cleanliness of own section or station
Service Execution
- Keep up to date with regards food products, trends and drinks methodologies required to
- deliver menus
- Understand and conduct all tasks in line with Food & Beverage standard operating
- procedures
- Take guest orders accurately and timeously and place in the system
- Explain menu items and make recommendations with regards beverage menu
- Mix drinks and present beverage in line with guest order and outlet standards
- Be attentive to guest requests
- Clear glasses after guests have completed their drinks
- Provide billing to guests
- Conduct cash-ups at the end of service
- Complete beverage stock sheets each shift
- Leverage opportunities to upsell on promotional items
- May be required to prepare cocktails in line with outlined recipes
Bar Standards
- Understand and conduct all tasks in line with F&B standard operating procedures
- Be aware of and comply with health, safety, hygiene and environmental regulations in the
- outlets
- Use and store operating equipment in line with specifications and safety regulations
- Participate in stock takes
- Conduct daily stock counts of bar smalls
- Resolve or report on any anomalies to the required standards
- Report on any breakages at the end of the shift
Customer Engagement
- Connect with all guests by providing them with a warm welcome, greeting them with a
- friendly smile, acknowledging them on arrival and departure, and ensuring respect at all
- times
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences
- Educate customers on business unit facilities, products, reward programme and current
- promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if
- necessary
Core behavioural competencies
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Checking
- Following Instructions
- Team co-operation
Technical competencies
- Beverage / Cocktail Product Knowledge
- Barrister skills
- Operating equipment use & care
- Beverage service
- Communications skill
- Upselling skills
- Basic Computer Literacy
- Cashiering Services
Note:
The appointment of a candidate is at Sun International's sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International's employment equity plan.
Please note that if you have not been contacted within 14 days after the closing date of this advertisement, please accept that your application was unsuccessful.
Please note further that by applying for this position, you consent to Sun International "processing" your "personal information" as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to Sun International conducting various reference checks and/or confirming the accuracy of information provided by you.
