225 Continuous improvement manager Jobs and Work in Boksburg Gauteng

Head: Fraud Prevention and Detection
Nedbank —Johannesburg, Gauteng
4h
CX Journey Manager
Nedbank —Johannesburg, Gauteng
5h
Managed Healthcare Manager (medically qualified)
Capital Peak Group —Rosebank, Gauteng
- Temporary
Quick Apply
1d
Asset Manager
MAN Automotive (South Africa) (Pty) Ltd —Modderfontein, Gauteng
- Full-time
2d
Operational Excellence Manager
Multiform Human Development (Pty) Ltd. —Johannesburg, Gauteng
2d
Senior Manager: Learning & Development
Absa Bank Limited —Johannesburg, Gauteng
- Full-time
2d
Recruitment Coordinator - 1 year contract
Epiroc —Boksburg, Gauteng 1467
2d
Financial Systems Officer
Six Sense Consulting —Johannesburg, Gauteng
2d
Team Manager: Operations
PPS Recruitment —Parktown, Gauteng
2d
Balance Sheet Substantiation & Assets Specialist
BankservAfrica —Johannesburg, Gauteng 2196
2d
People Operations Coordinator
SLR Consulting —Johannesburg, Gauteng
- Full-time
2d
Projects Admin
Reckitt —Johannesburg, Gauteng
2d
IM Contracts Advisor - (Fixed Term Contract)
Anglo American / De Beers Group —Johannesburg, Gauteng 2196
2d
Security & Market Safety Manager
Philip Morris International —Johannesburg, Gauteng
- Full-time
2d
Operations Manager, ZA Fulfillment & Operations
Amazon Commercial Services (South Africa) (Pty) Ltd - N09 —Johannesburg, Gauteng
- Full-time
3d
Procurement Specialist ANH
dsm-firmenich —Kempton Park, Gauteng
3d
Senior Manager: Service Standards & Hospitality
Bidvest Facilities Management —Johannesburg, Gauteng
3d
Operations Manager
Pro Eco —Germiston, Gauteng
- R14 609,48 - R52 947,97 a month
Quick Apply
3d
Service Executive
Vitality —Sandton, Gauteng 2196
3d
Senior Technical Project Manager
Razor Labs —Johannesburg, Gauteng
Quick Apply
3d

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Head: Fraud Prevention and Detection

Nedbank -
Johannesburg, Gauteng

Apply Now

Job Details

4 hours ago

Full Job Description

REUISTION DETAILS

REQ 146706 Thembi Mtshali

Location: Johannesburg

Closing date : 15 July 2026

Job Family

Risk, Audit and Compliance

Career Stream

Forensics

Leadership Pipeline

Manage Managers (MM)

Job Purpose

To provide enterprise leadership, strategic direction, and governance oversight for fraud prevention and detection across internal, digital banking, and card fraud environments, strengthening control effectiveness and ensuring fraud risks are proactively identified, managed, and mitigated to protect the organisation from financial, regulatory, and reputational risk.

Job Responsibilities

Fraud Operations Oversight and Performance Governance

Lead and manage fraud detection teams across internal, digital banking, and card fraud environments.
Provide oversight of fraud operational performance frameworks, including alert handling, case management, and response effectiveness across fraud environments.
Drive accountability for service levels, turnaround times, and quality of investigations.
Ensure the operating model, resource deployment, and capability capacity are aligned to fraud risk exposure, service requirements, and strategic priorities.

Fraud Detection Strategy and Optimisation

Provide strategic direction and governance over fraud detection thresholds, rules, and monitoring parameters to ensure effectiveness and responsiveness to evolving fraud risks.
Ensure detection frameworks are continuously reviewed and optimised based on fraud trends, control performance insights, and operational intelligence.
Oversee daily fraud reporting and ensure timely escalation of emerging risks or abnormal patterns.
Actively manage the balance between detection effectiveness and false positives to support both risk management and customer experience.

Fraud Prevention Enablement and Control Effectiveness

Direct the design, enablement, and optimisation of fraud prevention controls across products and channels.
Ensure preventative measures remain effective through ongoing monitoring and operational review.
Enable agile control refinement in response to emerging fraud typologies, changing attack vectors, and control performance insights.

Future-Proofing

Champion the identification and assessment of emerging fraud risks, including those arising from AI, digital ecosystems, and evolving criminal methodologies.
Identify emerging fraud modus operandi (MOs) and perform root cause analysis on incidents, ensuring key findings are formally escalated and shared with GFCFS Investigations to support deeper investigation, disruption actions, and continuous improvement of controls.
Establish and embed robust, industry-aligned frameworks for ongoing fraud risk assessment and response.
Leverage data, analytics, and intelligence to generate actionable insights and continuously strengthen prevention, detection, and mitigation strategies.

Job Responsibilities Continue

People Leadership & Culture

Provide strategic leadership to multidisciplinary fraud teams, ensuring alignment to enterprise objectives.
Build and sustain a high-performing, inclusive, and values-driven culture that supports talent attraction, development, and retention in line with the division’s transformation agenda.
Drive leadership capability, accountability, and continuous improvement across teams to ensure optimal performance and organisational impact.

Stakeholder Management

Establish and lead strategic industry and cross-functional networks to enhance collaboration and intelligence-sharing across the fraud risk ecosystem.
Build and sustain strong partnerships with key internal and external stakeholders to ensure aligned, integrated, and value-driven delivery of fraud prevention and detection initiatives.
Provide stakeholder oversight, proactively managing expectations and fostering trusted, long-term relationships that enable strategic outcomes and organisational impact.

Risk Assessments, Governance & Compliance

Provide strategic oversight of enterprise-wide fraud risk assessments to identify vulnerabilities across products, processes, and systems.
Define and continuously enhance fraud frameworks, standards, and controls to ensure effective risk mitigation and minimise financial, regulatory, and reputational exposure.
Oversee the design and implementation of fit-for-purpose controls aligned to the Bank’s risk appetite, balancing risk management with client experience and operational efficiency.
Establish and oversee a coordinated assurance framework to assess the adequacy and effectiveness of fraud controls.
Ensure continuous audit readiness through robust control testing, issue remediation, and alignment with internal and external audit expectations.
Ensure full alignment of fraud risk practices with enterprise risk frameworks and applicable legislative and regulatory requirements.
Maintain a strong compliance culture through proactive monitoring, governance, and engagement with regulatory developments.

Essential Qualifications

Essential: Bachelor’s degree in Finance, Business, Criminal Justice, Law or other relevant tertiary qualification
Preferred: MBA or Master’s degree

Minimum Experience Level

Essential: 10+ years’ experience in fraud risk management, fraud prevention and detection, financial crime, or related risk disciplines, including significant leadership experience in complex, large-scale financial services environments.
Preferred: Experience leading multidisciplinary teams across fraud operations, analytics, governance, and risk functions within a highly regulated environment.

Technical Skills

Skill Proficiency Level Skill Proficiency Level

Risk, Governance & Controls Advanced
Fraud Strategy and Control Optimisation Advanced
Fraud Risk Management Advanced
Fraud Detection Architecture / Monitoring Frameworks Advanced
Financial Crime and Regulatory Knowledge Advanced
Enterprise Risk Governance Advanced
Data and Analytics Advanced
Regulatory Compliance and Audit Readiness Advanced
Stakeholder and Industry Engagement Advanced
People Leadership and Capability Development Advanced

Behavioural Competencies

Strategic Thinking – 20%
Change Leadership – 15%
Innovation – 10%
Strategic Influence – 20%
Communication Skills – 15%
Leading Teams – 20%

Please contact the Nedbank Recruiting Team at +27 860 555 566

Apply Now

Refine Your Search

continuous improvement manager jobs in boksburg gauteng

Head: Fraud Prevention and Detection

CX Journey Manager

Managed Healthcare Manager (medically qualified)

Asset Manager

Operational Excellence Manager

Senior Manager: Learning & Development

Recruitment Coordinator - 1 year contract

Financial Systems Officer

Team Manager: Operations

Balance Sheet Substantiation & Assets Specialist

People Operations Coordinator

Projects Admin

IM Contracts Advisor - (Fixed Term Contract)

Security & Market Safety Manager

Operations Manager, ZA Fulfillment & Operations

Procurement Specialist ANH

Senior Manager: Service Standards & Hospitality

Operations Manager

Service Executive

Senior Technical Project Manager

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