Operations Executive
Clinicly Distribution is hiring a remote Operations Executive based in South Africa to help manage customer orders, fulfillment coordination, shipment updates, and post-sale operations.
This role is best suited for someone who is highly organized, detail-oriented, reliable, and comfortable managing multiple tasks at once. You will be responsible for helping ensure each customer order is coordinated properly from payment through fulfillment.
About the Company
Clinicly Distribution supplies premium wellness and medical-aesthetic equipment to clinics, med spas, wellness centers, and business owners across North America. We support customers with equipment, training, launch support, marketing resources, and order fulfillment coordination.
Responsibilities
Manage customer orders after payment is received
Coordinate with suppliers, warehouses, shipping partners, and internal team members
Confirm order details, production status, shipment status, tracking information, and delivery updates
Keep customer and order records updated accurately in the CRM
Prepare and organize fulfillment details, including customer information, shipping details, order notes, and delivery status
Communicate order updates clearly to the sales and operations team
Follow up on delayed shipments, missing information, or fulfillment issues
Make sure each order is completed properly from payment to fulfillment
Assist with warranty, replacement part, or post-delivery support coordination when needed
Maintain organized records for all active and completed orders
Requirements
Strong attention to detail
Excellent written communication skills
Highly organized and reliable
Comfortable working remotely
Able to follow processes and update systems accurately
Comfortable communicating with suppliers, shipping partners, and internal team members
Experience in operations, order fulfillment, logistics, administration, customer support, or CRM management is preferred
Must have a reliable computer and stable internet connection
Compensation
Base pay: $1,250 USD per month
Fulfillment bonus: $200 USD per successfully fulfilled order
Expected monthly compensation: $2,050 to $2,250 USD per month based on 4 to 5 successfully fulfilled orders per month
Approximate Rand equivalent:
Base pay: approximately R20,300 per month
Fulfillment bonus: approximately R3,250 per successfully fulfilled order
Expected monthly compensation: approximately R33,300 to R36,500 per month based on 4 to 5 successfully fulfilled orders per month
Actual ZAR amount may vary depending on the USD/ZAR exchange rate at the time of payment.
A successfully fulfilled order means the customer’s order has been properly coordinated, shipment details are confirmed, dispatch or delivery has been completed, tracking has been provided when available, and the order record has been fully updated.
Job Type
Full-time
Remote
Independent contractor
Location
Remote, South Africa
Schedule
Monday to Friday
Must be available during agreed working hours
Some overlap with North American business hours may be required for team communication
Pay: R30 000,00 - R36 500,00 per hour
Work Location: Remote
