14 Internal sales Jobs and Work in Ballito, Zn

Customer Support Agent
unifyCX —Ballito, KwaZulu-Natal
Quick Apply
External Sales and Service Advisor Lead OBR-1
FirstRand —Dolphin Coast, KwaZulu-Natal
- Full-time
20h
Sales and Delivery Administrator
First Technology Pty Ltd —Umhlanga, KwaZulu-Natal
3d
Meetings and Events Manager
Radisson Hotel Group —Umhlanga, KwaZulu-Natal
- Full-time
Quick Apply
5d
Application Support Consultant
Rewardsco —Umhlanga, KwaZulu-Natal
Quick Apply
11d
Sales Support Administrator - Telecoms Experience
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R144 000 - R192 000 a year
- Full-time
Quick Apply
11d
Associate Revenue Operations - SalesForce Experience
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R250 000 - R400 000 a year
- Full-time
Quick Apply
Data Associate, Migrations and Intergrations - SalesForce Experience
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R300 000 - R450 000 a year
- Full-time
Quick Apply
2nd Level IT Helpdesk Engineer - Office Based
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R180 000 - R240 000 a year
- Full-time
Quick Apply
Sales Manager
Epsidon Technology Holdings —Umhlanga, KwaZulu-Natal
Strategic Account Manager
GBS —Umhlanga, KwaZulu-Natal

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Sales Representative
Contact Electrical Suppliers —Durban, KwaZulu-Natal
Electrical Sales: 5 years (Required). \* Previous external sales experience in the industrial electrical supply industry.
R10 000 - R25 000 a month
Quick Apply
1h
Sales Consultant
Wheco Group —Dolphin Coast, KwaZulu-Natal
At Cielo, we believe that furniture is more than just a product. It is about helping customers create beautiful spaces where life happens. Our showrooms are…

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Customer Support Agent

unifyCX -
Ballito, KwaZulu-Natal

Quick Apply

Job Details

Full Job Description

UnifyCX is growing and looking for Customer Support Agents to join our motivated and ambitious South Africa team! Be a pioneer at our newest location!

What Will You Do?

As part of our South Africa team, agents will specialize in billing support, handling customer interactions through both voice and ticket channels. This role is focused on delivering accurate, efficient billing assistance while ensuring a seamless customer experience.

In addition to billing responsibilities, agents will be trained to identify potential technical issues through effective probing techniques. When technical support is required, agents will confidently guide customers to the appropriate help center resources or create detailed escalation tickets to ensure timely resolution.

Key Responsibilities:

Handle inbound billing calls and tickets with professionalism, providing accurate and efficient solutions while meeting SLA response times
Deliver clear, concise communication across all customer interactions
Develop and maintain strong product knowledge to effectively support customer inquiries
Diagnose issues using probing and troubleshooting techniques, leveraging internal resources and escalating when necessary
Accurately document all customer interactions, troubleshooting steps, and escalations in account notes
Ensure high levels of customer satisfaction by aiming for first-contact resolution and exceeding expectations
Identify and report recurring issues, trends, and customer feedback to support continuous product improvement
Adhere to all processes, procedures, and quality standards, staying up to date with changes and feedback
Manage ticket workflows effectively, including responding with appropriate messaging, using approved templates, and routing to the correct queues when needed

Who are you?

The ideal candidate is sales-oriented, product-savvy, and thrives in a fast-paced call center environment.

Required Experience & Skills:

We’re looking for a detail-oriented and customer-focused professional with strong communication skills, technical aptitude, and the ability to thrive in a fast-paced support environment.

Required Experience

Previous experience in a contact center or similar customer support environment (SaaS experience preferred)
Strong verbal and written communication skills in English, with the ability to clearly explain solutions and instructions
Solid technical aptitude, with the ability to understand, troubleshoot, and explain SaaS-related issues
Demonstrated commitment to delivering excellent customer service with patience and empathy
Ability to manage multiple interactions and adapt quickly in a dynamic environment
High attention to detail with strong organizational and documentation skills

Preferred Experience

Strong problem-solving and critical thinking skills, with the ability to identify effective solutions
Experience using support platforms and CRM systems
Proven ability to multitask and manage concurrent interactions while maintaining quality and efficiency

Who We Are:

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.

Quick Apply

Refine Your Search

internal sales jobs in ballito, zn

Customer Support Agent

External Sales and Service Advisor Lead OBR-1

Sales and Delivery Administrator

Meetings and Events Manager

Application Support Consultant

Sales Support Administrator - Telecoms Experience

Associate Revenue Operations - SalesForce Experience

Data Associate, Migrations and Intergrations - SalesForce Experience

2nd Level IT Helpdesk Engineer - Office Based

Sales Manager

Strategic Account Manager

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