About the Role
Hoop Medical is a specialist medical balloon manufacturer - one of only three independent companies of our kind globally - supplying customers in cardiovascular, neuro, and electrophysiology markets across the US, Europe, and beyond.
This is a relationship-focused, coordination-heavy role supporting our Sales Manager. You'll own assigned customer accounts end-to-end: managing communication, running the sales pipeline, preparing quotes, coordinating with our engineering and quality teams, and keeping our CRM clean and current. You'll also administer our NDA process and support our global independent sales reps.
You'll be based in our Cape Town office, working closely with a small local team while collaborating daily with our HQ in Ireland and customers worldwide - including occasional early morning or evening calls across time zones.
This is a high-autonomy role with real commercial visibility from day one. If you're organised, proactive, and curious about the technical side of what you're selling, you'll thrive here.
What You'll Do
- Report directly to the Sales Manager
- Be the primary contact for assigned customers: responsive, professional, and informed
- Manage the pipeline in our CRM from first enquiry through to purchase order
- Prepare quotes, coordinate technical input from engineering, and follow up to close
- Bridge customers with our R&D, production, and quality teams
- Run meeting cadences with customers and reps: agendas, minutes, follow-ups
- Administer our NDA process end-to-end via DocuSign
- Suggest improvements to how we work as you learn our systems
What We're Looking For
Essential
- 3+ years in sales support, account coordination, project management, inside sales, or a similar customer-facing role
- Excellent written and verbal English communication and interpersonal skills
- Highly organised with strong attention to detail
- Able to understand and communicate complex technical information
- Self-motivated, results-driven, proactive, and comfortable working independently in a small team
- Strong coordination and project management skills, to manage multiple stakeholders and timelines
- Confident, responsive, and eager to learn - comfortable in a sometimes fast-paced environment
Preferred
- Background or genuine interest in medical devices, life sciences, or manufacturing
- Technical education or experience (engineering, life science, IT, or similar)
- CRM experience and a genuine appreciation for keeping records clean
- Familiarity with DocuSign and Google Workspace
Why Join Us
- Small, high-trust team - your work is visible and your ideas count
- Real career growth path as the business scales
- Exposure to engineering, quality, and commercial processes in a fast growing global medtech business
- Competitive salary, reviewed annually with performance recognition
Apply Now
If you're enthusiastic, organised, and excited about building a long-term career in medtech, we'd love to hear from you. Send your CV and a short cover letter to [email protected]
In your cover letter, tell us about a time you managed a complex process or relationship across multiple stakeholders.
Applications reviewed on a rolling basis.
Pay: R35 000,00 - R50 000,00 per month
Work Location: Hybrid remote in Riverlands, Western Cape
