Oracle Tek is a growing accounting, payroll, software, and business solutions company supporting clients across South Africa. We are passionate about delivering exceptional customer service and ensuring our clients receive professional, responsive support at every stage of their journey.
We are looking for a highly organised Customer Service & Client Success Coordinator who thrives on structure, communication, and follow-through.
This is not a sales role and it is not a management role. It is ideal for someone who enjoys customer service, administration, coordination, and ensuring that nothing falls through the cracks.
Key Responsibilities
Customer Service & Client Communication
- Answer incoming client calls and emails
- Provide professional and friendly customer support
- Keep clients updated on the progress of requests
- Ensure timely communication and follow-up
Ticket & Workflow Coordination
- Monitor and manage support tickets
- Allocate and escalate tickets where necessary
- Follow up on outstanding requests and actions
- Ensure client queries are resolved efficiently
- Assist consultants in maintaining service delivery standards
SLA & Time Tracking
- Monitor client support agreements and SLA balances
- Track support hours utilised versus available
- Notify consultants when clients approach their allocated limits
- Ensure accurate recording of billable and non-billable work
Administration & Reporting
- Maintain accurate client records
- Update CRM and support systems
- Generate reports as required
- Ensure documentation remains accurate and up to date
Requirements
- Previous experience in Customer Service, Administration, Helpdesk Coordination, Service Desk Support, Office Administration, or a similar role
- Excellent verbal and written communication skills
- Strong organisational and time management abilities
- High attention to detail and accuracy
- Ability to manage multiple priorities simultaneously
- Proficient in Microsoft Office and computer systems
- Experience with CRM, ticketing, or helpdesk systems will be advantageous
Personal Attributes
We are looking for someone who is:
- Highly organised
- Reliable and accountable
- Professional and service-focused
- Detail-oriented
- Process-driven
- Calm under pressure
- Proactive and solutions-focused
Why Join Oracle Tek?
- Work in a growing and dynamic business
- Be part of a supportive team environment
- Gain exposure to accounting, payroll, software, and business consulting industries
- Play a key role in delivering exceptional client service
Work Location: In person
