Primary Purpose of the Job:
The Project Manager role acts as the bridge between Digitech, service lines and business owners. The role consults with stakeholders to understand business directives, requirements, gaps and improvement opportunities; translates these into practical technical and project delivery plans; and manages projects from initiation through to successful implementation and closure. The role is accountable for planning, scheduling, resource coordination, risk management, documentation, stakeholder engagement and reporting to ensure business and IT transformation projects are delivered on time, within agreed scope and in line with firm policies and procedures.
Main Duties and Responsibilities
Business Analysis and Stakeholder Engagement
- Act as the primary liaison between Digitech, service line heads, business owners and relevant internal stakeholders.
- Meet with business representatives to clarify requirements, shortfalls, priorities and expected project outcomes.
- Analyse business needs and advise on suitable technical or process solutions in collaboration with infrastructure, systems and delivery teams.
- Support the business by addressing project-related queries, escalating issues where required and ensuring follow-through to resolution.
- Elicit, analyse and document business requirements (e.g., user stories, BRDs, process maps), ensuring full traceability and change control.
- Support business through solution validation, including UAT coordination and facilitating sign-off.
Project Planning and Delivery Management
- Lead project planning sessions to define objectives, scope, deliverables, milestones, resources, timelines and dependencies.
- Prepare detailed project plans, schedules, resource plans and workload allocations for individual projects and project portfolios.
- Coordinate cross-functional teams and stakeholders to streamline workflow and keep projects on schedule.
- Monitor project progress against agreed plans, cost estimates, deliverable deadlines and performance indicators.
- Ensure project deliverables, deadlines and stakeholder expectations are met.
Governance, Risk and Financial Management
- Apply recognised project management standards and good practice, including standard processes aligned to PMI principles where applicable.
- Conduct feasibility and impact analysis to ensure proposed solutions are consistent with business demands and constraints.
- Identify project risks, constraints and foreseeable disruptions, and maintain risk mitigation and issue management plans.
- Manage relevant budgets and support compliance with processes such as RFP generation, purchase orders and contract documentation.
- Comply with relevant firm policies, procedures and required documentation standards.
Systems, Process Improvement and Quality Assurance
- Review existing processes and recommend improvements that optimise workflow, efficiency, control and stakeholder experience.
- Research, monitor and analyse information to produce business insights and practical action recommendations.
- Review business requirements against system functionality and project outputs to confirm that requirements have been met.
- Support IT, business transformation, ISO 27001 / ISMS, data governance and related technology initiatives where relevant.
Reporting, Documentation and Communication
- Create, maintain and manage project documentation, including project plans, timelines, resource plans, meeting minutes, risk logs, status reports, executive reports and project close-out reports.
- Organise regular project status and review meetings, including preparation and distribution of meeting minutes and action items.
- Provide regular status updates to management and stakeholders on progress, risks, challenges, resolutions and approved changes.
- Conduct project reviews and identify lessons learned, improvement opportunities and potential new projects.
Qualifications, Experience, Knowledge and Skills
Qualifications
- Bachelor’s degree / B.Com in Information Systems, Project Management or a related technical field. PMP and/or PRINCE2 certification will be advantageous.
Experience
- 5–6 years’ relevant project management experience, including at least 2 years’ experience in a project analyst, IT project or business transformation environment.
- Systems and Frameworks Experience with Microsoft Dynamics 365 / Microsoft CRM Dynamics, Maconomy and/or other ERP systems will be advantageous. Exposure to ISO 27001, ISMS, data governance frameworks or programmes and IT systems initiatives will be advantageous.
Technical Knowledge
- Working knowledge of Microsoft operating systems and Microsoft 365 applications, including Excel, PowerPoint, Word and Outlook.
- Experience with project management software such as Microsoft Project or similar tools is advantageous.
Core Skills
- Project planning, scheduling, budgeting, resource coordination, stakeholder management, business analysis, requirements review, process improvement, reporting, documentation, negotiation, conflict resolution and facilitation.
Competencies
Job Competencies
- Analytical thinking, strong IT knowledge, attention to detail, project control, structured problem-solving, ability to prioritise multiple projects, and ability to present technical information clearly to different audiences.
Behavioural Competencies
- Effective written and verbal communication, stakeholder engagement, relationship building, collaboration, leadership, flexibility, creative thinking, resilience under pressure and commitment to timely delivery.
BDO Core Competencies
- Relationships and Collaboration; Exceptional Client Service; Business Growth; Engaging People; Leadership; Quality, Risk Management and Operational Transformation / Performance.
Other Requirements
- Undertake additional tasks and responsibilities reasonably expected of the role to support the objectives of the Shared Services team.
- Maintain complete, accurate and accessible project documentation in accordance with firm standards.
- Promote continuous improvement by identifying growth opportunities, process enhancements and new project opportunities.
