Management Level
Manager
Job Description & Summary
At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.
Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
About PwC SATIC and the role
At PwC's South Africa Technology & Innovation Centre (SATIC), a hub for technological advancement and innovative solutions, the Manager, B usiness Service HC Ops for the UK territory. The HC Ops Manager role is operationally focused and will work alongside a range of teams in the UK People Lifecycle , as well as manage a group of Senior Associates from joining PwC all the way through their caree rs with us. The Manager will develop to become a Subject Matter Expert in a range of People Lifecycle activities, to effectively coach Senior Associates and deal with complex queries/situations.
This role will support the PWC UK People Lifecycle teams in delivering high volume HR operational activities across the employee lifecycle. The role is focused on operational excellence and continuous improvement, identifying opportunities for enhancing efficiencies through process simplification and technology.
Reporting into the HC Ops Lead/ Senior Manager the role will manage and grow a team of Senior Associates operating across a range of HR activities including, C ase management, Onboarding, Performance Management, Query Management, large scale cycle processes (such as Performance, Reward, Talent, Benefits and Holiday renewal), supporting Career and Talent Coaches in their roles, owning and maintaining people related knowledge on the PWC UK portal and liaising with business stakeholders.
A relevant Bachelor's degree (NQF Level 6 or 7) in Human Resources, Education, Business Administration, Industrial/Organizational Psychology , or equivalent
Responsibilities of role:
Operational leadership and service delivery
Work closely with stakeholders across the People Lifecycle to drive the operationalisation of People related activity, including (but not limited to) Performance & Reward, Onboarding and First Five Years (graduate population)
Become a Subject Matter Expert in a range of People Lifecycle activities , in the capacity of a Lead or Manager for specific activities across the employee life cycle (Compliance Appeals, PIPs, First Five years/Early careers population management, PIPs, Health and Wellbeing, Onboarding and various projects across the people lifecycle team).
Conduct regular team huddles, operational reviews, and guidance sessions Drive team engagement through team days, regular HC OPs meetings, and check-ins.
Process Improvement & Continuous Improvement
Governance & Risk Management
Ensure accurate documentation, audit trails, follow-on actions, and case closure requirements are maintained.
Desirable skill sets include:
Workforce planning and allocation
Performance and people management
Effective verbal and written c ommunication
Managing sensitive and complex information from multiple stakeholders
Negotiation and conflict resolution
Data analysis and interpretation
Risk management and mitigation
Continuous improvement methodologies
KPIs and performance metrics tracking
Adaptability to technological and business changes
Process mapping, improvement, and design
Forward-thinking and proactive
Understanding and supportive
Focused on achieving targets
Passion for driving change
Ability to inspire and motivate
Diversity and inclusion advocacy
Open to feedback and different perspectives
Thoroughness in documentation and reporting
Strong governance and administration capability
O perational Oversight: Management of daily operations and service delivery.
Stakeholder Management: Build and maintain effective relationships with stakeholder
Data Accuracy and Reporting Governance: Strong attention to detail with a commitment to data accuracy, integrity, and reporting governance.
Compliance and Risk Management: Ensuring adherence to policies and mitigation of risks.
People Development: Coaching, mentoring, and managing performance and wellbeing.
Change Facilitation: Leading teams through organizational changes effectively.
Analytical Acumen: Utilizing data to track KPIs and evaluate performance.
Ambiguity Navigation: Comfort with and adaptability to uncertain situations.
Resilience and Adaptability: Demonstrating flexibility and strength in evolving environments.
Result-Orientation: Focused on achieving measurable outcomes and business value
Project managements: Solid e xperience in successfully managing projects, with the ability to manage competing priorities and multiple stakeholders.
Innovation Advocacy: Champion for challenging the status quo and promoting innovation.
Collaboration Promotion: Driving a culture of inclusion, openness, and teamwork.
Continuous Improvement: Commitment to enhancing processes, outcomes, and service excellence
Mental & Environmental Demands
Special work requirements:
Work hours are aligned to UK working hours
Business change accountability:
Finance/Resource accountability:
Communication and Interaction required:
Staff in own area (manager, subordinates, colleagues)
Internal Firm Services (SA Firm)
(e.g. Industry Forums/Associations)
Internal Firm Services (SA Firm)
Other (e.g. Industry Forums/Associations)
HR generalist e xperience :
Management and Leadership Experience :
Operational Management Experience :
Stakeholder Engagement and Relationship Management :
Governance and Risk Management :
Agencies please note: This recruitment assignment is being managed directly by PwC’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Any speculative or unsolicited CVs received will be treated as a direct application. Your respect for this process is appreciated
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Job Posting End Date
July 13, 2026
