1308 Jobs and Work in Meyersdal Gauteng

Long-term Complaints Handling & Claims Resolution Agent
Smollan —Johannesburg, Gauteng
- Full-time
Quick Apply
2d
Sampler
Alfred H Knight Group —Johannesburg, Gauteng
- Full-time
Quick Apply
3d
Financial Manager
Proficos —Edenvale, Gauteng
- From R25 000 a month
- Full-time
Quick Apply
4h
Quality Assurance Manager
Proficos —Johannesburg, Gauteng
- From R15 000 a month
- Full-time
Quick Apply
4h
Forklift Technician
Liftforce SA Pty Ltd —Boksburg, Gauteng
- R15 000 - R20 000 a month
- Full-time
Quick Apply
9h
Helpdesk & Payroll Support Consultant
Timeline Monitoring Supplies cc —Alberton, Gauteng
- From R10 000 a month
- Full-time
Quick Apply
10h
Storeman
Caterpillar —Gauteng, Gauteng
- Full-time
12h
Internal Auditor - EE Appointment
The Larimar Group —Linbro Park, Gauteng
- Full-time
Quick Apply
14h
Warehouse Administrator
Headwear24 —Sandton, Gauteng
- R12 000 - R15 000 a month
- Full-time
Quick Apply
1d
Junior Scrum Master
Vodafone —Johannesburg, Gauteng
- Full-time
1d
Executive Head: Commercial Performance
Vodafone —Johannesburg, Gauteng
- Full-time
1d
Specialist: Site Acquisition and Permit
Vodafone —Sandton, Gauteng
- Full-time
1d
Content Creator & Social Media Host
Goldcut Investments PTY LTD —Johannesburg South, Gauteng
- R5 000 - R10 000 a month
- Full-time
Quick Apply
1d
Kitchen Staff
Rocomamas restaurant —Soweto, Gauteng
- R4 000 - R6 000 a month
- Full-time
Quick Apply
1d
Brand Manager
Growthpoint Properties —Sandton, Gauteng
- Full-time
2d
Asset Manager
MAN Automotive (South Africa) (Pty) Ltd —Modderfontein, Gauteng
- Full-time
2d
Accounts Payable Controller
Maziv —Johannesburg, Gauteng
- Full-time
2d
SALES ADMINISTRATION SUPPORT
Smollan —Johannesburg, Gauteng
- Full-time
2d
Operator: Machine - TimberCity Alberton
The Building Company —Alberton, Gauteng
- Full-time
2d
Sales Development Representative
Hire Overseas —Johannesburg South, Gauteng
- Full-time
- Remote
Quick Apply
2d

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Long-term Complaints Handling & Claims Resolution Agent

Smollan -
Johannesburg, Gauteng

Quick Apply

Job Details

Permanent | Full-time
2 days ago

Full Job Description

Long-Term Complaints Handling & Claims Resolution Agent (x2)

Permanent role: Yes, subject to a 3-month probation period

Commission structure: None

Working hours: Onsite (JHB/Houghton), Monday to Friday, 08:00 17:00

Weekends/Overtime: Not applicable

About Smollan

At Smollan, we are on an evolutionary journey, reshaping our story. We seek truly unique individuals who believe in fostering a diverse and inclusive environment where our people are cared for, happy, and inspired to build an extraordinary place to work.

Role Overview

As a Long-Term Complaints & Claims Resolution Agent, you will manage and resolve complex, escalated, and aged customer complaints and claims, ensuring fair and timely outcomes. You will also provide support for the Customer Service mailbox.

Key Responsibilities

Conduct detailed investigations and root cause analyses into complaints and claims.
Collaborate closely with internal stakeholders and departments to ensure accurate and timely resolutions.
Serve as a primary point of contact for customers throughout the resolution process, providing regular updates and managing expectations with professionalism.
Ensure compliance with company policies and relevant regulatory requirements.
Identify trends and opportunities to improve complaints handling procedures.
Support the Customer Service mailbox, responding promptly and effectively to enquiries.

Minimum Requirements, Experience & Qualifications

Matric (Grade 12) or equivalent.
23 years experience in long-term insurance (life, funeral, disability, or investment products).
Previous experience in complaints handling or claims resolution.
Familiarity with ombudsman processes and escalation procedures.
Relevant insurance qualifications (NQF Level 4 or higher in insurance or financial services).
Compliance with Fit and Proper requirements under the Financial Advisory and Intermediary Services Act (FAIS).
Knowledge of regulatory frameworks including FAIS, TCF (Treating Customers Fairly), and POPIA (Protection of Personal Information Act).
FAIS and/or RE qualification.
FAIS compliant with RE5 certification.
Financial industry qualifications or compliance experience.
Awareness of TCF principles and data privacy under POPIA.
Understanding of Ombud processes (e.g., OSTI, FAIS).

Core Competencies

Strong analytical and problem-solving skills.
Excellent verbal and written communication, with the ability to manage sensitive client complaints.
Conflict resolution and de-escalation capabilities.
High attention to detail and accuracy.
Effective stakeholder collaboration.
Time management and organisational skills.
Customer-focused approach.
Regulatory awareness and compliance.
Ability to work under pressure and manage high call volumes or caseloads.

Whats in it for you?

Opportunity to manage complex, high-impact cases.
Exposure to regulatory and compliance frameworks.
Development of investigative and problem-solving skills.
Career progression opportunities within complaints, risk, or compliance roles.
Chance to make a meaningful impact on customer outcomes.
Experience working with cross-functional teams.

Quick Apply

Refine Your Search

jobs in meyersdal gauteng

Long-term Complaints Handling & Claims Resolution Agent

Sampler

Financial Manager

Quality Assurance Manager

Forklift Technician

Helpdesk & Payroll Support Consultant

Storeman

Internal Auditor - EE Appointment

Warehouse Administrator

Junior Scrum Master

Executive Head: Commercial Performance

Specialist: Site Acquisition and Permit

Content Creator & Social Media Host

Kitchen Staff

Brand Manager

Asset Manager

Accounts Payable Controller

SALES ADMINISTRATION SUPPORT

Operator: Machine - TimberCity Alberton

Sales Development Representative

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