Global Billing Analyst
Make Every Invoice Count. Every Client Matter. Every Dollar Land Where It Should.
Are you the kind of person who gets satisfaction from balancing the numbers, solving billing puzzles, and building great relationships along the way? ✨
We're looking for a Global Billing Analyst to join our team and play a critical role in ensuring our revenue is accurate, our clients are supported, and our business continues to grow with confidence.
This is more than just a billing role. You'll be at the heart of our revenue operations, partnering with teams across the business and working directly with clients around the world to create a seamless billing and collections experience.
If you're detail-oriented, proactive, commercially minded, and love improving processes, we'd love to hear from you.
What You'll Be Doing
Own the Billing Process
You'll manage the end-to-end billing cycle across our consulting and product offerings, ensuring invoices are accurate, timely, and aligned to client contracts.
- Managing billing for consulting services, software licenses, subscriptions, and reimbursable expenses.
- Ensuring all revenue is billed accurately and within required monthly cycles.
- Reconciling billing against contracts, purchase orders, statements of work, and project deliverables.
- Maintaining subscription and renewal billing data.
- Issuing invoices in line with contractual and client requirements.
- Supporting revenue accruals and month-end financial processes.
Drive Healthy Cash Flow
You'll take ownership of accounts receivable activities and help ensure outstanding invoices are collected on time.
You'll be responsible for:
- Managing a global accounts receivable portfolio.
- Following up on overdue accounts and resolving payment delays.
- Investigating and resolving billing disputes and customer queries.
- Partnering with client-facing teams to maintain strong customer relationships.
- Processing customer payments and supporting reconciliation activities.
- Applying best-practice collections processes and controls.
- ️ Improve Systems and Processes
We're always looking for better ways of working, and you'll help us get there.
In this space you'll:
- Maintain the integrity of billing and financial data.
- Identify and escalate system or process issues impacting billing and collections.
- Collaborate with stakeholders to resolve billing-related challenges.
- Recommend improvements that enhance efficiency, accuracy, and client experience.
- Contribute to ongoing Shared Services and Finance transformation initiatives.
Build Strong Relationships
Success in this role comes from partnering effectively with people across the business and around the world.
You'll:
- Partner closely with Finance, Consulting, Operations, and Client Leaders.
- Build trusted relationships with clients through professional and solution-focused communication.
- Act as a collaborative and reliable business partner.
- Support special projects and business initiatives as needed.
What We're Looking For
Essential Experience
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- At least 3 years' experience in billing, accounts receivable, collections, or a customer-facing finance role.
- Experience managing invoicing and collections in a consulting, professional services, software, SaaS, or subscription-based environment.
- Solid understanding of accounts receivable, billing, and revenue management principles.
- Experience with NetSuite or similar ERP systems.
- Experience using Professional Services Automation (PSA) platforms.
- Knowledge of consulting and professional services billing models, including:
- Time & Expenses
- Fixed Fee
- Milestone Billing
- Not-to-Exceed Contracts
- Multi-currency billing and collections experience.
- Exposure to contract management and commercial terms within consulting or software businesses.
Who You Are
You are:
- Highly organised and able to manage competing priorities.
- Analytical, inquisitive, and naturally solution-oriented.
- Comfortable working independently and taking ownership.
- Passionate about accuracy and attention to detail.
- Customer-focused and skilled at building trusted relationships.
- A strong communicator who can work effectively across multiple teams.
- Adaptable, curious, and always looking for ways to improve processes.
- Accountable, proactive, and driven to deliver results.
Why Join Us?
This is an opportunity to join a collaborative global team where your work directly impacts revenue, client relationships, and business success. You'll be trusted to take ownership, solve problems, and help shape smarter ways of working.
Ready to make an impact behind every invoice? We'd love to hear from you.
