14 customer service Jobs and Work in umtata, ec

Service Consultant
Nedbank —Mthatha, Eastern Cape
3d
Sales Consultant
Mojo Beds —Mthatha, Eastern Cape
- R6 000 - R7 600 a month
Quick Apply
1d
Branch Manager
Silulo Ulutho Technologies —Libode, Eastern Cape
- From R6 300 a month
- Full-time
- Microsoft Excel
- POS
Quick Apply
2d
Cashier Circus Triangle Mall (Umtata Central)
Pedros —Mthatha, Eastern Cape
Trainee Manager
Keystone Apparel Company (Pty) Ltd —Umtata, Eastern Cape
- Full-time
Waitron Circus Triangle Mall (Umtata Central)
Pedros —Mthatha, Eastern Cape
TSO
iZi Group —Mthatha, Eastern Cape
- Full-time
Quick Apply
13d
Co Ordinator Circus Triangle Mall (Umtata Central)
Pedros —Mthatha, Eastern Cape
Branch Manager
Lewis group —Mthatha, Eastern Cape
- Full-time
Quick Apply
20h
Sales Representative (Internal) - BUCO Mthatha Progress Street
BUCO —Mthatha, Eastern Cape
Junior Manager Circus Triangle Mall (Umtata Central)
Pedros —Mthatha, Eastern Cape
Sales Representative (Internal) - BUCO Mthatha Progress Street
The Building Company —Mthatha, Eastern Cape
- Full-time
Store Manager
Keystone Apparel Company (Pty) Ltd —Umtata, Eastern Cape
- Full-time
Senior Manager Circus Triangle Mall (Umtata Central)
Pedros —Mthatha, Eastern Cape

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Sales Consultant
Mojo Beds —Mthatha, Eastern Cape
Must have good telephone etiquette. Must be able to work under pressure. Mattress or furniture sales experience required. 2 – 3 years’ retail sales experience.
R6 000 - R7 600 a month
Quick Apply
1d
Sales Consultant [Mthatha]
L.A.V. —Mthatha, Eastern Cape
Driver's license and own reliable vehicle. Driver's license and own reliable vehicle (Required). To market to a niche of healthcare practitioners, the ideal…
From R16 000 a month
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Service Consultant

Nedbank -
Mthatha, Eastern Cape

Apply Now

Job Details

3 days ago

Full Job Description

Service Consultant

Requisition Number -146151

Closing Date - 04 June 2026

Location- Mthatha

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

Higher Certificate or Diploma in Business Administration, Financial Management, or a related field (NQF Level 5).

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

Please contact the Nedbank Recruiting Team at +27 860 555 566

Apply Now

Refine Your Search

customer service jobs in umtata, ec

Service Consultant

Sales Consultant

Branch Manager

Cashier Circus Triangle Mall (Umtata Central)

Trainee Manager

Waitron Circus Triangle Mall (Umtata Central)

TSO

Co Ordinator Circus Triangle Mall (Umtata Central)

Branch Manager

Sales Representative (Internal) - BUCO Mthatha Progress Street

Junior Manager Circus Triangle Mall (Umtata Central)

Sales Representative (Internal) - BUCO Mthatha Progress Street

Store Manager

Senior Manager Circus Triangle Mall (Umtata Central)

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