26 Customer success manager Jobs and Work in Remote

Duty Manager (Fully remote)
Immersive Entertainments Ltd —Home Based
- R23 000 - R25 000 a month
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- Remote
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Partner Success Manager (PSM)
Smarsh —Home Based
- R450 000 - R550 000 a year
- Full-time
- Remote
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Customer Success Manager
ZeroFOX —Home Based
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- Full-time
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7d
Online Sales Manager for Children's Courses (US Hours) — Remote
Kodland —Home Based
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- English
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1d
Operations Manager
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Sales Commercial Manager
The PE Group Limited —Home Based
- R450 000 a year
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Head of Marketing
Satellite Teams —Home Based
- Full-time
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Payments Implementation Manager
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Account Manager - OpenRAN (Africa)
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Co-Founder & CRO
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After Hours IT Support Technician II - South Africa
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SEO & Local SEO Specialist
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8d
Head of Lending
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Data Scientist (Fraud)
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Partner Success Manager (PSM)
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Duty Manager (Fully remote)
Immersive Entertainments Ltd —Home Based
Job Type:* Full-time (9-hour work day 5 days a week). Staff Incentive: Facilitate staff recognition by processing monthly bonus payments linked to 5-star…
R23 000 - R25 000 a month
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Duty Manager (Fully remote)

Immersive Entertainments Ltd -
Home Based

Quick Apply

Job Details

Full-time
R23 000 - R25 000 a month

Full Job Description

Job Opportunity: Duty Manager

Location: Fully Remote

Job Type: Full-time (9-hour work day 5 days a week)

Job Description:

Operational Planning & Logistics

Tour Capacity Planning: Strategically plan and allocate annual tour slots, forecasting demand for peak periods (bank holidays and seasonal events) to maximise resource and revenue opportunities.
Private Hire Coordination: Oversee Private Hire staff allocations, including shift confirmations, updates to the operating systems, payroll notation, and communication.
Performance Monitoring: Track, review, and report on key operational metrics including tour volume, closures, and staff attendance to inform business decisions.
Resource Management: Manage contractor expenses and coordinate the procurement and distribution of staff uniforms.
Company Purchases: Coordinate the purchase order process, including researching optimal value, submission, and diligent tracking of all order (technical items, cleaning supplies and general).

Administrative & Systems Management

Documentation & Process Integrity: Maintain and update critical operational documents (schedules, planners, fault logs, incident reports, and procedural manuals, etc.) on shared drives to ensure accuracy and accessibility.
Booking & Customer Service Operations: Process bookings from multiple sales channels and manage dedicated mailboxes to ensure timely issue resolution and customer satisfaction.
Manage inbound calls from across multiple brands: Handling inquiries, bookings and providing customer support.
Systems Access Control: Administer staff access credentials, including onboarding and offboarding for all operating systems.
Cancellation & Refund Management: Handle the tour cancellation process and coordinated customer refunds in accordance with company policy.
Expense Processing: Process and file driver fuel receipts, managed fuel card orders, and maintain updated details.
Technical Support: Provided first-line troubleshooting and solution support for on-site actors and escalate issues as required.
⁠Vehicle Maintenance Oversight: Report and track bus faults via the operational log and monitor completion of daily vehicle checks, submitting on behalf of drivers when necessary.
⁠Fleet Maintenance Coordination: Schedule and document all bus wash services, ensuring accurate billing through precise shift logging.
Staff Incentive: Facilitate staff recognition by processing monthly bonus payments linked to 5-star reviews and sales performance.
Staff Liaison: Coordinate with contractors regarding schedule changes
Route Planning: Monitor potential road closures across all operating cities to proactively adjust routes and minimize service disruption.
Daily Operations Communication: Distribute daily duty texts to staff confirming next-day duty and key updates.
Clock in/out: Oversee daily attendance, manage clock-in/out procedures, and promptly arrange coverage for sick calls or late arrivals

Please note that the following will be required for this remote position:
- Desktop/laptop
- Monitor
- Back-up power supply (due to potential load shedding)
- High-speed internet

If you possess the required skills, experience, and enthusiasm for this role, we would love to hear from you. Please submit your application to [email protected], including your CV. Note: Only shortlisted candidates will be contacted for further steps.

Join us in delivering unforgettable experiences to passengers while preserving the legacy of these iconic buses. Become a part of our team and contribute to the success of the UK's most exciting vintage bus tour company.

Job Type: Full-time

Pay: R23 000,00 - R25 000,00 per month

Work Location: Remote

Quick Apply

Refine Your Search

customer success manager jobs in remote

Duty Manager (Fully remote)

Partner Success Manager (PSM)

Customer Success Manager

Online Sales Manager for Children's Courses (US Hours) — Remote

Operations Manager

Sales Commercial Manager

Head of Marketing

Payments Implementation Manager

Account Manager - OpenRAN (Africa)

Cash Management Analyst

Group Product Manager: Payments

Sales Manager (Medical Software)

Business Risk Manager

Co-Founder & CRO

After Hours IT Support Technician II - South Africa

SEO & Local SEO Specialist

Head of Lending

Data Scientist (Fraud)

Senior Data Scientist (Credit)

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