Senior SysOps Engineer (L3)
Location: Johannesburg or Cape Town (Office Based)
Department: Managed Support
Reporting To: SysOps Team Lead
Join Conosco and Help Shape the Future of Managed IT Services
Are you an experienced systems engineer who thrives on solving complex technical challenges, automating processes, and mentoring others? Do you enjoy being the technical expert that teams turn to when problems become difficult? If so, we'd love to hear from you.
At Conosco, we're looking for a highly skilled Senior SysOps Engineer (L3) to become a key technical leader within our Managed Support team. This role combines deep technical expertise, automation, security, and leadership, offering an exciting opportunity to make a significant impact across our client environments and internal operations.
You'll act as the highest level of technical escalation within the SysOps team while helping to develop our engineers, improve operational efficiency, and drive innovation through automation and best practices.
What You'll Be DoingTechnical Leadership & L3 Escalations
- Serve as the primary escalation point for complex technical issues beyond L1 and L2 capabilities.
- Perform advanced troubleshooting, diagnostics, and root cause analysis across:
- Microsoft 365
- Azure
- Entra ID
- Active Directory
- Servers and Infrastructure
- Networking (TCP/IP, DNS, DHCP)
- Security platforms and cloud environments
- Lead major incident investigations and communicate effectively with clients and stakeholders.
- Drive technical excellence and establish best-practice standards across the team.
Automation & Continuous Improvement
- Design and implement automation solutions using:
- PowerShell
- Python
- Azure Automation
- N-able RMM
- Create self-healing systems and proactive monitoring capabilities.
- Identify opportunities to streamline operations and reduce manual effort.
- Enhance and optimise tools including:
- N-able
- Microsoft Intune
- Microsoft Defender
- Acronis
- Mimecast
- Meraki
- Qualys
- BitDefender
Security & Compliance
- Implement and maintain security controls aligned with Microsoft, CIS, and NIST best practices.
- Support vulnerability management, patching, and incident response activities.
- Work closely with our SOC team to strengthen client security postures.
- Manage and optimise Microsoft Defender, Conditional Access, and endpoint protection solutions.
Systems Administration & Infrastructure Management
- Manage complex hybrid cloud environments.
- Ensure client systems remain secure, reliable, and highly available.
- Conduct proactive maintenance, optimisation, and performance improvement initiatives.
- Support infrastructure upgrades, migrations, and strategic technology projects.
Team Development & Mentoring
- Act as a technical mentor and coach to L1 and L2 engineers.
- Support the SysOps Team Lead with team leadership and operational management.
- Contribute to technical reviews, knowledge sharing, and professional development initiatives.
- Foster a culture of accountability, innovation, collaboration, and continuous improvement.
Reporting & Operational Excellence
- Develop dashboards and reporting solutions, particularly within N-able.
- Analyse trends and recurring issues to identify opportunities for improvement.
- Maintain high-quality technical documentation and knowledge base content.
- Contribute to KPI tracking and operational performance reporting.
What We're Looking ForEssential Experience
- 7+ years of experience in IT Support, Systems Administration, or Infrastructure Engineering.
- 3+ years working on advanced L3 technical issues.
- Experience mentoring engineers or operating in a Team Lead, Deputy Lead, or senior technical leadership capacity.
- Strong experience within the Microsoft ecosystem, including:
- Microsoft 365
- Azure
- Entra ID
- Intune
- Microsoft Defender
- Advanced PowerShell and/or Python scripting skills.
- Strong understanding of cybersecurity principles and vulnerability management.
- Experience managing cloud and hybrid infrastructure environments.
- Excellent troubleshooting and analytical skills.
Highly Desirable
- Experience working within a Managed Service Provider (MSP) environment.
- Strong hands-on experience with N-able.
- Experience building automation and monitoring solutions at scale.
- Exposure to enterprise networking and security platforms.
Certifications & Qualifications
We're interested in talented people first, but the following certifications would be highly advantageous:
- Bachelor's Degree in IT, Computer Science, or equivalent experience
- Microsoft Azure Administrator Associate (AZ-104)
- Microsoft Azure Security Administrator Associate (AZ-500)
- Microsoft Azure DevOps Engineer Expert
- Microsoft Security Operations Analyst (SC-200)
- ITIL Foundation
- CompTIA Security+
- CCNA, CCSP, Meraki, N-able, or other relevant certifications
The Person
You'll be someone who:
✔ Loves solving difficult technical problems
✔ Thinks automation first
✔ Enjoys mentoring and developing others
✔ Takes ownership and accountability
✔ Communicates confidently with both technical and non-technical audiences
✔ Uses data to drive decisions and improvements
✔ Thrives in a fast-paced MSP environment
✔ Maintains high standards of professionalism and integrity
Why Join Conosco?
At Conosco, you'll work alongside talented technology professionals who are passionate about delivering exceptional service and innovative solutions. You'll have the opportunity to influence technical strategy, shape operational excellence, mentor future engineers, and work with modern cloud, security, and automation technologies.
This is an opportunity for a senior engineer who wants to remain highly technical while also taking a meaningful leadership role within a growing and ambitious organisation.
Ready to take the next step in your career? Apply today and help us build the future of managed services by sending your CV to [email protected]
Work Location: In person
