Are you passionate about online gaming and sports betting?
Do you enjoy a fast-paced, customer-oriented atmosphere?
Then Apply Now!
TicTacBets is one of the fastest-growing, most dynamic players on the exhilarating online casino and sports-betting scene in South Africa! We passionately support our players with a gaming experience that remains second to none.
Our office-based contact centre in Johannesburg is looking for committed and enthusiastic Online Customer Support Agents. You are a key player on our team, acting as the very first line of contact for our valued customers, supporting them to the fullest, thereby guaranteeing a smooth gaming experience.
What You'll Be Doing (Your Key Responsibilities):
- Deliver World-Class Customer Support: Handle player inquiries and resolve issues swiftly and professionally through the various channels of live chat, email, and phone in relation to our casino games and sports betting platform online.
- Become an Expert: Help with account registration, deposits and withdrawals, placing bets, game rules, queries about bonuses, and understanding odds.
- Troubleshoot and Resolve: Assist players in troubleshooting technical issues related to our platform, games, and account access.
- Responsible Gaming: Encourage responsible gaming and provide information on tools and resources as required by South African legislation.
- Know Your Customer (KYC): Carry out the FICA/KYC verification for customers while ensuring compliance with local regulatory requirements.
- Keep Accurate Records: Record all customer interactions and resolutions accurately in the CRM system.
- Stay Informed: Stay current with new games, platform updates, promotions, and betting markets.
- Collaborate With Team Members: Work collaboratively with your team members and escalate problems above your competence to the appropriate department.
To Be Considered, You'll Need (Skills & Experience):
- Minimum 1-2 years' proven experience in a customer support role, ideally within a contact centre environment. Experience in the online gaming, casino, or sports betting industry is an advantage.
- Excellent Communication Skills: Fluent in English (written and verbal) is essential. Proficiency in other South African languages will be beneficial.
- Customer-Centric Mindset: Genuine passion for helping customers, with outstanding patience and empathy.
- Tech-Savvy: Comfortable using computers, various software applications, and online platforms. Experience with CRM systems is a plus.
- Problem-Solver: Strong analytical skills with the ability to think on your feet and find effective solutions.
- Adaptable & Resilient: Ability to thrive in a fast-paced, 24/7 shift-based environment and handle pressure with a positive attitude.
- Reliable & Punctual: Commitment to working rotational shifts (including nights, weekends, and public holidays) from our Johannesburg office.
- Attention to Detail: Accuracy in information delivery and record-keeping.
- Understanding of Sports/Casino (Preferred): A good understanding of sports betting markets, casino games, and associated terminology will make your application stand out.
- Must be 18 years or older.
- Senior Certificate (Grade 12) required; a tertiary qualification is an advantage.
- Must have reliable transport for all shifts.
- Clear criminal record (background checks will be conducted).
Please note:
Please note that correspondence will only be conducted with shortlisted candidates for this position. Should you not hear from us within 7 days, please consider your application unsuccessful.
Position Start Date: 01 July 2026
Job Type: Full-time
Pay: R8 000,00 per month
Application Question(s):
- Are you able to commute and work scheduled shifts (24/7/365)?
Experience:
- Customer Services: 1 year (Required)
- iGaming/Casino: 1 year (Required)
- Contact centre: 1 year (Required)
Work Location: In person
