3 It support & helpdesk technician Jobs and Work in Gauteng

IT Support & Helpdesk Technician
Browns Jewellers —Johannesburg, Gauteng
IT Support Technician- Johannesburg
BCE FoodService Equipment —Roodepoort, Gauteng
L2 - Helpdesk Technician
Ergasia Placements —Johannesburg, Gauteng
- R18 000 - R25 000 a month

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IT Support & Helpdesk Technician
Browns Jewellers —Johannesburg, Gauteng
Proven experience in handling technical support queries via phone, email, or in person. If you have experience in handling customer support via phone, email, or…
L2 - Helpdesk Technician
Ergasia Placements —Johannesburg, Gauteng
Valid driver's license and own reliable transport. 3 - 5 years relevant IT support experience. Having an IT Degree, must also certify with Microsoft and…
R18 000 - R25 000 a month

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IT Support & Helpdesk Technician

Browns Jewellers -
Johannesburg, Gauteng

Apply Now

Job Details

Full Job Description

We are seeking a skilled and motivated IT and Helpdesk Technician to join our team. The ideal candidate will have a solid background in providing first-line technical support and a passion for resolving IT issues efficiently. If you have experience in handling customer support via phone, email, or onsite and have a foundational understanding of hardware and software, we encourage you to apply.

Minimum Requirement

At least of 3 years experience in providing first-line technical support.
Proven experience in handling technical support queries via phone, email, or in person.
Strong understanding of basic hardware and software components.
Excellent troubleshooting skills and the ability to work independently.
Effective communication skills with a customer-focused approach.
A+ Certification is a plus, demonstrating foundational knowledge of hardware and software.
Ability to manage multiple priorities and adapt to a fast-paced environment.

Description of Duties

Provide first-line technical support to customers via phone, email, and onsite.
Troubleshoot and resolve hardware, software, and network issues.
Document and track issues and resolutions in a ticketing system.
Assist with the installation, configuration, and maintenance of computer systems and peripherals.
Provide guidance and support to end-users on IT-related queries and issues.
Escalate complex issues to higher-level technical teams as necessary.
Maintain a high level of customer satisfaction through effective communication and problem resolution.

What We Do

Founded in 1934, Browns is a family owned jeweller that crafts the finest diamond jewellery in South Africa. We focus on classic, timeless and sophisticated designs, making us an iconic brand with a rich heritage.

We pride ourselves in offering quintessentially South African designs, crafted by South Africans for South Africans and the rest of the World.

What We Offer

Browns offers a professional environment in the Luxury Jewellery market with the resources you need to be successful. We create a balanced space with a unique opportunity to challenge yourself every day, which allows you to develop a long term, fulfilling career.

We pride ourselves in offering exceptional service to our clients. World class teaching and training is provided continuously, we recognise and reward creativity, dedication and passion, offering excellent earning potential.

Our Culture

At Browns our company culture is fundamental. We nurture our creativity, passion and open mindedness in everything we do. We strive to uphold our legacy of timeless elegance through a diverse environment which promotes talent, teamwork and innovativeness. In doing so, over the years we have developed our culture which every employee embodies in their career.

Classic, Elegance and Sophistication

We follow these principles in everything we do.

Training and Development

We aim to share our knowledge and experiences to build and develop our people.

The Best People

We surround ourselves with driven and talented individuals to enrich and grow the Browns family.

Always Excellent

We value detail and exceptional craftsmanship throughout every part of our business.

Planning

We constantly plan ahead while staying focused and organised.

Celebrate Success

We grow our people by recognising their strengths and we celebrate each and every success.

Building Trusting Relationships

We nurture strong, long term relationships across the company and with our customers.

Ahead of the Pack

We aim to always go above and beyond our clients expectations.

Being Present

We are always mindful and focused in the moment, ensuring that we deliver the best service.

Self Discipline

We strive to stay dedicated and consistent.

Theatre

Our stores is a theatre and we strive to deliver an exceptional and professional performance.

Accountability

We value integrity, respect and honesty.

Passion

We love what we do.

What We Look For

We offer remarkable quality in everything we do, and our careers are no exception to that. We are always looking for bright and talented individuals to join our family. We value people who are authentic, driven and work well in a team.

Apply Now

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