5 Planning analyst Jobs and Work in Eastern Cape

Planning Analyst
Teleperformance —Port Elizabeth, Eastern Cape
RTA
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
WFM Manager
Teleperformance —Port Elizabeth, Eastern Cape 6045
- Full-time

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Planning Analyst

Teleperformance -
Port Elizabeth, Eastern Cape

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Job Details

Full Job Description

Overview

An exciting opportunity has arisen for a WFM Planning Analyst within the existing Resource Planning Team. Reporting directly to the Planning Manager, the successful candidate will be responsible for:

The role is pivotal in supporting the planning cycle and optimizing resource against different client demand levels and budget delivery. The right candidate will be the subject matter experts for the campaigns they are responsible for. They will provide insight and direction of client accounts through proactive data lead analysis, identifying trends and suggesting areas for improvements. All through application of best practice processes and approaches.

Qualifications

Qualifications & Experience

5 years’ experience working in a Resource Planning / Workforce Management team
Knowledge of NICE IEX tool required, additional WFM systems knowledge would be an advantage
FTE sizing/Account sizing (Modelling) experience desirable
Advanced MS Excel

Responsibilities

Main Job Requirements

You must be able to demonstrate your ability to plan, forecasting end to end, priorities, organize and review the progress of your own work ensuring that all plans are followed and timescales and objectives are met.
You will be able to adapt to a variety of situations whilst understanding and appreciating different and opposing perspectives.
Ability to integrate into an already successful team
Demonstrate your ability to work under pressure
Open-minded and flexible in dealing with circumstances as they arise
Excellent attention to detail with excel experience
Committed, enthusiastic, positive, resourceful and resilient

Key competencies

Open, approachable, a proven team player with strong communication skills
Proven problem-solving skills and a sound analytical approach
Ability to manage own workload to meet tight deadlines
Ability to work under pressure whilst maintaining accuracy
Ability to build strong working relationships
Self-motivated with ability to motivate other
Organized and structured in approach
the day to day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long range
contribution to management of client relationships
serve as subject matter expert in all things WFM
supporting Planning Manager with reporting of accounts staffing position and outlook, as well as any project work as and when require

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planning analyst jobs in eastern cape

Planning Analyst

RTA

WFM Manager

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